Gordon Goevert | Page 15

product specialist? more like complacent sleezeball This guy needs a Glen Gary Glen Ross movie night. I requested more info on a car posted online and started recieving daily calls, texts, emails to co This guy needs a Glen Gary Glen Ross movie night. I requested more info on a car posted online and started recieving daily calls, texts, emails to come in and check it out. Accepted an invitation and set an appointment. Happenend to be inclement weather so my plan was to check out the car and return for a test drive a few days later Told Brian this as I sat down to look at/review info about the car. I also informed Brian that I have previously spent several years in luxury sales. (my way of saying I'm very familiar with things like pressured sales tactics, tricks of financing, bait and switching products, stepping up the sense if urgency. But also knowing yours and competing products inside and out, building repoire with your customer, and knowing how to admit/what to do if a customer asks a question you don't know) This "product specialist" knew nothing more about this vehicle than the car fax info available online, and what would be viewable if googling hybrid car and looking at the wiki page. I told Brian if he was straightforward with me I'd be completely upfront with him and I asked some specific questions I'd already researched to see how much this guy knew. Question 1, how long do the batteries last? Brian- about 100,000 miles, mind you this 2013 car is at 77,000, quick google search explains this cars battery is rated to last 15 years. Alarms starting to go off in my head. Question 2, How well do CVT's hold up? Brian- CVT? Me- the continously variable transmission. Brian- oh, don't know too much about those. But we give all 2013 cars a 2000 mile 2 month warranty(at least an honest answer, but no offer to research or find out more info) At this point I realize Brian is NOT a product specialist and was to lazy do any homework to prepare for this sale. So I figure I can at least take a look at the car. Out we go into the blizzard to circle the lot twice and guess what, the car osnt even there. xxx? 4 hours earlier I get confirmation about our meeting and a guarantee this vehicle is there and now its not. Back inside we go where I'm left standing in his cubilce while he is off chit chatting in the corner. After about 5 minutes I walked over to inquire why Im just standing there and he says he is waiting on a phone call to see if the vehicle can be brought back over. Pretty sure you have a phone at you desk, and a cell in your pocket ( the one you used while in the lot to ask "where the cheap xxxxx cmax is at?") Maybe wait with your customer, communicate what happened and what is being done to resolve. Apologize profusley, setup another appointment. But don't hide from the situation. Lastly, when someone is about to drop a significant amount of cash, referring to the product they are about to spend their hard earned money on as xxxxx cheap isn't the most effective way to seal the deal. It'd be like me getting a vehicle inquiry reply offering to setup an appointment with one of the dumb xxxxx salesman. Total waste of time. More

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Awesome!! Everyone was so nice and helpful. Brian was super personable and easy to talk to. He made the experience fun and easy/simple. It was fantastic! Everyone was so nice and helpful. Brian was super personable and easy to talk to. He made the experience fun and easy/simple. It was fantastic! More

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Made purchasing a car easy and breezy Jamel and Gordon were incredibly helpful and truly worked with my budget. I didn’t feel pressured which made a huge difference. After having a horribl Jamel and Gordon were incredibly helpful and truly worked with my budget. I didn’t feel pressured which made a huge difference. After having a horrible experience at Napleton Hyundai, it’s nice to visit a dealership with a sales staff that treats you with respect and honesty. Highly recommend! Thanks so much guys, You truly made this a great car buying experience! More

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Excellent new car buying experience The Dean Team was great to work with. Especially Jacob Adrian and Gordon Goevert. They went out of their way to get me the exact car I wanted, with a The Dean Team was great to work with. Especially Jacob Adrian and Gordon Goevert. They went out of their way to get me the exact car I wanted, with a great price and most importantly with respect for the customer. I am now a very happy Hundai family member. I recommend this team for your next vehicle. More

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very satisfied! I just bought a 2019 sonata from Gordon goevert! It was the best buying experience ever! I recommend you go see him! Thanks again Gordon! I just bought a 2019 sonata from Gordon goevert! It was the best buying experience ever! I recommend you go see him! Thanks again Gordon! More

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Awesome salesmen Andy and Gordon worked with my husband and me to find the perfect car for us. Gordon took the time to show me how to use all the features my new car h Andy and Gordon worked with my husband and me to find the perfect car for us. Gordon took the time to show me how to use all the features my new car had. Andy texted me the day after to see how everything was going with my new car. They went above and beyond helping us, what a great team of salesmen More

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Great customer service Jamel was approachable and answered all of my questions. He was not pushy or over bearing. Enjoyed my interaction. I love my new Santa Fe! Jamel was approachable and answered all of my questions. He was not pushy or over bearing. Enjoyed my interaction. I love my new Santa Fe! More

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Great salesmen and knowledgeable We had a nice experience buying our last car. They were very courteous and knowledgeable. This is our 3rd car through them We will no doubt but there We had a nice experience buying our last car. They were very courteous and knowledgeable. This is our 3rd car through them We will no doubt but there again. More

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AMAZING Scott and Gordon were amazing !!! I will most definitely be referring friends and family to this specific dealerships!! I am overwhelmed with joy righ Scott and Gordon were amazing !!! I will most definitely be referring friends and family to this specific dealerships!! I am overwhelmed with joy right now !! More

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Awesome! To start off the entire team was really nice & helpful! I was honored to have a guy named Jamel as my car salesman. He did an amazing job in ensuring To start off the entire team was really nice & helpful! I was honored to have a guy named Jamel as my car salesman. He did an amazing job in ensuring that I got the car I needed and that it did fit it all my needs. I will be recommending this dealership to my peers! Nice lot. More

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