Gina Freon | Page 8

Pumpkin is by far one of the best dealerships to buy a car from if you're in the South Jersey area! From getting my first car here from my parents, to buying my own first car here just 2 days ago, the pro car from if you're in the South Jersey area! From getting my first car here from my parents, to buying my own first car here just 2 days ago, the professionalism and experience both Franck and Gina have is top tier. We have always said, we know the cars in Pumpkin's lot are ALWAYS quality, because Franck and his team take the time to analyze, inspect, and prepare every car to meet their high standard. You're not going to find anything other than superb on their floor! I couldn't recommend them enough, thank you Franck and Gina, for yet ANOTHER beautiful dream car! More

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The other day I reached out to get information on a vehicle. I asked 5 simple questions regarding a Tesla. Questions ranged from any damage on vehicle since there was few pictures online that showed an vehicle. I asked 5 simple questions regarding a Tesla. Questions ranged from any damage on vehicle since there was few pictures online that showed anything, if vehicle was used as rental/fleet/demo, does vehicle come with EAP or FSD, and what is the out-the-door price with all fee's and dealer markups/add ons. I explained to Gina, my point of contact, that I was over 400 miles away from dealership, that I worked night shift at a hospital and that I sleep during the day. I said email was best method for contact. I also explained that as soon as these questions were answered I would absolutely come in to sit down and purchase vehicle. Her initial two responses not only bypassed my questions, she told me things like "she doesn't know if vehicle was used as fleet/rental/demo vehicle" but that because its in such good condition, there was no way. Ummm yea that means nothing to me and that is absolutely false because all she has to do is look at CarFax report and she would know. What's even worse is when I asked for out the door cost I was met with "We have no hidden fee's so don't worry." Yea I was born at night, but not last night. She ignored the fact that I said best contact was email and I could schedule anything during the day to talk. She repeated incessantly that I needed to FaceTime her. As soon as I kept repeating this was not an option but as soon as she answered questions I would come in to dealership, I got a complete left field response of: "I'll be happy to take the time to respond in detail to both of your emails and to providing the necessary information you are searching for with regards to our Tesla at the earliest time allowed based on other current customer appointments and staffing. We'll be in touch. Thanks again for your interest. Have a wonderful rest of your evening. Gina This might as well say, you are not important, because you won't FaceTime I don't want to deal with you. What's funny is she had no problem telling me she could schedule me in right away for FaceTime appointment but as soon as I took that option away, any other suggestion was a moot point. Gina is a family member to this business which reflects poorly on the company. I was extremely excited to do business with Pumpkin Fine Cars due to good reviews and was met with the complete opposite experience. I had full financing, paid off trade-in vehicle and cash down for Tesla. Because of my interaction with the number two person in this company, Gina Freon, I will be taking business elsewhere.At the end of my conversation with her I told her I would be contacting dealership, asking for new point of contact and do business with someone else, but to find out she helps run this company makes me want nothing to do with Pumpkin Fine Cars. I would gladly screen shot and upload images of emails here but I'm saving that for when Owner reaches out to me. Pumpkin Fine Cars lost business on a $50,000 Tesla purely based off the fact that Gina didn't want to spend 20 minutes of her time to answer extremely simple questions. More

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I had a relaxing experience at this dealership. I saw what I wanted and they made it happen. Thank you Frank, Gina and your team for your professionalism! I saw what I wanted and they made it happen. Thank you Frank, Gina and your team for your professionalism! More

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Bought many cars from pumpkin for a long time Thanks our good friends such as Frank,Gina,Chuck & Derrick…… good friends such as Frank,Gina,Chuck & Derrick…… More

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I had an excellent experience with Franck, Gina and the whole team at Pumpkin Cars. Upon my initial visit I was warmly greeted by Franck, who provided a comprehensive overview of the car I was considering whole team at Pumpkin Cars. Upon my initial visit I was warmly greeted by Franck, who provided a comprehensive overview of the car I was considering. It was clear he knew the car inside and out and had selected it for inventory based on its condition. Franck struck a great balance of engagement without pressure, and I felt a strong sense of trust right from the start. Communication with both Franck and Gina during the sales and financing process was seamless, an important point given that I live more than two hours away from the dealership. When I arrived to take delivery, my new car was well-prepared, the team helped me move my belongings from my trade-in to the new car, and Gina and team walked me through the paperwork in a way that was clear, stress-free and even fun. Based on my experience, I highly recommend Pumpkin Cars whether you are nearby or across the country--the inventory and the team are that great! More

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Very professional and friendly. The car choices were all great looking. Everyone there really knows their business. The car choices were all great looking. Everyone there really knows their business. More

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Thank you to the Pumpkin family. It was the best experience of buying a vehicle that we ever had. Frank, Gina and Chuck could not have been any nicer. They were thorough and explaine It was the best experience of buying a vehicle that we ever had. Frank, Gina and Chuck could not have been any nicer. They were thorough and explained everything we needed to know about our financing and vehicle. Frank’s expertise with cars was a big plus in helping us decide which car to purchase. We highly recommend anyone searching for a vehicle to give Pumpkin a look. Pristine, hand picked cars by Frank can be found on their lot. Can’t say enough about the experience. Thank you! More

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My husband and I absolutely love doing business with Franck at Pumpkin Fine Cars! We’ve bought 5 vehicles from Pumpkin and wouldn’t think of buying from anyone else. Franck at Pumpkin Fine Cars! We’ve bought 5 vehicles from Pumpkin and wouldn’t think of buying from anyone else. More

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Wonderful experience! I bought a beautiful car and couldn't be happier with the way I was treated and the expertise of the owners! I bought a beautiful car and couldn't be happier with the way I was treated and the expertise of the owners! More

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Frank and his team are great people that sell quality vehicles. I'll buy again from them. vehicles. I'll buy again from them. More

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