George Nino | Page 8

BEWARE THE LISTED ONLINE PRICES! !!! We were drawn to a pre-owned car here that was listed on CARFAX at $2,000 below the car's value. We liked the car and everything about it, and !!! We were drawn to a pre-owned car here that was listed on CARFAX at $2,000 below the car's value. We liked the car and everything about it, and did a lot of research to narrow our choice down to two cars we were interested in throughout the LA area. We had even test-driven them both the weekend prior before making our decision. When we called Downey Hyundai about the one they had, they said they couldn't do anything about the price, but "they'd give us a great deal on the accessories." No explanation as to what that meant. Begrudgingly, and like suckers, we still showed up. The saleswoman actually said they would "agree to honor the online price, just for us." Wow, how considerate, for a company to honor the price they have a product listed for. Even despite that, after having sat there for 30 minutes while they typed our info into the computer, the manager comes out with the numbers, and the price they wanted us to pay landed $5,000(!) higher than the price listed both on their website and CARFAX. Yes, $2,500 of that was taxes and fees (registration, tags, etc.) which we were expecting. The rest of it seemed to be $2,500 worth of "Accessories" that we didn't ask for, and that they couldn't adequately explain what they were. But they absolutely 100% "couldn't do anything about the price." "But they're accessories," we said. "We don't want them. Take them out." Downey: "They're built into the car." Us: "Then they're not accessories. They are a part of the car. And they should be reflected in your online price. You don't charge extra for the doors." It took 3 hours of aggravating negotiation - including our salesperson and manager disappearing into a back room for up to 30 minutes at a time, claiming they could "not go any lower" than each suggested price, and many legitimate threats on our part to walk away (we were real close to it) - to get the price back remotely to where we needed it to be, and there were STILL fees in there for "accessories" at the end of the transaction that they refused to explain or do anything about. Finally the manager promised us a final price, he wrote it on a piece of paper, and we agreed and shook on (again, higher than we expected but we needed this over with by then), all the while he was shaking his head in dismay that his boss was going to yell at him for selling a car so low or some nonsense. Because what every customer wants when buying a car is emotional manipulation as though we care about the feelings of the person negotiating against us while they outright lie to our face. Even after THAT... when we got to the finance department to sign the paperwork, the price had mysteriously increased again. When we argued it, he said he didn't know what the manager had promised us but again they "couldn't do anything about it." We had to threaten to get the manager and finally the finance guy said he'd go find him. He literally walked outside his office, sighed, came back in 10 seconds later, and removed the extra money. Yep, clearly impossible to fix. Everybody there came across like an absolute liar. The total cost came out to $467 higher than it should have been. A non-removable accessory is a part of the car, and the price listed online - especially if it's both on your dealership website AND on Carfax - should reflect the actual price they're going to charge you. Never had a more aggravating and frustrating negotiation with a car dealer. The one up-side: they had very good tacos in the parking lot. It's a good thing they did, too. We'd have been in a far worse mood throughout the negotiation otherwise. We weren't even going to leave this review, but Downey kept calling us on a weekly basis and sending us follow-up emails to leave our review. So here it is! To everybody else considering buying from Downey: just be ready to seriously throw down to get the price you see online. Or even easier for everybody: just go somewhere else. More

by conantfilm Verified Customer Verified Customer

Report | Print

Great customer service. Made the car buying experience a breeze. Would highly recommend this dealer. Made the car buying experience a breeze. Would highly recommend this dealer. More

by MIKE.RUDDLE Verified Customer Verified Customer

Report | Print

It was a good experience. The effort made by Angie to ensure I purchased the right vehicle for my daughter was nothing short of amazing. To begin my daughter and I were disap The effort made by Angie to ensure I purchased the right vehicle for my daughter was nothing short of amazing. To begin my daughter and I were disappointed because the car and color we wanted ended up not being available but Angie worked effortlessly to find us another vehicle. This was my daughter’s 1st new car which was a gift for her graduating from nursing as well as in time for her 24th birthday! Job well done Angie!🙏😘 More

by KIMPOLLEY07 Verified Customer Verified Customer

Report | Print

The dealer ship employees were friendly, helpful, respectful and informative about all aspects of the vehicle we purchased, along with explaining all aspects of our purchase. respectful and informative about all aspects of the vehicle we purchased, along with explaining all aspects of our purchase. More

by gloveridge66 Verified Customer Verified Customer

Report | Print

I live on the west side but travelled to Downey Hyundai as they were easiest and most competitive to deal with online. as they were easiest and most competitive to deal with online. More

by dermotconnell Verified Customer Verified Customer

Report | Print

We had a stellar (five star, that is) experience with Downey Hyundai! Jacob, Ann, and their team were supremely helpful and professional throughout the process. They were responsive to all of our questio Downey Hyundai! Jacob, Ann, and their team were supremely helpful and professional throughout the process. They were responsive to all of our questions and made the experience smooth from start to finish. We love our new EV (Ioniq 5) and would recommend it for everyone. We also had a great experience working with George Hernandez of Cartelligent who facilitated process. We give Jacob/Downey Hyundai our highest rating--thank you! More

by ADIGIORGIO Verified Customer Verified Customer

Report | Print

Muy agradecido con Carlos campo El mejor vendedor de carros y a su manager Gorge Nino en Downey hyundai carros y a su manager Gorge Nino en Downey hyundai More

by JESUSANTONIOAYALA10 Verified Customer Verified Customer

Report | Print

We love downey Hyundai they will take care of you and your family good deals always ❤️ they see you has family go and check them out your family good deals always ❤️ they see you has family go and check them out More

by JANETBRENDA84 Verified Customer Verified Customer

Report | Print

Tony was amazing easy process the whole dealership was amazing and organized All the team was amazing Happy new year everyone at Downy Hyundai amazing and organized All the team was amazing Happy new year everyone at Downy Hyundai More

by HANIBARAKAT91 Verified Customer Verified Customer

Report | Print

Jordan, our sales person, was so incredibly helpful and NOT pushy. We couldn’t be any happier with the service we received from Downey Hyundai. They called to check in and make sure we were happy after ou NOT pushy. We couldn’t be any happier with the service we received from Downey Hyundai. They called to check in and make sure we were happy after our 2 purchases! Thank you. More

by lasquirrel Verified Customer Verified Customer

Report | Print