Gwindalyn Brown | Page 19

I was very disappointed that I was not told at the time of making my appointment that I should expect to be at the dealership all day and that I should only have a quarter tank of gas in my car for it to b of making my appointment that I should expect to be at the dealership all day and that I should only have a quarter tank of gas in my car for it to be serviced. If not for Service Rep Ms. Brown’s help, I would have left without servicing my car. She was courteous, professional, and very helpful. The other rep that I had spoken to previous was the opposite! I was very fortunate to speak to Ms. Brown and have her help. More

by SYLSOMAL Verified Customer Verified Customer

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Millennium service was excellent. They diagnosed and fixed the problem quickly. Greg Andrews was exceptional as usual. They diagnosed and fixed the problem quickly. Greg Andrews was exceptional as usual. More

by MECC57 Verified Customer Verified Customer

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very friendly polite, and I got my oil changed, and of course the car got washed in a timely matter course the car got washed in a timely matter More

by PINMAN6986 Verified Customer Verified Customer

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Poorly executed customer experience. Did not address the active maintenance code, instead only performing recall repair and then advising me to schedule an appointment to return to have Did not address the active maintenance code, instead only performing recall repair and then advising me to schedule an appointment to return to have my fluids filled. Weeks after service here, my car was stolen and the police said that someone at the dealership was likely complicit given that I have both key fobs in my possession and it was recently serviced here. I would not recommend. If you have recall work, go somewhere small and reliable and then get reimbursed. More

by Docmore212 Verified Customer Verified Customer

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I have been doing business with this dealership for the past 6 years and has gotten excellent customer service. The staff is caring, professional and courteous. I always feel confident bring my vehicle th past 6 years and has gotten excellent customer service. The staff is caring, professional and courteous. I always feel confident bring my vehicle there. More

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Great customer service. Excellent service, job well done. Knowledgeable staff welcoming. Always feel welcome. Good Excellent service, job well done. Knowledgeable staff welcoming. Always feel welcome. Good More

by XEON273 Verified Customer Verified Customer

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You asked the wrong question. The service was its usual mediocre self telling me why my Lexus is the better value. The question is why I was there. Not long before I took the car The service was its usual mediocre self telling me why my Lexus is the better value. The question is why I was there. Not long before I took the car back for the recall. I was told that if I did not pay attention, the steering would go to xxxx and my wife (whose car it is) would die in a fiery crash. So we fixed it got full service and a few weeks later the battery could not hold the charge. So I bought a power charger, charged it up and drove the 35 minute scared to death that it would crap out. You replaced the battery on the first year anniversary of when we purchased it. It has 3600 miles on it. I told the service guy that I divorced my first wife on a lemon law theory and that was more expensive and aggravating than turning in a freaking car. He started to say "Do you know what you ought to do," I interrupted to say yes, buy a second Lexus and return this piece of garbage. And when I tried to make an appointment during you stated hours I got no answer and waited for sales to open to get the message across. More

by MURRAYSCHWARTZ70 Verified Customer Verified Customer

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I’ve been dealing with this dealership for the past 10 years and the service that I’ve gotten from Worrel Wilson has just fantastic. He’s gone above and beyond in trying to make us satisfied which he has years and the service that I’ve gotten from Worrel Wilson has just fantastic. He’s gone above and beyond in trying to make us satisfied which he has always done that’s why my wife and I keep going back. He’s so much of a people person and he’s very knowledgeable and service oriented. I will certainly let my friends and family know where to go to get good cars and excellent customer service. Thank you again Worrel. More

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Very understanding. Knowledgeable. Well experienced. Able to suggest any questions are concerns. And very supportive. Well appreciate the team. Knowledgeable. Well experienced. Able to suggest any questions are concerns. And very supportive. Well appreciate the team. More

by PATRICEVAUGHAN1 Verified Customer Verified Customer

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Appt for oil change 10:30-told car was done @2 when done @ 12:30. Unexceptable!!! @ 12:30. Unexceptable!!! More

by CHRISY1962 Verified Customer Verified Customer

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