Frank Johnson | Page 6

I had a fantastic experience at Ford of Port Richey, and I want to especially recognize the Service Department for their professionalism, knowledge, and top-notch customer care. From the moment I arrived I want to especially recognize the Service Department for their professionalism, knowledge, and top-notch customer care. From the moment I arrived, the team made me feel confident that my vehicle was in good hands. The standout, without a doubt, was Frank Johnson. He is incredibly knowledgeable, patient, and genuinely cares about helping customers understand the work being done. Frank took the time to explain everything in detail, gave honest recommendations, and ensured my vehicle was serviced quickly and correctly. It’s rare to find someone so dedicated and trustworthy in this industry! Thanks to Frank and the rest of the service team, my visit was stress-free and smooth from start to finish. I’ll absolutely be returning for all my future service needs, and I highly recommend this dealership to anyone looking for dependable and friendly automotive service. More

by elle.knoblach Verified Customer Verified Customer

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Friendly environment great team work great customer service 👍I was greeted offered a drink and even offered some wings service 👍I was greeted offered a drink and even offered some wings More

by lknight1162 Verified Customer Verified Customer

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Service is wonderful. The waiting area is comfortable and refreshments are free or reasonable, depending on your preference. The waiting area is comfortable and refreshments are free or reasonable, depending on your preference. More

by UNCLEBLIVE Verified Customer Verified Customer

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Frank went above and beyond, he was great! He answered all my questions and concerns and communicated with me throughout the process. Thank you He answered all my questions and concerns and communicated with me throughout the process. Thank you More

by colemail Verified Customer Verified Customer

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Hello. I'd like to tell you that my experience with you has been the most horrible I've ever had. I have a Ford F-150, a Ford Explorer, and this Ford Escape I'd like to tell you that my experience with you has been the most horrible I've ever had. I have a Ford F-150, a Ford Explorer, and this Ford Escape, which I went to your service center for. That car threw an Overheating Protection code, and according to your mechanics, the engine was damaged and needed to be replaced. That was my only solution, and it cost approximately $15,000. To my amazement at the care given to that car, I took it to my local mechanic, and after performing a diagnostic, he discovered it was only the temperature sensor that was damaged. He proceeded to replace it, and effectively, nothing more. He charged me $180 and solved my problem, less than what I paid you for your terrible service, which could not be further from the truth. My car is running perfectly, just like the first day I bought it. I don't understand how a dealer of a brand that is supposed to be a specialist can't give a correct diagnosis and only tries to scam their customers into replacing an engine in a car that isn't actually damaged. I've been a fan of the Ford brand, but because of negligence and poor service like the one I've received, you lose customers. More

by Miller Salazar Verified Customer Verified Customer

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If I could give zero stars, I would. My experience with Ford of New Port Richey has been nothing short of a nightmare, and I feel compelled to share the details so other customers know e My experience with Ford of New Port Richey has been nothing short of a nightmare, and I feel compelled to share the details so other customers know exactly what they may be walking into. Timeline of Events • My vehicle (2016 Ford F-150) was at this dealership from July 2 through August 22, 2025 — a staggering 52 days — for a repair that should have taken no more than six hours. • Throughout this period, I received little to no communication, constant delays, and multiple misrepresentations regarding the status of the repairs and my extended warranty (which I purchased directly from this dealership). • Upon picking up my vehicle, not only were several services incomplete or improperly done, but I also discovered a brand-new front-end noise clearly caused by their work, leaving the truck unsafe to drive. Specific Issues 1. Oil Change – Invoiced but Never Performed - The service oil light was still on when I picked up the truck. - No service decal was placed for the next interval. - When questioned, the service advisor falsely stated “there’s no way to verify” whether the oil was changed, which is untrue — a simple dipstick or filter check would confirm it. - They reset the oil light and affixed a sticker, despite never performing the service. - Photos prove the filter was never replaced, yet I was billed for a Motorcraft filter. This is blatant misrepresentation and billing for work not performed. 2. Rack & Pinion Replacement – Alignment Never Performed - I specifically requested an alignment to be done. - No documentation was provided despite repeated requests. - The truck now pulls to the left, confirming no alignment was completed. - Alignment specs, service dates, and technician records have been withheld to this day. 3. TPS Sensor Replacement – Improper Completion - TPS sensors were replaced under warranty, which required unseating the wheels. - Standard procedure requires rebalancing afterward, yet this was skipped. - The truck now has a vibration that did not exist before their service. - No proof of balancing or technician notes have been provided. 4. Multi-Point Inspection – Never Documented - Invoice reflects a “multi-point inspection” was done. - No findings (brake/disc wear, fluid levels, tire tread, etc.) were ever provided. - Multiple requests for the documentation have been ignored. 5. Warranty & Service Delays – Mishandled - I purchased an extended warranty through this dealership. - Mismanagement of the contract delayed repairs for over six weeks. - I received no written explanation, no timeline, and no loaner vehicle. - I was without my vehicle for over two months, incurring significant personal and financial hardship. Concerns • This dealership has billed for services not performed. • Repairs that were done were incomplete or done incorrectly, creating new safety issues. • Documentation was either falsified or withheld, raising serious concerns about recordkeeping and transparency. • Customer service has been dismissive, evasive, and in some cases, outright dishonest. Aftermath I repeatedly requested written confirmation of their verbal promise to reimburse me for having the services corrected at another shop. To date, nothing has been provided. Communication has now gone completely silent. Because of these actions, I have filed complaints with: • The Florida DMV (which oversees dealership licensing) • The Florida Department of Agriculture & Consumer Services • Pasco/Pinellas County Consumer Protection • Ford Corporate and Fidelity Warranty Services Bottom Line This dealership has demonstrated a pattern of misrepresentation, failure to perform contracted work, and potentially fraudulent billing. Beyond the inconvenience, this has created new mechanical issues, safety concerns, and financial loss. If you value honesty, safety, or even basic competence, I urge you to avoid Ford of New Port Richey at all costs. More

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The. Service was excellent. I asked them the to check the window washers as I could not get them to work. They explained how the window washer was activ Service was excellent. I asked them the to check the window washers as I could not get them to work. They explained how the window washer was activated and topped off the washer fluid. Their actions were promt and respectful, I appreciate their attitude and help as I am ninety two years old . More

by cwoleith Verified Customer Verified Customer

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Great service, they did everything i needed, very professional all services they did was great professional all services they did was great More

by EMADJOHN Verified Customer Verified Customer

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I called with a request to get a problem serviced the same day. They got me in quickly and fixed the issue and had me back on the road again. same day. They got me in quickly and fixed the issue and had me back on the road again. More

by john.gory Verified Customer Verified Customer

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thanks for pro service oil change and the car wash! Good deal even though your price doubled since last time. Good deal even though your price doubled since last time. More

by snout534 Verified Customer Verified Customer

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