Frankie Cao
Frankie Cao at Mercedes-Benz of Coral Gables

Frankie Cao | Page 10

Service Manager

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

Contact Me
5.0
108 Reviews

Dealership Experience

12 yrs, 11 mos

Industry Experience

12 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

5.0

108 Reviews

Write a Review

108 Reviews of Frankie Cao

February 23, 2021

Dealership Rating
Employee Rating

Great service everyone was really friendly.I was easily Great service everyone was really friendly. I was easily accommodated for the appointment. Even thought this was a company recall they were fast and More

by rodgutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rengifo, Alex Morales , Jose Artiles, Freddy Espinoza, Tony Fuentes, Marcos Gonzalez, Dave Gossett, Aldo Guerra, Guillermo Requena

Feb 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 17, 2021

Dealership Rating
Employee Rating

Excellent service, low waiting time to be heard , efficiency , cleanliness and beautiful manners and respect by Franky, our service representative. My car was fixed correctly. More

by Delaferriere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 13, 2021

Dealership Rating
Employee Rating

From arrival to departure, the service experience could not be better. Service Advisor, Frankie was friendly and professional, the waiting area was comfortable and stocked with complement refreshments and More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2021

Mercedes-Benz of Coral Gables responded

Stan, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 28, 2021

Dealership Rating
Employee Rating

EVERYONE WAS VERY NICE. SINCE YOU DRIVE IN AND SPECIALLY SERVICE GUY, FRANKIE. MECHANIC WAS ABLE TO COMOPLETE WORK ON TIME AND EVERYTHING WORKED OUT FINE. More

by CARIBBEANOCEANCORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frankie and the rest of our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 20, 2021

Dealership Rating

Marcos ALWAYS makes any trip to the dealership easy and pleasant. Having him to maintain my car year after year makes care of our family cars effortless. Marcos has serviced our family cars over the past More

by Diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2021

Mercedes-Benz of Coral Gables responded

Diana, We are very happy to have provided you with such a positive experience working with Marcos! We have been very lucky to have hin with us for 20 years! We sincerely value your business and look forward to your next visit. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

November 14, 2020

Dealership Rating
Employee Rating

My service advisor Frankie is always very professional and polite. Service was performed fast and efficient. Minimum wait time for pick up the car and retirn loaner. More

by annete d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 15, 2020

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Frankie here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 03, 2020

Dealership Rating
Employee Rating

I continue to be very impressed with Frankie Cao. He is knowledgeable, courteous and always a pleasure to deal with. Frankie represents your dealership very well. More

by Donaldpg706
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 03, 2020

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Frankie and the rest of our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 02, 2020

Dealership Rating
Employee Rating

I have been with Mercedes Benz of Coral Gables since the 1990’s and I have always received the best professional service. Thank you! Excellent More

by Olga T Valdes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rene Garcia , Lorena Renteria-Hernandez

Nov 02, 2020

Mercedes-Benz of Coral Gables responded

Olga, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

October 28, 2020

Dealership Rating
Employee Rating

Frankie always goes above and beyond, no matter what time I contact him. He always provides exceptional customer service, every time I have an issue with my car. More

by Jfsanchez33138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2020

Mercedes-Benz of Coral Gables responded

Thank you for the kind words about Frankie! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. We appreciate your five-star review! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 27, 2020

Dealership Rating
Employee Rating

Well, any time I need to contact Mercedes of C. Gable I know my expectation will be always full filled . This time was has usual, friendly people at the entrance and amazing assistance from my contact ther More

by stella
Customer Service
Recommend Dealer
Yes
Oct 27, 2020

Mercedes-Benz of Coral Gables responded

Stella, thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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