Frank Alsides

DO NOT BUY FROM EWING SUBARU OF PLANO — ESPECIALLY IF YOU ARE AN OUT-OF-STATE BUYER. I recently purchased a 2019 Mercedes-AMG C63S Coupe from Ewing Subaru of Plano for approximately $55,000. Because I live ARE AN OUT-OF-STATE BUYER. I recently purchased a 2019 Mercedes-AMG C63S Coupe from Ewing Subaru of Plano for approximately $55,000. Because I live in California, I had no opportunity to inspect the vehicle in person before purchase and had to rely entirely on the dealership’s representations regarding the vehicle’s condition. That turned out to be a huge mistake. Immediately after receiving the car, I noticed severe brake screeching every single time the vehicle slowed down. I took the car to Land Rover Redwood City for a professional inspection, where multiple serious issues were identified: All four rotors are below acceptable standard Brakes are heavily worn Driver-side window control button is loose, malfunctioning, and comes off Seat extension button malfunctions Blind spot monitoring system malfunctions None of these issues were disclosed before the sale. After I contacted the dealership, Matt Marshall instructed me to pay out of pocket for a professional inspection and stated that if the inspection confirmed the vehicle was below standard, they would “remedy” the situation. However, once I sent over the inspection report, the response completely changed. Instead of addressing the documented problems, Matt repeatedly focused ONLY on the brake pad reading being at a “5” while completely ignoring the rotor measurements documented during the inspection: Front rotors: 31mm Rear rotors: 22mm I repeatedly asked why the rotor measurements were being ignored and requested a copy of the dealership’s pre-sale inspection report. After asking FOUR separate times, they finally sent me a report — except it conveniently did not even include brake or rotor measurements. When I continued pressing the issue and asking why the documented rotor measurements were being disregarded, Matt Marshall eventually hung up the phone on me. I also obtained an estimate from Mercedes-Benz of Walnut Creek showing that OEM replacement parts alone total approximately $7,766 BEFORE labor. At this point, the issue is not just the condition of the car — it is the complete lack of accountability after the sale. The dealership had no problem taking money from an out-of-state buyer, but once serious undisclosed issues were brought to their attention, communication became dismissive and unprofessional. My father co-signed for me, both of us have already taken credit inquiries and financing impacts, and I have already prepaid 6 months of insurance on the car. I simply want the dealership to honor what was promised and remedy the undisclosed issues with the vehicle they sold me. Had these problems been disclosed upfront, I would have negotiated repairs, adjusted pricing, or reconsidered the purchase entirely. If this is how Ewing Subaru of Plano chooses to conduct business, then other buyers deserve to know exactly what they are getting into before spending tens of thousands of dollars there. I have inspection reports, estimates, documentation, and records of communication attempts to support everything stated in this review. Angel was my salesperson, and he seems to be the only decent person there. He was the only person actually being responsive after the sale to try to help me resolve the issue, but management is very unprofessional, especially frank and Matt. They go back on their words, and hang up the phone on their customers. More

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Awesome sales associate and managers. All had an eye for detail, so every part of pick up was perfect. Customer service was A++++! All had an eye for detail, so every part of pick up was perfect. Customer service was A++++! More

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Jeremiah and the entire staff were absolutely amazing throughout the entire process. Couldn’t be happier with how things went! Definitely a Ewing customer now!!! throughout the entire process. Couldn’t be happier with how things went! Definitely a Ewing customer now!!! More

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He was consistently gentle and handled everything, including the pricing, with great flexibility. I’m truly delighted to welcome such an amazing car along with an exceptional purchasing experience. including the pricing, with great flexibility. I’m truly delighted to welcome such an amazing car along with an exceptional purchasing experience. More

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Jeremiah was considerate of my work schedule & patient with me taking my time shopping for a Crosstrek with no pressure! The personal follow ups to make sure I was happy meant a lot. Added dog gifts toppi with me taking my time shopping for a Crosstrek with no pressure! The personal follow ups to make sure I was happy meant a lot. Added dog gifts topping on the cake. Who knows I might be back for car #2 sooner than later. Thank you! More

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Jeremiah has been incredibly helpful and knowledgeable throughout my car-buying experience. He truly cares about his customers and went above and beyond to assist with anything I needed. throughout my car-buying experience. He truly cares about his customers and went above and beyond to assist with anything I needed. More

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Great guys and great dealer group! Especially at the pre owned side. They have been my go-to for used cars since 2016. I appreciate their transparency and their "NO xx" style of busine Especially at the pre owned side. They have been my go-to for used cars since 2016. I appreciate their transparency and their "NO xx" style of business they operate there. They have some serious deals online for no other reason than to sell the car as quick as possible. If you're shopping for a used car, check with Ewing Subaru Pre-Owned Store first. Don't sleep on this store! Always have some killer deals! The management seems to focus their stores goals on volume instead of knocking your head off. They have earned me as a life long customer. More

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Jeremiah was so kind and helpful! He went above and beyond to help me get the car of my dreams! Great guy! He went above and beyond to help me get the car of my dreams! Great guy! More

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Jeremiah was excellent! He was so helpful and knowledgeable. He made the process stress and pressure free! He helped us find exactly what we wanted! He was so helpful and knowledgeable. He made the process stress and pressure free! He helped us find exactly what we wanted! More

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Jeremiah was excellent. I had a difficult trade and wanted to get it all done, and he made it happen. I had a difficult trade and wanted to get it all done, and he made it happen. More

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