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Franchely Reyes

Overview Reviews (208) Inventory (449)

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Franchely Reyes

Franchely Reyes | Page 5

Finance Director

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7

208 Reviews

Overview Reviews (208) Inventory (449)

Dealership Experience

8 yrs, 8 mos

Industry Experience

12 yrs, 10 mos

4.7

208 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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208 Reviews of Franchely Reyes

November 09, 2023

Dealership Rating

Employee Rating

Truly blown away with the level of service we received yesterday at this dealership while buying a new vehicle. From top down they were awesome! We were in and out of the dealership within an hour and a yesterday at this dealership while buying a new vehicle. From top down they were awesome! We were in and out of the dealership within an hour and a half. Let me say that again, and hour and a half!!! Thank you Don and team for a great buying experience for my wife and I! We love our new SUV. More

by feartheturtle

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ralph Sorrentino , Kalo Brantley, Emy Garcia

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Nov 09, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope you'll continue to enjoy your new SUV! Expect the Best! General Manager Ralph Sorrentino

October 29, 2023

Dealership Rating

Employee Rating

Customer service was excellent. Sales rep was patient throughout the shopping process. Thank you all for your services. Sales rep was patient throughout the shopping process. Thank you all for your services. More

by Xxxxxxxxx

Verified Customer

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Clarence Williams, Loan Pham , Patrick Bernard

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Oct 30, 2023 -

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

September 18, 2023

Dealership Rating

Employee Rating

Easily accessible from I285- peachtree road Spacious, clean with people who seek to assist and meet you automotive needs - for me the problems were all GMC related clean with people who seek to assist and meet you automotive needs - for me the problems were all GMC related More

by BILLHALS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez, Loan Pham

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Sep 19, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your feedback. We appreciate your business and hope you will give us another opportunity to serve you! Expect the Best! Service Manager Mr. David Theriault

September 16, 2023

Dealership Rating

Employee Rating

This dealership was awesome with my car transactions I appreciate them and Zane for all they did for me they truly help me start a new life journey with my vehicle the process was very nice and smooth THA appreciate them and Zane for all they did for me they truly help me start a new life journey with my vehicle the process was very nice and smooth THANK YOU to everyone that was apart of my process More

by ABLESSINGISTAND1938

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zane Cobb

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Sep 17, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Zane and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

August 10, 2023

Dealership Rating

Employee Rating

Leland was great to work with. He helped me through the entire process. He was very knowledge. He helped me through the entire process. He was very knowledge. More

by DMCNAB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leland Sims

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Aug 10, 2023 -

Jim Ellis Chevrolet of Atlanta responded

We are very happy to hear that Leland provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

August 06, 2023

Dealership Rating

Employee Rating

Evan Hill had a bad attitude and was ineffective in his services. I wanted to switch sales people, but I didn’t want to be offensive. services. I wanted to switch sales people, but I didn’t want to be offensive. More

by emailrobynellison

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Evan Hill

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Aug 13, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com so we can learn more about your visit and address your concerns. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 01, 2023

Dealership Rating

Employee Rating

I am very pleased with my overall experience with Jim Ellis. I found the vehicle I was looking for at a price that was fair on Carfax then completed the transaction with the dealership online and over th Ellis. I found the vehicle I was looking for at a price that was fair on Carfax then completed the transaction with the dealership online and over the phone. Jaylan was professional and friendly. Although there were no accidents reported on the vehicle to Carfax, the listing showed a dent in the hood on the driver's side that was fixed before my purchase. I still wonder about what happened to cause the dent. It appeared minor. More

by SheliaW

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jaylan Jackson, The driver who delivered my Equinox was great too!

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Aug 02, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

July 16, 2023

Dealership Rating

Employee Rating

I was looking at 4. 9 percent interest it's end up 8 percent I was looking at the price 42588 didn't get it for that 9 percent interest it's end up 8 percent I was looking at the price 42588 didn't get it for that More

by ruffderrick0803

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Amanda Burby

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Jul 17, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Expect the Best! General Manager Ralph Sorrentino

July 05, 2023

Dealership Rating

Employee Rating

Ron , Zach , Patrick and the other Jim Ellis folks were very helpful the truck is as expected very helpful the truck is as expected More

by Dc5

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ron Durham, Zach Gabel , Patrick Bernard, Luis Gonzalez-Brands, Patrick

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Jul 06, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! All of us at Jim Ellis Chevrolet are glad to have you as a customer. Expect the Best! General Manager Ralph Sorrentino

June 30, 2023

Dealership Rating

Employee Rating

Dealership was good. The staff was great. Very helpful and good experience overall. Looking to come back. The staff was great. Very helpful and good experience overall. Looking to come back. More

by jplandua

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Amanda Burby , Sam Afeworki

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Jul 03, 2023 -

Jim Ellis Chevrolet of Atlanta responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

Jul 05, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

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