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Gary Hayes

Overview Reviews (15) Inventory (166)

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Gary Hayes

General Manager

Mercedes-Benz of Centerville

1 Loop Rd
Centerville, OH 45459

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4.9

15 Reviews

Overview Reviews (15) Inventory (166)

4.9

15 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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15 Reviews of Gary Hayes

November 13, 2026

Dealership Rating

Employee Rating

New car was broke. They fixed it as fast as possible with compassion for me the broken new car. They fixed it as fast as possible with compassion for me the broken new car. More

by nedannable

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Travis Spears, Brion Hanes, Erec James, Cole Swank, Ian Pabon, Sierra Marriner, Danielle Finch

Nov 13, 2026 -

Mercedes-Benz of Centerville responded

We're glad our team addressed the issue with your new Mercedes-Benz CLA 250+ promptly and provided the understanding and care you needed.

November 06, 2026

Dealership Rating

Employee Rating

Just the best, always quick on the repair and I'm glad that they are close! that they are close! More

by mikemoore1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Travis Spears, Brion Hanes, Cole Swank , All the parts and service crew

Nov 06, 2026 -

Mercedes-Benz of Centerville responded

We’re happy the repairs on your Mercedes-Benz 560SL have been handled promptly and that our nearby location is convenient for you!

February 18, 2026

Dealership Rating

Employee Rating

Very professional and kept me informed about my car. Answered all questions and gave me paperwork needed. Answered all questions and gave me paperwork needed. More

by ANNMORRISONRN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brion Hanes , Nick Hey

Feb 18, 2026 -

Mercedes-Benz of Centerville responded

It’s great to hear you felt well informed and supported throughout your C-Class service. We’re glad our team answered all your questions and provided the necessary paperwork. Thanks for sharing your positive experience.

February 01, 2026

Dealership Rating

Employee Rating

Service is pretty good. I think they forgot to fill up my windshield wiper fluid on my last visit. I think they forgot to fill up my windshield wiper fluid on my last visit. More

by SHERRI.ROBINSON16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 02, 2026 -

Mercedes-Benz of Centerville responded

Sherri, thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Feb 02, 2026 -

Mercedes-Benz of Centerville responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Sherri, feel free to contact us at your convenience.

January 27, 2026

Dealership Rating

Employee Rating

They care of their customers. I had a two day appointment which included scheduled maintenance and paint shop for a minor scratch. No problem getting a courtesy vehicle!! Work co I had a two day appointment which included scheduled maintenance and paint shop for a minor scratch. No problem getting a courtesy vehicle!! Work completed on time and professionally done. Great shop... More

by olin.howard

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 27, 2026 -

Mercedes-Benz of Centerville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 23, 2026

Dealership Rating

Employee Rating

The customer service was friendly and helpful with the service update along what any problems that might arise service update along what any problems that might arise More

by wbrowner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brion Hanes , Reggie Hawkins

Jan 23, 2026 -

Mercedes-Benz of Centerville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Centerville!

January 09, 2026

Dealership Rating

Employee Rating

Great service team. Friendly, informative and high quality service. Very pleased with the experience and the team Friendly, informative and high quality service. Very pleased with the experience and the team More

by teramoor

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brion Hanes , Erin Hungler

Jan 10, 2026 -

Mercedes-Benz of Centerville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 03, 2026

Dealership Rating

Employee Rating

Great service department. Everyone there was very friendly and my vehicle was serviced in a timely manner. Everyone there was very friendly and my vehicle was serviced in a timely manner. More

by CAMCKENZIE101

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 03, 2026 -

Mercedes-Benz of Centerville responded

Thanks for sharing about your experience with Mercedes-Benz of Centerville. We appreciate your business and hope to see you again soon!

December 18, 2025

Dealership Rating

Employee Rating

I am very disgusted with the explanation of the annoying sound of the Camera shutter opening and closing. My daughter researched the issue, only to find MB has detailed information on reducing the sound.Als sound of the Camera shutter opening and closing. My daughter researched the issue, only to find MB has detailed information on reducing the sound.Also the Service team shared none of this information after 3 visits. While we understand it is a flawed design unanticipated by MB, we would have expected a better explanation as well as understanding the problem. Also the car was sitting out in the snow and was not cleared off, When it was brought around to me. More

by Gwen AdamsKyles

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brion Hanes , Reggie Hawkins, Dan Jhaong

Dec 21, 2025 -

Mercedes-Benz of Centerville responded

Gwen, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 23, 2025

Dealership Rating

Employee Rating

Crew are always helpful and courteous. Ability to wash my car is a real plus. Ability to wash my car is a real plus. More

by DONNAWENKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 23, 2025 -

Mercedes-Benz of Centerville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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