Faustino Lozano | Page 13

The service was great had no issues and what quick and easy!! Definitely will return to this location for my next one easy!! Definitely will return to this location for my next one More

by BRIAN.HAIGH19 Verified Customer Verified Customer

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Professionals who focuses on solving my problems, rather than just working on tasks. Also handled the unexpected very well. than just working on tasks. Also handled the unexpected very well. More

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Very clean and organized. Great service and very efficient. Jae is the best service advisor! Great service and very efficient. Jae is the best service advisor! More

by HFRAGUERE Verified Customer Verified Customer

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Wonderful dealership. Clean and well organized. Great service, except for Clerk indecent exposure. Tight pants. Tino great customer service I'm happy. Clean and well organized. Great service, except for Clerk indecent exposure. Tight pants. Tino great customer service I'm happy. More

by dmelendrez44@gmail.com Verified Customer Verified Customer

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Tino was very helpful with getting a tire replaced through my 3rd party extended warranty. He is knowledgeable & efficient. through my 3rd party extended warranty. He is knowledgeable & efficient. More

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ALL SERVICE STAFF WERE GREAT . . EXCELLENT SERVICE AND FACILITY I WILL RECOMMEND TO EVERY FRIEND . EXCELLENT SERVICE AND FACILITY I WILL RECOMMEND TO EVERY FRIEND More

by mlee23 Verified Customer Verified Customer

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The Hyundai dealer's service man is very comfortable and kind dness. Always thanks a lot kind dness. Always thanks a lot More

by SUNSCHUN Verified Customer Verified Customer

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He kindly explained the question well And he corrected the problem request quickly. I was so thankful the problem request quickly. I was so thankful More

by diana04291 Verified Customer Verified Customer

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Dear Puente Hills Hyundai, I am writing to provide feedback on my recent service experience with your dealership. Regrettably, I must inform you that I will be assigning the lowest rating for my visit feedback on my recent service experience with your dealership. Regrettably, I must inform you that I will be assigning the lowest rating for my visit. During my recent visit for a routine oil change, I felt subjected to unnecessary upselling of maintenance services, including a brake fluid flush and transmission fluid flush, which were recommended without an inspection of my vehicle. Furthermore, I discovered that your pricing for these services significantly exceeds that of other Hyundai dealerships, which raises concerns about transparency and fairness. Consequently, I ended up having the brake fluid flush work done. However, due to budget constraints, I declined the transmission fluid flush at this time, intending to address it later. Upon seeking advice from another Hyundai dealerships, it was confirmed that the recommended services were not in line with Hyundai's recommended maintenance schedule, adding to my disappointment and frustration. As a result, I incurred an additional cost of $100 plus taxes and fees for a brake fluid flush that was neither due nor recommended by the manufacturer. I believe in honest and transparent customer service, and unfortunately, my recent experience did not meet these expectations. It is imperative for Puente Hills to address this issue promptly to regain their customer's trust and confidence. Thank you for your attention to this matter. More

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Friendly and professional service from the employees. Good quality parts and reasonable cost on repairs. Good quality parts and reasonable cost on repairs. More

by hanwynn Verified Customer Verified Customer

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