Hannah Foster

I am writing to express the wonderful experience my husband and I have had recently at Kia Preston, and it’s due largely in part to one of your valued employees, Karen Grcar. We have bought two Kia’ husband and I have had recently at Kia Preston, and it’s due largely in part to one of your valued employees, Karen Grcar. We have bought two Kia’s from Karen previously starting in 2008, and again in 2015. Because of our positive experience in the past buying from Karen, we decided to purchase from her again this past summer. This was our first time buying a used Kia, as we had purchased only new ones previously. After we purchased the vehicle, we noticed bumps , bruises and scratches that we had not thought to look for when we first purchased the car. Our mind was set as if we were buying a new car, so we did not think to inspect it. In addition, after we drove the car up and down some hills, which we could not do during a test ride, we noticed the brakes felt rumbly and “off”. We were disappointed in ourselves for not taking a closer look and paying more attention before the purchase, but Karen quickly rectified the situation by scheduling an appointment with the service and body shop. Working with Hannah and your service department was great. Hannah kept us informed throughout the process, explaining how the problem with the brakes was being fixed by trimming the rotors. The car came back a few times, and we noticed a few more bumps and bruises and dents (that we had not seen prior), and again, Karen was quick to rectify the situation. Her goal was to make us feel valued and to be happy with our purchase When all was said and done, the car came back looking brand new, beautiful, and running smoothly. We cannot thank Karen and Kia enough for such great service. We were truly made to feel like valued customers and not just a number. Karen went above and beyond to make sure everything was to our liking- and it certainly is! We will definitely recommend Karen and Kia to our friends and family. It is evident that Karen - and Kia Preston- truly cares about your customers. Kudos to Karen, Hannah and your whole team for making us feel confident and happy with our purchase! More

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We have been a customer of Preston Superstore for 10 years. We have never had a bad experience, Service with Hannah this week was absolutely fantastic. She was friendly and helpful with our service years. We have never had a bad experience, Service with Hannah this week was absolutely fantastic. She was friendly and helpful with our service from start to finish. We were kept updated on what was being done with our Sorento. We highly recommend Preston Superstore for all vehicle needs. Kent & Laurie Preston (not related) More

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