Gena Sanchez
Gena Sanchez at Lake Ford

Gena Sanchez | Page 4

Collision Center Manager

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

Contact Me
5.0
141 Reviews

Dealership Experience

25 yrs

Industry Experience

25 yrs

5.0

141 Reviews

Write a Review

141 Reviews of Gena Sanchez

August 01, 2022

Dealership Rating
Employee Rating

I had a great experience at this dealership, everyone was helpful. I would recommend this place to others. More

by Lmariedoza04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 28, 2022

Dealership Rating
Employee Rating

Nice newer facility. Convenient location near the freeway. service advisors are prompt and courteous. This dealership also features a body shop More

by Woody Jarvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Prochaska, Brian Teitelbaum

July 04, 2022

Dealership Rating
Employee Rating

Suggest me to repair total 12 hours. Poor services, wasting time on minor repair that should be less than three days. But it took 10 days and wasting my time and cost more my rental fee. More

by Pumpau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jim Bramel , Craig Prochaska, Brian Teitelbaum

Aug 18, 2022

Lake Ford responded

I apologize on behalf of everyone at our company. Please know that we have staffing shortages and are doing our best to keep up with training new staff. Thank you for alerting us to an important training issue. We will work to correct the problem and hope you will give us another chance. We can’t fix the past but you have my personal commitment to improving how our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

June 21, 2022

Dealership Rating
Employee Rating

Great experience, definitely will be coming back. Timely updates and excellent customer service . Many thanks More

by jensen919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessie Schumacher, Dan Baumann, Ryan Heine , Nick Strickling, Brian Teitelbaum

May 21, 2022

Dealership Rating
Employee Rating

I never knew buying a car could be so easy! I was dreading going to the dealership based on past experiences with other dealers. From the moment we walked in we felt welcome. Everyone was so More

by Sarah J
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Heine, Alec Van Hecker, Christopher Jankowski , Nick Strickling

May 19, 2022

Dealership Rating
Employee Rating

Excellent workmanship! The entire body shop repair process was perfect, loaner car was excellent as well. Many thanks! More

by jensen919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 23, 2022

Dealership Rating
Employee Rating

I was very pleased with getting my car detailed here. It’s like she brand new again. I’d Definitely recommend coming here! More

by Becca72vee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 26, 2022

Dealership Rating
Employee Rating

Professionally managed and curteous. Work was well done and had zero issues. Keep you the good work. More

by snowmctwist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Repinski, Erik

March 23, 2022

Dealership Rating
Employee Rating

Gina is the best person I have ever dealt with in such a tough situation , She has great communication skills and and attention to detail . More

by Wllmolsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Steele

January 26, 2022

Dealership Rating
Employee Rating

The Service department is terrible from personnel to quality work. The model is shown as only out for customers money. More

by DeeCot3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jim Bramel, Alec Van Hecker , Brad Ory, Caleb Repinski, Jessie-service dept mgr / 1 star rating

Feb 19, 2022

Lake Ford responded

Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

...
4
...

Dealership Inventory (220 Vehicles)

new 2026 Ford Explorer car, priced at $45,404
2026 Ford Explorer
new
Star White Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
used 2024 Ford Explorer car, priced at $34,077
2024 Ford Explorer
used
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco Sport car, priced at $34,525
2026 Ford Bronco Sport
new
SHADOW BLACK exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco Sport car, priced at $40,914
2026 Ford Bronco Sport
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Mustang Mach-E car, priced at $51,434
2026 Ford Mustang Mach-E
new
ERUPTION GREEN METALLIC exterior
Automatic
All-wheel Drive
new 2026 Ford Bronco car, priced at $47,349
2026 Ford Bronco
new
OXFORD WHITE exterior
Automatic
Four-wheel Drive