Glenn Davis | Page 52

From the time my wife and I arrived at Kelly Cadillac until the time we left, every part of our visit was absolutely top notch. I called the dealership on Wednesday and asked to speak with someone in until the time we left, every part of our visit was absolutely top notch. I called the dealership on Wednesday and asked to speak with someone in sales. I was lucky enough to be transferred to Julie Gardner and started to explain a situation that involved a previous car purchase. The scenario and situation that I laid on the table was an absolute mess, but after a few minutes of exchanging details and a few laughs (which were greatly appreciated) Julie, without hesitation, agreed to help me. Julie's enthusiasm and knowledge about the Cadillac brand are outstanding. She is not just there to sell cars. She understands the customers wants and needs, starting with the first step and eventually helping you to reach your goal... the purchase of your dream car. We decided that we wanted to purchase the Escalade on Thursday and before we knew it, Mr. Kelly was on the showroom floor. We were shocked. When you buy a car, how often is it that you get to meet the owner of the dealership??!! He shook our hands, chatted for a few moments, thanked us for our business and cracked a couple jokes. You do not see many class acts like this anymore. Glenn Davis is a finance guru. He is very thorough and if he catches something that could help you out in the end he makes it right. Glenn is very knowledgeable on the warranties, anti-theft, GAP, and all other protection services offered at the dealership. The Escalade was EXTREMELY clean and we got an awesome deal on it. Kelly Cadillac is an outstanding dealership. It is spotless inside and out, they have an awesome inventory, and the crew they have is second to none. Not only is the dealership lucky to have people like Julie, Glenn, and Geoff, but Cadillac is also extremely lucky to have such a great dealership in their system. It is because of this great group of people that we now own our dream truck. Thank you!!! More

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This was my first connection with Kelly Cadillac and I found it a very refreshing expieriuence. I haven't purchased a vehicle since 2005 and expected a pushey pressured sales approach as I have expier found it a very refreshing expieriuence. I haven't purchased a vehicle since 2005 and expected a pushey pressured sales approach as I have expierienced in the past from some other dealerships. On the contrary, from my pre-visit on line contact requesting a quote and trade in expectations I was treated with the utmost courtesy and honest straightforward information. My on-site visit was pre-arranged and my Wife and I were received graciously and treated with the utmost courtesy and a very professional attitude by everyone we came in contact with ( and that was at least 5 people at Kelly including the Owner ). As you know we purchased the Vehicle and were afforded all the promotions that were presented to us consistant with the on-line quote originally stated. I have since returned to have a Glass Coat applied to the Cadillac and again met with courtesy and a feeling of 'special treatment' by the Service Personnel and others un-named throughout the dealership. That is why I rated Kelly as I Have. Chuck Jackwood More

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a friendly, professional team.......I highly recommend this dealership. The most impressive was when we went to pick up the car they spent 45 min going over how things work.....that has never happened to this dealership. The most impressive was when we went to pick up the car they spent 45 min going over how things work.....that has never happened to me before. More

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I gave Kelly Cadillac a high rating because it was well deserved. I was looking for a very specific car and Kelly Cadillac kept me in mind and when a car came up with my specifications, they were on it. deserved. I was looking for a very specific car and Kelly Cadillac kept me in mind and when a car came up with my specifications, they were on it. Julie was my salesperson and went above and beyond to make the experience of buying a car an awesome experience. I would highly recommend Kelly to anyone and will keep them in mind and make them my first choice in future car purchases. More

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I love Kelly Cadillac(bought my dream suv). I spoke to Doug in sales and he was very nice and very accommodating. Also Glen (Finance Team) was very welcoming and he also was very nice and accommodating. T Doug in sales and he was very nice and very accommodating. Also Glen (Finance Team) was very welcoming and he also was very nice and accommodating. The sales team and customer service is EXCELLENT! I will refer Kelly Cadillac to my friends. More

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I have been looking for a Cadillac for sometime. Just couldn't find one that really suited me. Browsed the net and found Kelly Cadillac. Within seconds found my "Dream Car". Called the next day and talke couldn't find one that really suited me. Browsed the net and found Kelly Cadillac. Within seconds found my "Dream Car". Called the next day and talked with Howard. He really knows his stuff! Answered ALL my questions, which were many,and he with the help of Glenn Davis got me into the car I ALWAYS wanted! The staff went above and beyond what I have encounter at other dealerships. Drove 70 miles to pick my beauty up. It was well worth the drive to receive such red carpet treatment! I rated such high scores for the fact of getting great personal service from all the employees. More

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It's unfortunate the ratings end at great. We would have to rate our experience as outstanding, on all levels. Howard, was our sales agent, he was beyond great. We traveled three hours to Lancaster have to rate our experience as outstanding, on all levels. Howard, was our sales agent, he was beyond great. We traveled three hours to Lancaster after seeing the car, in an online ad. We did think twice about driving that far to see a car, but we did, none the less. Our experience exceeded professionalism on every level. The treatment we received was above and beyond expectations, with total sincerity. We would travel back to purchase another car when the time comes without hesitation. I would recommend Kelly Cadillac to anyone we know. If you doubt this review, just stop in and try to prove us wrong. We have been purchasing cars for a long time this was the best, ever! More

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We purchased 2013 Platinum Escalade. The sales and service team at Kelly are amazing. They have exceeded our expectations in every aspect of our previous purchase, service, and recent purchase. service team at Kelly are amazing. They have exceeded our expectations in every aspect of our previous purchase, service, and recent purchase. More

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This car buying experience was so easy, and actually fun! Julie was matter of fact, up front & very genuine. She was very attentive, energetic and it's obvious she likes her job - she's very good at it. S Julie was matter of fact, up front & very genuine. She was very attentive, energetic and it's obvious she likes her job - she's very good at it. She's also a car girl after my own heart, as she has beautful older, convertible Saab that she takes to shows! Glenn did our paperwork. He also impressed me. On the last line of the "we owe" (the customer) sheet - he wrote "continued great service." I thought that was very thoughtful - it made me smile. They both also stayed after closing time until I ran back home to grab some items to complete the sale that day, just so I could take the car home that night. Everyone was great, and I would highly recommend this dealership all the way around. More

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I purchased a 4 door work truck to enable 4 or 5 employees to ride in 1 vehicle to travel to job sites. Parking on job sites are often crowded and sometimes vehicles are limited. So far it is workin employees to ride in 1 vehicle to travel to job sites. Parking on job sites are often crowded and sometimes vehicles are limited. So far it is working out great. Doug Givler has been a personal friend of mine but this has been the first time I have done business with him. I found Doug and the rest of the staff highly informative and professional. I would not hesitate to return to Kelly for another vehicle purchase. Sincerely, Tim Naumann More

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