Guy Mccumber | Page 2

Everyone is very friendly and kind. Travis did a great job explaining options and what services entail and what purpose. Travis did a great job explaining options and what services entail and what purpose. More

by Sabrina24 Verified Customer Verified Customer

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Been coming to this location for years. The customer service is good with the service. The customer service is good with the service. More

by Dante C Verified Customer Verified Customer

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Great awesome John Salas was very knowledgeable and very professional we will always come here professional we will always come here More

by rphkal Verified Customer Verified Customer

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These people are great every time I go there I get what I’m looking for great service great people I’m looking for great service great people More

by SKUNKEDAGAIN30 Verified Customer Verified Customer

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It's the besss. no problems clear communication.... proper expectations are set.... very transparent I know exactly what I am doing and what I am paying and how lon no problems clear communication.... proper expectations are set.... very transparent I know exactly what I am doing and what I am paying and how long it is going to take. I wouldn't recommend another location this is where you want to be. More

by 2020JASAJ Verified Customer Verified Customer

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Guy was kind and knowledgeable making sure I had the best deal and service care for my car. deal and service care for my car. More

by CIARRAMQUARLES Verified Customer Verified Customer

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I have been a customer for over 15 years. It is so important to have familiar employees, like over the past 10 years, taking care of your car and you as a customer. SO HAPPY to SEE GUY back a It is so important to have familiar employees, like over the past 10 years, taking care of your car and you as a customer. SO HAPPY to SEE GUY back as my Service ADVISOR! Timely and addressed all my service issues. Like the texting communication and tracking of vehicle status. More

by TRACYHILLEREN Verified Customer Verified Customer

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I've been coming here for ovwr 10 years. Service is always great. My Service rep was attentive and very accommodating. Service is always great. My Service rep was attentive and very accommodating. More

by MARIEANGIE788 Verified Customer Verified Customer

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Thought I had a problem with my rear brakes. However, the mechanic who checked it out visibly showed me there was no problem, presently and suggested a possible replacement at my next oil chan However, the mechanic who checked it out visibly showed me there was no problem, presently and suggested a possible replacement at my next oil change. I was quite satisfied with the service Mr Mc Cumber and the mechanic provided. Great service Dept More

by RWELCH644 Verified Customer Verified Customer

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I am writing to formally document my dissatisfaction with a recent service visit. The service department performed diagnostics before checking the battery's condition as I requested, provided a fundamentally a recent service visit. The service department performed diagnostics before checking the battery's condition as I requested, provided a fundamentally incorrect repair quote exceeding $12,000, and failed to verify vehicle functionality after completing the requested battery replacement. Incident Details Unauthorized Diagnostic: My wife dropped off the vehicle specifically to have the battery checked/replaced, alongside a routine oil change and tire rotation. Despite these clear instructions, the service attendant initiated an electrical-system diagnosis to troubleshoot the retractable roof without prior authorization. Erroneous Diagnosis & High-Pressure Quote: Based on this unauthorized check, I was informed of a "fault" in the retractable roof system. I was presented with two unacceptable options: Full replacement of the roof system for $12,000+. Or, A "repair" consisting of permanently disconnecting the roof, rendering it non-functional. Inaccurate Technical Advice: When I declined these repairs and insisted on only the original services (oil, tires, and battery), the advisor, Guy, told me that because I refused the roof repair, the roof would not function, and the trunk would not open. Resolution via Requested Service: Upon picking up the vehicle after the battery replacement, the "fault" had disappeared, and the trunk opened without issue. Furthermore, upon returning home, I tested the retractable roof; it is fully functional. Conclusion It is evident that the electrical "faults" were a direct symptom of a failing battery—a point I explicitly communicated to Guy at the start. The service department failed to: Perform the basic due diligence of checking system functionality after the battery was installed. Respect the customer’s specific service requests. Provide an accurate diagnosis, which nearly resulted in a $12,000 unnecessary expense. I am requesting a full refund for the unauthorized and erroneous electrical system diagnosis fee. I look forward to your prompt response regarding this matter. More

by jfigpmp Verified Customer Verified Customer

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