Grant Salge | Page 13

Buyer Beware! Bad Experience with Trade-In BUYERS BEWARE! I bought my MAZDA CX-5 from them coupe of years ago. Had come in last week to get confirmed trade in offer for my leased car. They g BUYERS BEWARE! I bought my MAZDA CX-5 from them coupe of years ago. Had come in last week to get confirmed trade in offer for my leased car. They gave me a written offer which would pay off my lease.I asked several times if this offer would change since my car had a few scratches. 2 different people confirmed this and said the only thing that is remaining would be to look for mechanical issues. 2 days later the sales manger Grant called me and said because of the scratches and dents in my car, they cant sell my car as a MAZDA certified one and i have to pay $5000 out of my pocket for their body shop to fix all the damages and make the car look good as new. I am a very reasonable person and i would not have an issue if someone had told me the offer was contingent on physical inspection as well. The real frustrating thing is that Grant accepted the fact that 2 of his employees had misinformed me about the process , but said they cant buy my car. I had already paid advance for getting a new car and this totally messed up all my plans.BUYERS BEWARE! To the owner: Please ask your employees to not cheat or trick customers like this just to make a profit. Total lack of customer service and transparency. Will never buy from you again. BTW-Got my car appraised at CAR MAX and got a better deal. Should have done that earlier. Regret my decision to go to ELK GROVE MAZDA. More

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Great salesperson and great dealership I’m 90 years old and this was the best car buying experience I’ve ever had!! Garrett Oxnaes will take care of you and your family I promise you that!! I’m 90 years old and this was the best car buying experience I’ve ever had!! Garrett Oxnaes will take care of you and your family I promise you that!! Thanks again Garrett More

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Lemons to Mazda Reward Cookies My 2nd car purchased from Mazda of Elk Grove & the best customer experience, teamwork between Grant, Ratish & Francisco. As a thank you, I baked them My 2nd car purchased from Mazda of Elk Grove & the best customer experience, teamwork between Grant, Ratish & Francisco. As a thank you, I baked them Mazda Reward cookies. Highly recommend this dealership, the best pricing other dealers can not beat. Thank you! I’ll be back again for my next car! Sharon Theriault More

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Garrett was great! Garrett was very helpful and Christine was also great when i spoke to her over the phone. This is my 3rd car from this dealer. Garrett was very helpful and Christine was also great when i spoke to her over the phone. This is my 3rd car from this dealer. More

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I Love my New CX-5 and Elk Grove! I just wanted to start off with the fact that I have been in the market for months. Dealers were wearing my down with negotitations and arbitary price I just wanted to start off with the fact that I have been in the market for months. Dealers were wearing my down with negotitations and arbitary prices and so called "customer service". AFter being sick with my local dealers, I looked around at deaers who were out of my area. I say Elk Grove had amazing reviews and happy clients so I gave them a call. Grant was the nicest guy ever and made me feel so comfortable over the phone. I told him my siutation and he was so helpful and gave me a great car. He later handed me over to Ratish who was so kind to drive my new car to me in hours of horible traffic ( I mean how many dealers would do that?) and was so nice when we met.Very funny too! I am suprised that dealers could be so amazing and helpful after all my expirences in the past. This is my first car that I bought and im so happy with everythin! I can't wait to go get my first free car wash when I drive by one of these days! More

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Great deal, great service! Garrett and Grant took excellent care of me! I found the perfect car online and after that Garrett did all the work for me. They gave me the best pric Garrett and Grant took excellent care of me! I found the perfect car online and after that Garrett did all the work for me. They gave me the best price upfront, the car was detailed and ready to go when I got there and the paperwork was a breeze! I was in and out of the dealership in an hour and I love my new CX5! Thank you so much for the great deal! More

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Clearly Explained & Shown Each Step ...Of the process - The numbers/dollars to help you understand how your money will work toward the car you want. Comfortable atmosphere and staff at ...Of the process - The numbers/dollars to help you understand how your money will work toward the car you want. Comfortable atmosphere and staff at the dealership, especially the salesmanship of Garret Oxnaes who worked diligently and courteously to get me into the car I wanted. Tada! And success! More

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Quick and easy new car purchase! Garrett, Grant, and Fritz were very helpful through the buying process. I traveled from out of town, and it was well worth the drive. When I arrived, Garrett, Grant, and Fritz were very helpful through the buying process. I traveled from out of town, and it was well worth the drive. When I arrived, the car was detailed and ready to go, and the paperwork was quick and easy. I would highly recommend this dealership for not only their great prices, but also the great customer service! More

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Best customer service ever. This is our 2nd purchase from Mazda of Elk and I highly recommend this dealership to all my families and friends. Ratish has gone above & beyond to en This is our 2nd purchase from Mazda of Elk and I highly recommend this dealership to all my families and friends. Ratish has gone above & beyond to ensure that we are 100% satisfied. We really love our New Mazda 3 and are lucky to make the right decision. Also a big thank to Grant & his Finance team for their excellent customer service. More

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5 STARS for EG Mazda & Garrett Garrett never seems to amaze me. We have purchased several Mazda's from him and during all 4 experiences the process was seamless and thoroughly enjoy Garrett never seems to amaze me. We have purchased several Mazda's from him and during all 4 experiences the process was seamless and thoroughly enjoyable. We are so very thankful for EG Mazda and Garrett for the awesome customer service that is always provided to us. We would never purchase a vehicle from anyone else! Grant and Francisco was part of this process as well and their role was nothing but pleasant and professional. We cannot say enough abott EG Mazda! More

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