Gabe McNeal | Page 5

L et me just preface this by saying purchasing a house and purchasing a car are my least most favorite things to do. I have never had a great experien et me just preface this by saying purchasing a house and purchasing a car are my least most favorite things to do. I have never had a great experience with "car sales people", so I was really not looking forward to any of this, but we needed a third car, so the shopping experience began. From the moment Gabe McNeal greeted us, I knew he would be the person we purchased a vehicle from. He was warm and welcoming when we entered the show room, but not over bearing. We told him the car we were interested in. He listened to our needs/wants and within minutes he came up with a deal that we could not pass up. I could not have asked for a better experience. I totally love my new Hyundai Sonata Sport and Gabe McNeal was awesome! More

by burgardb Verified Customer Verified Customer

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Tucson experience Gabe was great to work with, very patient and responsive, even outside of business hours. The experience with him was great. Would recommend him to Gabe was great to work with, very patient and responsive, even outside of business hours. The experience with him was great. Would recommend him to others More

by mageeea82 Verified Customer Verified Customer

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A Great Deal! The staff and service was excellent, especially under my specific circumstances. Everyone went out of their way to ensure my experience was enjoyable The staff and service was excellent, especially under my specific circumstances. Everyone went out of their way to ensure my experience was enjoyable. I couldn't be happier with my car and the peace of mind I received during the process More

by kylelewis13 Verified Customer Verified Customer

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New experience I bought this car for my daughter had her with me to see the process of buying a car. And the experience was a good one for her. I bought this car for my daughter had her with me to see the process of buying a car. And the experience was a good one for her. More

by stollardirtbag99 Verified Customer Verified Customer

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Disingenuous at Best Let me start by saying the salesman, Gabe, was nice enough. My issues with Cochran Hyundai of South Hills revolve around the deceptive nature of my c Let me start by saying the salesman, Gabe, was nice enough. My issues with Cochran Hyundai of South Hills revolve around the deceptive nature of my car buying experience. Let me explain. My first contact with Cochran Hyundai was through their internet sales person. This fellow assured a certain price of a particular car. He even let me know once the sale was extended so that I could still receive the price we discussed. The price we discussed was prior to taxes, title, tags, etc. With my quote of 23,306 in hand I visited the dealer directly and test drive the car that has been discussed. When it comes time to purchase they pull out a price of 24,600. When I state that wasn't the price I was promised, they asked to see proof. I provided them the emails, plural, from their coworker. After some back room time - enough to make me wait and come up with a bogus excuse - the salesman informs me that the price I was given was the "Memorial Day" price. And of course Memorial Day had just passed. Of course the emails didn't state this anywhere, in fact they were darn clear on what the price was supposed to be, but Cochran South Hills had to come up with something, right? Now they knew I needed a car in a hurry because my family literally just had our first baby and my car had been totaled. Reluctantly, after sitting in silence with the salesman for a minute I said that I wanted to at least meet in the middle. This was after I said the Memorial Day price excuse was disingenuous and the salesman just looked at me. Of course they met in the middle at this point because they were squeezing $700 more out of me than they had agreed to. The next issue I have was with the finiancing. My credit is over 800, so it's quite good. For the purposes of the sales process they quoted me 3.0%APR. After running my credit the salesman said "Good news my friend, we're gonna be able to do better than that 3.0". Great, right? Well when I sit down with Finance they gloss over the APR and I had to ask what rate I was receiving. Finance guy said 2.99%. I stared in disbelief as he just told me he only ran two credit checks out of three because my credit was so good. And, of course when the salesman said I'd do better than 3.0, I crazily believed he meant more than .01%. (This is after I asked what my rate would be after agreeing to purchase and the salesman said "I don't really handle that". Again, I needed the car and they knew it). After I protested saying my credit union could do better, they quickly got me approved though my credit union for 2.59%, a savings of about $300 over the 5 years. Finally, and not nearly as important in the grand scheme of things; the car was detailed poorly when I drove it off the lot. The glass was still hazy in the corners which is just plain annoying when you just spent 30k or so. Bottom line, Cochran did not honor their own "Clearly Better Car Buying" policy and it cost me about $700 plus interest. I will write to Cochran directly. I expect nothing more than a "free" oil change and/or checkup while they congratulate the sales team behind the scenes. The experience had made me cynical and has soured me on future Hyundai purchases (my family has purchased 6 thus far). If you're going to buy from these folks keep all your cards close to your vest and make them honor their pricing policies, otherwise be prepared to walk. UPDATE: It's been over 4 months and still no one from the dealership has spoken to me or emailed me. No one from Cochran's corporate office either. They're obviously hoping I forget. Also, up through model year 2017 Hyundai's Blue Link system is NOT FREE. They give you the first 90 days free and then it's charged at whatever the prevailing rate is for this service. At the dealership on the day I pick up my car, I foolishly BELIEVED the salesman, Gabe, when he asked for my credit card as part of the Blue Link trial sign up process. He ASSURED me I wouldn't have to opt out of the process when the trial was up, that I would have to opt in before my credit card was charged. Of course they CHARGED MY CARD $176 for this fee without asking. I then had to call 3 times to have the bill removed. SCAM. From the LIE in the dealership about having to opt in and the hassle of canceling the sale after the fact, it's designed to sneak an additional charge onto you. This is probably why it's now being included free with 2018 purchases because too many people probably threw fits over this service (and competitors offer similar stuff for free). I encourage you to not only do your homework but be prepared to be lied to and deceived. If you like the old-school hassle of buying a car or not being spoken to once you're out the door, Cochran is the place for you. More

by dss174 Verified Customer Verified Customer

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electric blue nice car, bigger than last one which was 13 years old, will return for Gabe to hook up the navigation system and show me how the wifi works nice car, bigger than last one which was 13 years old, will return for Gabe to hook up the navigation system and show me how the wifi works More

by david.ainsman Verified Customer Verified Customer

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Nice guy I thought Gabe was very nice and pleasant to talk with. He came out to help right away. I spotted the Tucson Night. I didn't look at any other cars. I I thought Gabe was very nice and pleasant to talk with. He came out to help right away. I spotted the Tucson Night. I didn't look at any other cars. I bought the Tucson Night and so far I enjoy it. I took it on a 300 mile round trip. Excellent. More

by mluzier Verified Customer Verified Customer

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Great to work with! Gabe was fantastic to work with. He listened to my needs and worked with me to make sure I was happy with my vehicle. I would be delighted recommend h Gabe was fantastic to work with. He listened to my needs and worked with me to make sure I was happy with my vehicle. I would be delighted recommend him to others. More

by cari.taylor Verified Customer Verified Customer

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Love My Tucson Very nice selection of cars/suv's for how small the shop is. Very courteous, salesman was clear and very professional. He was not permitted to prese Very nice selection of cars/suv's for how small the shop is. Very courteous, salesman was clear and very professional. He was not permitted to present any type of deal, did his best to satisfy me and fit my needs through his manager. Once we settled on a price, the process moves along much much quicker. More

by patricia.wood Verified Customer Verified Customer

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Very Nice Experience This is the third Hyundai for our family and we love our vehicles. The sales and service departments are very pleasant and accommodating. I would re This is the third Hyundai for our family and we love our vehicles. The sales and service departments are very pleasant and accommodating. I would recommend to family and friends. More

by s.sabo Verified Customer Verified Customer

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