Fabrizio Reda | Page 8

Fabi was great. Not your typical dealership experience - this is a level or two better! this is a level or two better! More

by richard5791 Verified Customer Verified Customer

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Very very very very very very very happy and very very very very nice person very very nice person More

by SAAMAZAR Verified Customer Verified Customer

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Friendly, efficient service. Never had a problem with this dealership. The hours are very convenient. this dealership. The hours are very convenient. More

by Q4USA Verified Customer Verified Customer

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Fabrizio is as always a gentleman! My car is gorgeous and drives like a dream. drives like a dream. More

by CAROLACIOPPA Verified Customer Verified Customer

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The folks at this dealership were thoughtful, attentive, and above all else, straightforward. It was a pleasure doing business with them and I look forward to any future purchases with them. and above all else, straightforward. It was a pleasure doing business with them and I look forward to any future purchases with them. More

by JAMES@HIDDENCITYPHOTOS.COM Verified Customer Verified Customer

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Excellent communication and follow up during ordering delays caused by industrywide auto chip shortage. Always helpful! delays caused by industrywide auto chip shortage. Always helpful! More

by LNSTREET Verified Customer Verified Customer

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Welcoming environment and friendly sales professionals. Dealership is conveniently located with plenty of parking and a clean comfortable sales showroom. Dealership is conveniently located with plenty of parking and a clean comfortable sales showroom. More

by Mrd45 Verified Customer Verified Customer

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Previously had positive experience with this dealer in both buying car and servicing same for my new 2016 Mini-Cooper Convertible. Due to the pandemic and lack of available supply/choices, we purchased ou both buying car and servicing same for my new 2016 Mini-Cooper Convertible. Due to the pandemic and lack of available supply/choices, we purchased our 2021 Mini-Cooper Convertible out of State (In MA) this past spring. I did speak with a salesman at length (Fabrizio) about the one Mini-Cooper Convertible they did have in stock but it was in a color I/we did not like and with options we did not need. It was also obvious they lack of supply was not their fault. All was well until we our 2021 Mini Convertible needed routine service(oil change) at which point we were told that a loaner car was not available to us because we did not buy of Mini from them. Since we live about 20 miles away from dairen, (near Fairfield,CT) we had always gotten a loaner car when we needed service. This was true for both our 2106 Mini-Cooper Convertible and also our 2009 Mini-Cooper Convertible and getting a loaner had never been a problem before-in fact Mini/BMW touts the loaner car to Mini owners as an incentive to use them to get your car serviced with a Mini dealer. The service person explained/implied that the loaner cars were limited to the people who bought cars from their dealership since they were so busy and only had a few loaner cars. I explained about the lack of their choices and that I had tried to buy the car I/we wanted from them but this went to no avail. I also offered to have the car serviced at another date/time but still could not get a loaner car per what I thought was standard Mini/BMW policy. So I took the car in and waited about 2 hours for them to do the oil change and them to inspect a possible seat belt retractor recall issue (not needed). The real rub was that while I was walking the lot, I noticed 4 loaner cars NOT being used so they clearly had loaner cars available but simply refused to let me have a loaner car because I did not buy my car from them. This was obviously a Dealership Owner policy and not the service peoples fault/decision but still very frustrating. The service manager was nice and otherwise informative and pleasant but they still only get 2 stars from me. I have NEVER been that disrespected or poorly treated simply because I bought my car from another dealer. How would that work if I had recently relocated from out of state or even from North Hartford, CT where the only other Mini Dealer in CT is located. That is just BAD customer service policy and I doubt I will use this dealer to service my Mini Cooper again. There is a BMW dealer much closed to me and I intend to contact them and see if they will service the car in the future. More

by Trains Verified Customer Verified Customer

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My Mini Countryman is ten years old. I have brought it to Mini of Fairfield every year for a check up and it still runs beautifully. It handles beautifully and has great pick up. I love my Mini. Mini of Fairfield every year for a check up and it still runs beautifully. It handles beautifully and has great pick up. I love my Mini. More

by JUDYKAGAN Verified Customer Verified Customer

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Great staffGreat environment Simple sales process Great staff Great environment Simple sales process Consistent service Fantastic car choice British feeling Top Great staff Great environment Simple sales process Consistent service Fantastic car choice British feeling Top More

by CHRISTIAN.BAILEY Verified Customer Verified Customer

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