Glenn Davis | Page 37

Excellent Dealership This is my second outstanding experience with a Kelly dealership. First, at Kelly Chevrolet and now at Kelly Cadillac. I was most impressed by the fr This is my second outstanding experience with a Kelly dealership. First, at Kelly Chevrolet and now at Kelly Cadillac. I was most impressed by the friendly, knowledgeable people at Kelly Cadillac, their professionalism and the cleanliness of the entire facility. I was greeted warmly by owner Geoff Kelly and worked with Uzma Shafqat to purchase an Escalade. Uzma is not only knowledgeable about Cadillac, but one of the nicest people around and easy to work with. Jon Simmavath in the service dept answered all of my questions about warranties and Glenn Davis explained in detail all of the financial documents we signed (almost like buying a house). All reflect the welcoming, caring, customer oriented attitude that starts at the top with Geoff Kelly. They made the buying process a pleasant one. I am very happy with my experience and highly recommend Kelly Cadillac. Geoff and his staff are First Class!. Douglas Stay More

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Professional operation Kelly Cadillac ranks at the top of any Cadillac dealer survey. I bought my first Cadillac in 1993 and then several thereafter, all in the Washington Kelly Cadillac ranks at the top of any Cadillac dealer survey. I bought my first Cadillac in 1993 and then several thereafter, all in the Washington DC area. Ten years ago Kelly Cadillac showed a new vehicle on their website that mostly matched one that I was searching for the DC area. Despite the lengthy drive to Lancaster, I purchased that car and have purchased three or four from them since then. They are decent, honest people and you will certainly feel good about your purchase. More

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Simply outstanding! A short five years ago I never imagined we would own a Cadillac. Then a friend recommended Kelly Cadillac to us. When we decided to purchase a new CTS A short five years ago I never imagined we would own a Cadillac. Then a friend recommended Kelly Cadillac to us. When we decided to purchase a new CTS-V, we did not even consider another dealer. And here we are, we just purchased our third new Cadillac from Kelly (we have 2 at the same time). And we couldn't be happier! Everything about Kelly is first class. The sales team are wonderful, and the service team is incredible. They make us feel like part of their big family. We HIGHLY recommend Kelly Cadillac! More

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Great service I am very Happy I found Kelly online I loved how friendly everyone is the minute you walk in the door. Marc was there to help all the way around so ni I am very Happy I found Kelly online I loved how friendly everyone is the minute you walk in the door. Marc was there to help all the way around so nice to deal with. I loved the service he gave! Thanks I will return!!!! And recommend I love my SRX needed lots of advice & Marc was there. Glenn was Great also. Allen was a very friendly smile to greet us each & every time and get us started. More

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2 nd cadillac purchased from Kelly Cadillac I just purchased my second Cadillac SRX from Kelly Cadillac. I had previously purchased a 2012 SRX and now we traded it in for a 2016 SRX. The salespe I just purchased my second Cadillac SRX from Kelly Cadillac. I had previously purchased a 2012 SRX and now we traded it in for a 2016 SRX. The salesperson Uzma Shafqt, Service Manager Lynn Yoder, Allen Hartz and Glenn Davis were awesome. Professional, courteous and very helpful. No question went unanswered. What a great customer experience. They want to satisfy your Cadillac purchase. Thank you Susan and Ed More

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Amazing!!! Came to look at a CTS and was blown away at the condition of the vehicle and amazing service from all the staff. They gave us a great price and took t Came to look at a CTS and was blown away at the condition of the vehicle and amazing service from all the staff. They gave us a great price and took the time to explain every single option in the car. They were fantastic with our daughters, and really made us feel like family! I won't but another Cadillac from any other dealer... I'm hooked on Kelly Cadillac!!! More

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Kelly Cadillac Team Exceeds our Expectations! We recently purchased a pre-owned vehicle; our sales person, Uzma Shafqt made the entire experience very relaxing and pleasurable. Her ultimate goal We recently purchased a pre-owned vehicle; our sales person, Uzma Shafqt made the entire experience very relaxing and pleasurable. Her ultimate goal was to understand our needs without the pressure of making a hasty decision. During our visit, she introduced us to Geoff Kelly and Allen Hartz, which made us "feel at home." When we were ready to close the deal, we had the opportunity to work with Glenn Davis, who was very knowledgeable and gave careful attention to detail regarding the transaction. Approximately eleven days past the dealer warranty date, we discovered there were some major issues with the vehicle; Scott Hansen, who was very understanding and accommodating, gave us the good news that Kelly Cadillac would cover the entire expense to make the repairs and that it would not cost a cent. He also loaned us a brand new Cadillac to drive while the repairs were being made. There are no words to express our gratitude for the outstanding service provided by Kelly Cadillac! More

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Above and beyond Uzma Shafqat was my salesperson. She did an outstanding job showing me the vehicle i was interested in, explaining the options and rebiewing the term Uzma Shafqat was my salesperson. She did an outstanding job showing me the vehicle i was interested in, explaining the options and rebiewing the terms. She was polite and professional, as were the entire team. I had left tghe dealership while I waited to hear about financing. Once a deal was struck I returned to the dealership with my trade. About a mile from the dealership my trade decided to break down. Uzma handled the situation well providing towing information and coming out to me with a ride to the dealership. Great team. Nice facility and great customer service. Thank you Uzma More

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SRX Purchase I previously had a Saab and worked with Scott & Sonny in the Service Dept who are both excellent. It was time for a new vehicle and I met with Marc to I previously had a Saab and worked with Scott & Sonny in the Service Dept who are both excellent. It was time for a new vehicle and I met with Marc to go over my options. From the moment I walked in the Showroom...Allen was so kind and had the SRX waiting for me to test drive. I talked with Geoff and he assurred me Kelly Cadillac would do all they could to get me in a Cadilllac since I was familiar with the wonderful service they provided me over the years. Marc & Allen worked together to help me be at a price I was comfortable with. Glenn finalized all the paperwork with me and went over every detail which I appreciated. Marc then sat with me for over an hour and went over all the components in the SRX. I know this is a safe automoblile for my daughter and myself and I know if anything happens I can count on the service team here to help me. It's a level of comfort I have never experienced anywhere else! When you make a purchase at Kelly Cadillac, you are not just purchasing a vehicle, you are purchasing an investment and a service. Thank you to each and every one of you for your level of excellence! More

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First Time Customer I was very pleased with my experience shopping at Kelly Cadillac. Every interaction was personable and there was no sales pressure or hype. Howard w I was very pleased with my experience shopping at Kelly Cadillac. Every interaction was personable and there was no sales pressure or hype. Howard was very knowledgable about the vehicle I purchased as well as the dealership services. He thoroughly explained the buying process and there were no surprises. I look forward to servicing my vehicle here, too. More

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