George May | Page 3

Archer was very polite and informative. The finance person was also nice but didn't ask me before he choose Ally financing I would have preferred Southeast Toyota but maybe the rate was hi The finance person was also nice but didn't ask me before he choose Ally financing I would have preferred Southeast Toyota but maybe the rate was higher More

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Amazing experience from greeting to presenting cars and options. Strongly recommend. Scott has been helping a lot to make this deal happen! options. Strongly recommend. Scott has been helping a lot to make this deal happen! More

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The staff at this dealership are very friendly and professional. They strive to make everyone's experience the best it can be. professional. They strive to make everyone's experience the best it can be. More

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This dealership is probably the nicest dealership I have ever stepped inside of! Beautifully decorated, clean, well lit, and well maintained. They have a vast stock of vehicles to choose from. The process w ever stepped inside of! Beautifully decorated, clean, well lit, and well maintained. They have a vast stock of vehicles to choose from. The process was easy and wasn’t too difficult and didn’t take too long to complete. The people were friendly good to do business with. More

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My experience with Beaver Toyota has been awesome. This is the seventh car I have bought here and the experience just keeps getting better and better. This is the seventh car I have bought here and the experience just keeps getting better and better. More

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Staff are very friendly and helpful if you need assistance. Tim was very helpful and professional. assistance. Tim was very helpful and professional. More

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Bill was an amazing sales associate. It felt like he really cared about US. Took the time to understand our needs and not push us into anything. Could not be more happy about our experie It felt like he really cared about US. Took the time to understand our needs and not push us into anything. Could not be more happy about our experience and I’m actually looking forward to doing more business with Bill and the Beaver team in the future. More

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From the moment we arrived at the Dealership we were met with friendly and helpful staff. I've been searching for the "perfect" truck that met all my needs and I found it at Beaver Toyota !! George and Jerr with friendly and helpful staff. I've been searching for the "perfect" truck that met all my needs and I found it at Beaver Toyota !! George and Jerry set me up with the ideal sales person, Ned !! His quick wit matched my personality and we connected instantaneously !! Ned was AMAZING !!! Ned has the perfect balance of knowledge and humor, he ABSOLUTELY made our purchasing experience stress free. WE couldn't be happier with our experience!! Tony M. More

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Title: Loyal Multi-Vehicle Buyer Permanently Banned from Service Without Specific Explanation My family purchased approximately 11 vehicles from Beaver Toyota of St. Augustine over the course of several ye Service Without Specific Explanation My family purchased approximately 11 vehicles from Beaver Toyota of St. Augustine over the course of several years and faithfully used their service department for all maintenance and repairs (including on non-Toyota vehicles we owned). On August 25, 2025, the General Manager, Nick Reuther, sent an email permanently banning my wife and me from the dealership for both sales and service, citing only a “repeated pattern of contentious behavior.” A follow-up letter dated October 8, 2025, reaffirmed that the ban is permanent and explicitly includes my wife, who has never written a review or lodged a formal complaint. We were never provided with any specific incidents, dates, examples, or documentation to support the decision—just the general statement above. As a direct result: • All remaining Toyota factory warranties, Fidelity extended-service contracts, and prepaid maintenance plans can no longer be serviced at Beaver Toyota and must be transferred to another authorized Toyota dealership. Other experiences during our time as customers included: • Multiple cases of incorrect or overlooked items on multi-point inspections (example: a used vehicle delivered with 2009-date tires on the front axle) • An undercarriage that appeared freshly painted on a certified pre-owned vehicle, concealing prior condition • Extended wait times and communication delays in the service department • A 30-day exchange policy that requires the customer to repay taxes, a $999 doc fee, and any price difference After years of loyalty and significant business, our relationship with Beaver Toyota ended abruptly and permanently without ever being shown specific justification. Important note for other Toyota owners in the area: Any authorized Toyota dealer (Keith Pierson, Arlington Toyota, Coggin Toyota, Butler Toyota, etc.) can fully service your factory warranties, ToyotaCare, and Fidelity contracts. Transferring your remaining coverage is simple and ensures your chosen dealership earns the service revenue. This review reflects my honest personal experience and is protected under the Consumer Review Fairness Act of 2016 (15 U.S.C. §45b) and the First Amendment. More

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Ned did a great job! Awesome personality, great attitude-really enjoys his job and it show in all that he does. Communication was excellent and all the members of the te Awesome personality, great attitude-really enjoys his job and it show in all that he does. Communication was excellent and all the members of the team really made you feel welcomed. Dealership facility is the nicest dealership I have ever been! It is a must stop destination on anyone’s car buying journey! Ask for Ned!!!!! More

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