Fred Retzlaff | Page 3

Asheville Hyundai employees are very thorough and do a great job explaining the services needed and/or recommended. The waiting area is comfortable and well-maintained. great job explaining the services needed and/or recommended. The waiting area is comfortable and well-maintained. More

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Was very informative and went over everything that was needed to be done and explained everything in detail so I knew what all needed to be done to my vehicle needed to be done and explained everything in detail so I knew what all needed to be done to my vehicle More

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This Asheville Location of Hyundai Dealerships is professional and clean. The Awesome Dealership Agents and Maintenance Technicians are great , professional , and knowledgeable . I appreciate my car professional and clean. The Awesome Dealership Agents and Maintenance Technicians are great , professional , and knowledgeable . I appreciate my car getting taken care of . Thank You Asheville Hyundai . More

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Great dealer. My Sales guy, Lee, was fantastic. Service Dept is great as well. Not the closest dealer to me but very much the best. My Sales guy, Lee, was fantastic. Service Dept is great as well. Not the closest dealer to me but very much the best. More

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First impressions have been great! They made sure the service was complete in the short time I was in town. They made sure the service was complete in the short time I was in town. More

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The Service Department was very accommodating as I was running late due to traffic. I called and they assured me I would be seen when I arrived. And they did!!!!! running late due to traffic. I called and they assured me I would be seen when I arrived. And they did!!!!! More

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Excellent experience. Polite team. Fast. Great job. Some businesses could take lessons from your team Polite team. Fast. Great job. Some businesses could take lessons from your team More

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Great service. Very professional. Clean waiting area with snacks. Took care of me quickly. Kept me informed. Very professional. Clean waiting area with snacks. Took care of me quickly. Kept me informed. More

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I recently visited Hyundai of Asheville (Tunnel Rd, Asheville, NC) for oil change service and had for a second time a bad experience with Fred Retzlaff. After declining additional services—which I didn Asheville, NC) for oil change service and had for a second time a bad experience with Fred Retzlaff. After declining additional services—which I didn’t ask for or want—his attitude noticeably changed. He responded dismissively, and as I declined items again, he laughed aloud at me while walking away. This mockery made the interaction deeply uncomfortable and unprofessional. It’s disappointing, especially given how many other customers report courteous and respectful service at this dealership . Unfortunately, my experience with Fred Retzlaff was entirely contrary to that reputation. I hope Hyundai leadership addresses this behavior—customer service should never feel punitive or mocking. I will not return and can’t recommend this particular advisor. More

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Very efficient and thorough at the service center. Would definitely take my car back again! Would definitely take my car back again! More

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