Francisco Luis

What a fun place to find your new vehicle Had a blast getting to know my new car getting to know my new car More

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Emmylea was incredibly helpful and gracious with us throughout the process. We took our time and she helped us every step of the way, and we found a car we're really excited to have in our family. Woul throughout the process. We took our time and she helped us every step of the way, and we found a car we're really excited to have in our family. Would recommend her and Royal Moore to everyone! More

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Emmylea is an absolute star and made our experience so so enjoyable. She expressed genuine interest in our lives and how our new car would fit in. She even helped us find and test drive Toyotas at the neighb enjoyable. She expressed genuine interest in our lives and how our new car would fit in. She even helped us find and test drive Toyotas at the neighboring dealership while we decided between Toyota and Subaru. More

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Process was so easy and transparent throughout the whole process. Highly recommend both John A and Fransico process. Highly recommend both John A and Fransico More

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They did a great job and were very nice and friendly! Would suggest to others Would suggest to others More

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Francisco got us started online. He wasn't able to be here when we got here from Bend so he recommended John. And we had one of the most fun times buying a car. Crew as a whole is He wasn't able to be here when we got here from Bend so he recommended John. And we had one of the most fun times buying a car. Crew as a whole is very well connected and John was honest answering EVERY question. Including movie references. More

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These guys were awesome to work with from beginning to end. They were not pushy at all but listened to our wants and needs. We enjoyed everything about our experience! end. They were not pushy at all but listened to our wants and needs. We enjoyed everything about our experience! More

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They always go above and beyond for us. Great car shopping experience every single time. Great car shopping experience every single time. More

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Bruce A and Artimus J were so helpful with helping me pick out my new outback!! pick out my new outback!! More

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I had a great experience at Royal Moore! I contacted them in advance because I was looking at a specific vehicle. When I arrived, the car was already ready for me at the front of the lot, I contacted them in advance because I was looking at a specific vehicle. When I arrived, the car was already ready for me at the front of the lot, and my salesperson Emmylea immediately came out to greet me. She was incredibly friendly, helpful, patient, and attentive throughout the entire process and *never once* made me feel pressured nor rushed. Before interacting with Royal Moore, I'd recently had a horrible experience buying a car from another dealership and was looking to trade it in as quickly as possible and upgrade to something better. Because of this, I was being extra cautious, so I told Emmlylea and the other sales team members that I really liked the car but needed to sleep on it before making a decision. Most dealerships pull the classic "If you walk away right now, you won't see a deal like this!" gross tactic(s). This team did not do that at all! When I woke up the next morning, it was clear to me that I wanted to buy the car, so I returned the following evening to complete the process. I asked them to crunch multiple numbers to weigh all of my options, and they patiently went through various scenarios to ensure I could make the best informed decision. The finance manager Ashley was also very helpful and fully explained the costs and details of various warranty and protection options. I ended up with the Platinum Warranty (which I typically don't go for!) as well as the maintenance package for a great deal. In terms of peace-of-mind that I wouldn't be buying a lemon, I received a *3-page* printout of all the extensive checks and services that the car had been through before I even test drove it. I ended up with a 2024 Subaru Outback Onyx and walked away a happy customer. I just took it out for its first Sunday Drive spin, and it handles great on both the highway the and country backroads. I'm so happy that I got it from this dealership and that Emmylea received the commission from my sale because she deserves it. If you are looking for a Subaru and a great customer service experience, I highly recommend this dealership - especially if you've ever dealt with a sleazy one. Thanks for being awesome y'all! :-D More

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