Grace Albright | Page 3

I sent my car back to get back up camera looked at again bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 for a diagnostic fee after I was told the part was on order. I waited a couple of weeks, I was told they would not honor fixing the recalled camera they installed unless I paid 250 for diagnostic test. I told them what was wrong. I did not need a diagnostic test. Bad business. I will tell everyone I know they refused to honor their own product. More

by Dearbunny66 Verified Customer Verified Customer

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Scheduled for service on 4/25 & told I’d be provided a ride home as they did not recommend waiting. When I arrived I was told the car may not be done today. I explained I must have a loaner if my car was ride home as they did not recommend waiting. When I arrived I was told the car may not be done today. I explained I must have a loaner if my car was going to be in there for multiple days and the response was “we don’t have any loaners”. I said I need it to be done today as I was told by Grace it would be. The woman then told me in a matter of fact way the car won’t be done as Saturdays are usually just simple thing like oil changes. I was told that I will receive a text message when the lift was picking me up for shuttle. About 10 minutes later the same woman came out and said I’m sorry I’m not able to put button for Lyft and I said what do you mean? She said can’t you get someone to pick you up? I said no she said “well Lyft cost too much so I can’t push the button, you’ll have to get someone to pick you up. I told her I want my car and the part transferred to another shop. She said “ well I don’t know if we can do that or not. I’ll have to look into that and get back to you.” HORRIBLE SERVICE & No one has even followed up with me today even after sending a text to Grace. DO NOT allow this to happen to you. It is disrespectful to say the least. I have a 2025 Sante Fe hybrid calligraphy with under 5k miles and this is the service this customer received. Unbelievable!!! More

by APARK3JS Verified Customer Verified Customer

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Was fine. They did the job and that was it. They were good at communicating which is nice They did the job and that was it. They were good at communicating which is nice More

by morgan.g.dubois Verified Customer Verified Customer

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Lorianna and Grace helped me and they were both kind and knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the condition of my brakes and it backed up that I actually need them. Thank you southern for helping me maintain my vehicle! More

by DUKES97XJ35 Verified Customer Verified Customer

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I typically do all maintenance at the dealership where I purchase my vehicle and I have been very pleased with the service department at Southern purchase my vehicle and I have been very pleased with the service department at Southern More

by Patty Hankins Verified Customer Verified Customer

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Lack of communication and documentation Oil consumption test was not documented when I called to ask about it I was told it could take up to 48 hours to get a return call test was not documented when I called to ask about it I was told it could take up to 48 hours to get a return call More

by Smattice13 Verified Customer Verified Customer

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This the second time I had my car inspected and other service .I had wonderful time the advisor wa very pleasant and explained everything in detail service .I had wonderful time the advisor wa very pleasant and explained everything in detail More

by NEGRUKINFE Verified Customer Verified Customer

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This was my first time at this dealership. The staff was friendly and very professional. They gave me a time frame of when my car would be finish getting inspected and it was within that time The staff was friendly and very professional. They gave me a time frame of when my car would be finish getting inspected and it was within that time frame. They now have a new customer. More

by britandbre2 Verified Customer Verified Customer

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Clean and good customer service The work was done in the time limit given Like going to this particular dealership time limit given Like going to this particular dealership More

by kneasy Verified Customer Verified Customer

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Appointment for oil change and tire rotation took over 3 hours (3-615 pm) due to unexpected issues with other customers prior to me. Grace was the saving 'grace' for my appointment due to making sure both s hours (3-615 pm) due to unexpected issues with other customers prior to me. Grace was the saving 'grace' for my appointment due to making sure both services were taken care of, gave me regular updates during my wait, and didn't charge me for my oil change due to the inconvenience of the long wait. I bought my car in Hampton, but came to Southern Hyundai Chesapeake due to it being close to home, previous years of service with my 2019 Santa Fe, and customer service advisors such as Grace. One sidebar item that is petty, but needs to addressed. The snacks/bottled water/coffee are an amenity for the customers, not the staff. Multiple staff members took advantage of this in front of us waiting. I would suggest having a separate snack/water/coffee for staff in the staff breakroom as a perk for them, too. Please commend Grace for her calm, pleasant manner and excellent customer service. Thank you! More

by RSHHILL Verified Customer Verified Customer

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