Frank Williams | Page 6

Total Chaos-Still unresolved Purchased (or so i thought) a 2016 dodge dart, provided all documentation, signed finance paperwork on 07/18/2016, drove off and assumed all is taken Purchased (or so i thought) a 2016 dodge dart, provided all documentation, signed finance paperwork on 07/18/2016, drove off and assumed all is taken care of. 08/05/2016 my finance company from my trade in called about payment due, i then call the dealership to find out if there is a problem, they explain there is no problem it was "simply overlooked" and they will get the payoff sent over. August 22nd i try to set online payments up through my financier and after failed attempts and a phone call to said financier i find out they have no contract on me, no information whatsoever. I then call the dealership and speak to a couple different people to finally find out paperwork verification's were never completed and due to a change in my spouses employment on 08/08 we no longer are approved. when I ask how they plan on remedying this problem, their answer is we will have to get "our" car back. I then reach out to general manager who stated he would look into it and call me back, he didn't, instead Don from financing called clearly upset this has fallen into his lap, he said he will work on it and call back, he didn't, so I called back a couple hours later to find out whats happening. i leave 5 voicemail's, during my 6th call I speak to general manager again who stated he will have a meeting with finance and sales manager to come to a solution and call me right back, i called back again and leave a voicemail for the general manager requesting an update. Never got a call back, i call the next day around 10:30am and speak with general manager, he states they are working on it and will call back. Then Barney calls and request some information, I have to return his call with this information, and when I do I am again told "I will call you right back", again I haven't received a return call, here I sit another day passed and halfway through today and no one has called. I have just left another voicemail to please call me back and keep me updated as to whats happening. Failed communication from day 1. PS this is the second car I have purchased from this dealership this year and still they have no desire help or even keep me updated. More

Print

Satisfied Customer Mr. Williams, thank you Rob and Tay for taking the time to correct a problem I experienced during an earlier purchase. I am now extremely pleased wit Mr. Williams, thank you Rob and Tay for taking the time to correct a problem I experienced during an earlier purchase. I am now extremely pleased with my Nissan Truck and would highly recommend this dealership to my friends! -RGurley More

Print

Superior Customer Service I visited Landers McLarty Dodge to investigate leasing a Jeep Cherokee for 24 months. Frank Williams and Henry Steedley provided me Superior Customer I visited Landers McLarty Dodge to investigate leasing a Jeep Cherokee for 24 months. Frank Williams and Henry Steedley provided me Superior Customer Service and we consummated the deal in a couple of hours. They gave me a great rate considering the vehicle will be used for Rotary travels. They are a blessing to our community. I heartily recommend them. More

Print

Dodge Journey Purchase Had a great experience buying my new journey. The basic options and color were available for me. I had visited the website beforehand and knew the v Had a great experience buying my new journey. The basic options and color were available for me. I had visited the website beforehand and knew the vehicle I was interested in. Henry Steedley was the salesman and was very knowledgeable with his inventory. I told him I would be back after consulting with my wife, and met him 2 days later. The deal went through fairly fast, and I drove home in my new Dodge. THanks to all at the dealership for making this a nice experience. More

Print

Made the Car Buying Process Easy and Fun Accompanied my College Graduate during her first "solo" car buying experience. We looked at many cars at many dealerships. Henry was an extremely pa Accompanied my College Graduate during her first "solo" car buying experience. We looked at many cars at many dealerships. Henry was an extremely patient Sales Consultant that responded to additional information requests multiple times over a 2 week period. He answered my daughter's questions, my questions, and my husbands questions - all with a smile. My daughter has had several cars; however, she has never been a part of the actual purchase process. This was a great first experience. Also, we really liked the Finance Manager as well! Mr. Anthony Pickett was also patient and explained every single piece of the paperwork to my daughter as he placed them in front of her. She had multiple questions and he answered them all with a smile. All around great experience. And... a very nice vehicle for my daughter's new adventure in the snow of the Northeast! Finally to Mr. Frank Williams, it is a pleasure doing business with a company that is community focused! Happy to support your business as you support a wonderful local charity - Kids to Love. It is wonderful that you are focused on helping the undeserved children of our fine city! You don't have to but you do! That is AWESOME!!! Thank you for setting a fine example for your team and industry! More

Print

Amazing Teamwork I decided to purchase my 2014 Dodge Charger from Landers McLarty in March 2014 due to Kristina Certain. She teamed me up with Jodie VanCronkhite throu I decided to purchase my 2014 Dodge Charger from Landers McLarty in March 2014 due to Kristina Certain. She teamed me up with Jodie VanCronkhite through Internet sales while I was searching online for that perfect car. Jodie was AMAZING at helping me locate the one that was a perfect fit for me and had the options I wanted. She went above and beyond what I ever expected. So fast forward to March 2016.. No brainer that when I needed to trade my vehicle in I contacted Jodie again. I trust her-she was always upfront and honest (which I must add that I'm not a very trusting person when it comes to sales people due to past experiences, not related to this dealership). When I walked into the dealership I was greeted by Belinda (who I have seen numerous times when bringing my car in to have serviced) let me say- she has always had a smile on her face and been friendly. This dealership is like no other. The sale went perfectly and easily with everyone I worked with-from Jodie, Kristina, Barney to the dealerships general manager Frank. I have and will continue to recommend Landers McLarty DCJ in Huntsville. You couldn't ask for a better team from start to finish!! More

Print

Quality Sales, Quality Service I have purchased a number of new and used Dodge, Chrysler, and Jeep vehicles from Landers over the years. I am always very pleased with the quality of I have purchased a number of new and used Dodge, Chrysler, and Jeep vehicles from Landers over the years. I am always very pleased with the quality of the sales staff, as well as the quality and competence of the service department. I will continue to do business with Barney Lopez and Willie White, Anthony Pickett in finance, and Derek Smith in service for as long as I choose to drive the products they sell. It's a very helpful group of guys, and Frank is lucky to have them. More

Print

Very Positive I have been doing business with Frank and his team for over a year now, and let me tell you, I know the car business, and these guys are awesome! From I have been doing business with Frank and his team for over a year now, and let me tell you, I know the car business, and these guys are awesome! From friendly professional sales to honest service, Frank has the best team in town. Shaft is my personal salesman and he has always treated me like a VIP! More

Print

RAM experience with Whitney Mays What an experience at Landers McLarty with Whitney Mays. I had my heart set on Ford F-150, but after Whitney's custemer service and detailed knowledge What an experience at Landers McLarty with Whitney Mays. I had my heart set on Ford F-150, but after Whitney's custemer service and detailed knowledge of the RAM series vehicles, I was blown out of the water! Now I am sporting my 2014 RAM Sport Crew Cab, rear wheel drive. What a beauty! More

Print

Robert Riley is the best We have dealt with Robert before and he is always helpful and friendly. This was our first time to deal with Venson, and he was great. Both individu We have dealt with Robert before and he is always helpful and friendly. This was our first time to deal with Venson, and he was great. Both individuals made sure to get us everything we needed and made this a great experience. More

Print