Glenn Davis | Page 50

Best Service...Ever! My husband and I stopped at Kelly Cadillac to check out their selection of SRX's. We were greeted in the parking lot by Justin Bailey. He showed us va My husband and I stopped at Kelly Cadillac to check out their selection of SRX's. We were greeted in the parking lot by Justin Bailey. He showed us various models, went for a test drive and filled out all the paper work to purchase the vehicle. We weren't even sold on getting a Cadillac (I was highly considering a Jeep). Starting with Justin, the owners and even the financial manager, everyone was awesome. Very friendly, helpful, professional and focused on delivering exceptional customer service! Since purchasing the vehicle Justin has followed up with me numerous times to be sure I am happy. I can not say enough good things about Kelly Cadillac and Justin - best customer service I ever received! I will also be referring any friends or family members to Kelly Cadillac. Thanks for making my car buying experience so easy. More

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Wonderful customer service From start to finish, our experience was wonderful. When we went in initially, we weren't sure if we were looking for a new or used. Justin took the t From start to finish, our experience was wonderful. When we went in initially, we weren't sure if we were looking for a new or used. Justin took the time & showed us a new Escalade and a slightly used one. Not once did he push us toward the newer car, he was more concerned with putting us with the right car for our family, not just pushing a bigger sale. It was Justin's attention to detail, easy demeanor, professionalism and catering that impressed me most. As a woman, we are not always treated with respect at dealerships, I have had 2 negative experiences with other dealerships prior to going to Kelly Cadillac. Justin went above and beyond (in several instances) to make it a very enjoyable buying experience. I was truly treated with utmost respect and felt valued as a costumer. Additionally, our experience with the F & I manager (Glenn Davis) was also very pleasant. He too had a great personality and made the paperwork aspect of the sale quick, easy and pleasant. I would, without hesitation, recommend this dealership to anyone looking for a new vehicle. You will be treated with respect and will be given the highest quality of service by the employees at Kelly Cadillac. More

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A great day to buy my first Cadillac It was a process of decison making. I found the choices I wanted in style, color and power. Howard Solodky was professional, friendly and capable to It was a process of decison making. I found the choices I wanted in style, color and power. Howard Solodky was professional, friendly and capable to accomodate. Loved the sharp looking best-dressed staff and the clean and welcoming atmosphere. More

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First time shopping for a Cadillac As it was time to part with my Saab, I entertained thoughts of replacing it with a European sedan, and was interested in 'moving up' in size and comfo As it was time to part with my Saab, I entertained thoughts of replacing it with a European sedan, and was interested in 'moving up' in size and comfort. Having heard many positives about the newer offerings from Cadillac, I decided to stop in and check for myself. From the first encounter (instant messaging from the website) to the purchase and paperwork, the experience can only be described in superlatives. Marc (our sales professional) was insightful, responsive, and clearly interested in making our decision our own. Rarely have I experienced such a comfortable experience with an individual whose livelihood depends on sales. To describe him as 'respectful' and 'responsive' are gross understatements. The other representatives of the dealership (sales manager and business manager) were no less professional and friendly, and the overall delightful experience was cemented when we met the owner of the franchise, who could not have been more genuine and personable. In all, I would recommend the Kelly team, and the individuals noted above, as role models for an industry too often berated for insincerity and showmanship. I'm so glad I considered an American automobile, and will be happy to 'spread the word' regarding Kelly Cadillac. More

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What a nice experience I had taken my beloved 2006 CTS to Kelly for service over a year ago and was impressed with their attention to detail. So, now that I was in the mark I had taken my beloved 2006 CTS to Kelly for service over a year ago and was impressed with their attention to detail. So, now that I was in the market for a new car, I thought I would go back. It was a very nice experience from start to finish. I am happy to report I drove home in a beautiful new CTS. I'll be back! Thanks M More

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Great Experience! Purchased my first Cadillac and I am so glad I did! 2011 SRX My salesman Marc was professional, knowledgable and very helpful. After my purchase he Purchased my first Cadillac and I am so glad I did! 2011 SRX My salesman Marc was professional, knowledgable and very helpful. After my purchase he took the time and programmed the car to fit my needs. He even got me a Cadillac classy license plate for the front which might be one of my favorite things. Everyone I met was courteous and very friendly. Thank you Kelly Cadillac for a wonderful experience. Hope everyone is still around when I need to purchase my next Cadillac! Lori Luckenbaugh More

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Test drove car, found an issue. Immediately, Julie ( sales agent) took the issue to the Lynn, service advisor, and both diligently worked to correct the issue. These guys made this issue their top prio sales agent) took the issue to the Lynn, service advisor, and both diligently worked to correct the issue. These guys made this issue their top priority. When we went for the second test drive, they were present. We both felt we were dealing with an honest, customer servicing dealership. In addition, Glenn, the person who did our paperwork, guided us through everything with full explanations, taking a long amount of time. Never was there any rushing through the process. Finally, Julie spent all the time we needed to go over the list of "bells and whistles" associated with the car. We were her TOP PRIORITY during her time with us. I would truly recommend her, for anyone looking to purchase a car in the future. In addition, Mr. Kelly also took the time to congratulate us and wish us well with our Cadillac SRX. Thank you to Kelly Cadillac and its great staff. C. Litz jr. More

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If you're looking for a new car, I'd recommend visiting Kelly Cadillac. Not only will you be purchasing a great vehicle, you will have the pleasure of working with the best dealership and staff I visiting Kelly Cadillac. Not only will you be purchasing a great vehicle, you will have the pleasure of working with the best dealership and staff I've ever experienced. They are kind, courteous and committed to making sure you are comfortable through every step of the process. They have really raised the bar! I was greeted by the owner the moment I walked in the door on every visit. My salesman, Howard, was the best salesperson I've ever had the pleasure of working with. He went above and beyond, not only getting me the best price for my car, but also working with me on the phone (multiple calls) after I left the dealership on some loose ends. It was the first time I bought a car where I felt as though I was dealing with HONEST people who really wanted to make sure I left with the right car. The Business Manager was an example as well, explaining every piece of paperwork before I signed it. Other dealerships should really shadow the staff at Kelly Cadillac to learn exactly what it means to put the customer first. Now that I have my new SRX, I fully intend to trade it back in on another Cadillac from Kelly when the time comes. I won't ever have the need to go anywhere else! And while I haven't had the opportunity to experience the Service Staff at Kelly Cadillac, I'm positive that they are going to exceed my expectations just like the Sales Staff has! More

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Absolutely Recommend Kelly Cadillac for sales and service. My wife and I just purchase a used SRX AWD Premium and traded in our 2006 STS. Our salesman was Marc Gagliardi, who was very professional, service. My wife and I just purchase a used SRX AWD Premium and traded in our 2006 STS. Our salesman was Marc Gagliardi, who was very professional, courteous, congenial, professional and great to work with. Doug and Glenn, who assisted us were just as much a pleasure to work with. Over the past 28 years, my wife and I have purchased 21 vehicles from dealers across Delaware, Chester and Berks Counties, and have never experienced such a pleasant experience with any of the dealerships we worked with over the years. Marc, Doug and Glenn were very helpful and most importantly, were not pushy. Totally genuine and great to work with: from test driving the SRX, to discussing pricing on the SRX and our trade, to completing the financing, to showing us all the features of the vehicle, we were totally pleased. They made buying the SRX an enjoyable and fun experience. When we left the dealership after taking delivery of the SRX, my wife, Nancy said she was glad we went to Kelly before going to some of the other dealerships we were looking to visit to look at similar vehicles. We have owned 6 used or certified Cadillac's since 1994 and have worked with 3 other dealerships, 2 of whom are now closed, and will be sure to go to Kelly Cadillac for our future car needs. It's unusual to visit a dealership and not feel pressured, have to haggle over pricing, or deal with the typical aggravating turnoffs that come from purchasing a vehicle. We are definitely going to recommend Kelly Cadillac to our family and friends when they are ready to buy their next vehicle. We reside in Douglassville, PA and the trip to Kelly Cadillac in Lancaster, PA was definitely worth the trip. Thanks Marc, Doug and Glenn for everything!!! More

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I selected a used 2010 Saab online that I was interested in purchasing. This was by far the easiest automobile purchase that I have ever had -- starting with the prompt and professional attention I received in purchasing. This was by far the easiest automobile purchase that I have ever had -- starting with the prompt and professional attention I received while communicating online to the in-person experience I had when I visited the dealer. Julie Gardner anticipated and was ahead of me in resolving any issue and both Glenn Davis and Julie Gardner were fantastic in completing the purchase within the very short timeframe that I required. Both were outstanding examples of how customer service should be delivered. Julie was very proactive and anticipated my every need. As a team, both Julie and Glenn were able to take care of everything -- the financing, getting the car registered, and even finding places to get the car serviced in my home location -- I live in southern Virginia. Nothing was a problem, and both acted as if it was a pleasure to have me as a customer. I would highly recommend this dealer based upon the performance of Julie and Glenn. I felt like a valued customer and friend. More

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