George Walker

Phone service was poor, didn't answer phone on multiple occasions during the day on Wednesday the 22nd, left messages and didn't return calls so I didn't know what to tell my ride, returned call the next occasions during the day on Wednesday the 22nd, left messages and didn't return calls so I didn't know what to tell my ride, returned call the next day, brought in vehicle for appointment on the 22nd, mechanic did not even look at vehicle until late afternoon, again had communication trouble on the 23rd, not answering phone or returning call so again it was impossible to coordinate my ride, vehicle was ready late Thursday and that was too late for my transportation, finally picked up on Friday. Repairs were done well and price seemed fair, but your communication was extremely poor. More

by gpence Verified Customer Verified Customer

Print

Sales person very friendly. Manager was ok. He seemed frustrated when we questioned a few things wrong that were not pointed out to us. Over all good experience Manager was ok. He seemed frustrated when we questioned a few things wrong that were not pointed out to us. Over all good experience More

by kmaepaulin Verified Customer Verified Customer

Print

Worst experience I’ve had there! ! I went in for scheduled routine maintenance. When I went to pick up my car I was given keys to someone else’s car. The guy in the shop assured me ! I went in for scheduled routine maintenance. When I went to pick up my car I was given keys to someone else’s car. The guy in the shop assured me these were my keys. I assured him they were not my keys. He checked his desk and found my keys. No apology at all. Additionally, no one from maintenance reviewed my invoice with me. I went to pay my bill and saw two charges listed as “other”. I went back to maintenance and I asked the maintenance guy to explain what the “other” charges were he stumbled and finally came up with what they were. I told him they need to be specific on their invoices. Additionally, on my invoice, it showed all four tires listed as “caution for wear” yet nothing was verbally stated to me about this. Do I need new tires now or sometime soon???? This would have been a good opportunity for them to discuss this with me. I paid my bill and left only to find my drivers seat was back as far as it could go squashing two small boxes on the floor in the back ( I’m 5’4” and never have the drivers seat back this far or I wouldn’t be able to reach the pedals), the radio was blasting and the drivers armrest had grease or oil on it. I went back in and spoke to the maintenance manager, Mr. Walker, about all of this. He listened and apologized but did not offer to even wipe down the armrest. I am 71 and take very good care of my Camery. It only has 40,000 miles on it and has always been garage kept. I am very unhappy with the lack of customer service here and will likely find another Toyota dealer for all of my future needs. If you want to keep your customers treat people better!!!! More

by jeristortzum Verified Customer Verified Customer

Print

Good good good good good good good. Good good good good good good good good. Good good good good good good good good. More

by mrgoodnews53 Verified Customer Verified Customer

Print