FERNANDO ORTEGA

I purchased a 2016 LR4 from this dealership and made the mistake of allowing myself to be talked out of a Pre-Purchase Inspection conducted by an outside specialist before signing for the vehicle. Forrest m mistake of allowing myself to be talked out of a Pre-Purchase Inspection conducted by an outside specialist before signing for the vehicle. Forrest made it sound like the Service Department had taken great care of the vehicle, so to my surprise - when I brought it in to a Euro Specialist mechanic for an inspection, I was told the LR4 needs $23k in repairs. More than I even paid for the vechicle. Of course I did not expect a perfect vehicle - it is 10 years old and has 124k miles, I get it. But at least be upfront about what kind of shape it is in. When closing on our deal, Forrest also talked me into adding on a completely unnecessary protective coat for the vehicle exterior for $3k. Upon further research, it is clear that you can get this done for $1.5k at any local shop. After all the paperwork was done, no one ever called me to let me know that the vehicle was ready for me to take it home. I had to call multiple times, and of course it turned out that it had been ready for a couple days - they just never let me know. It was now over a week after closing on the purchase. When I came back to pick up the car, it clearly hadn't been detailed and it didn't even have a license plate on it. I understand that my $17k purchase is small potatoes for a Land Rover dealership, but come on guys. But we're not done yet! Over a week after I took the car home, Fernando the finance guy is texting me saying that there is a problem with the registration and financing - telling me that I need to go to the DMV and get my licensed turned into a Real-ID. Oh??? Seems like that's something that should be checked before I drive the car off the lot, no?? I don't appreciate a car dealership expecting me to rush off to the DMV for a new license because their either didn't follow their own procedures, or didn't know the procedures. Fernando ended up accepting my passport and military ID as Real-IDs, after I made the suggestion myself - didn't seem like he was going to offer that unless I said something. Overall pretty negative experience, I truly felt like these guys gave me the classic car salesman run-around. For a brand as highly respected as Land Rover, I was truly disappointed to feel this way. I will not be returning. More

by matthew.singleton Verified Customer Verified Customer

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I was shopping for a car and found one that I really liked on the website for Land Rover of Tampa. I never really bought a car by just going on the website before but thought I would try it. I live in P liked on the website for Land Rover of Tampa. I never really bought a car by just going on the website before but thought I would try it. I live in PA and in FL so I needed to find a car before I landed in Fl. My car got rear ended at a stop light and was totaled. The salesman David Freedman was very helpful and got me all the answers I needed to know and went above and beyond to help through the purchase of my car. I would highly recommend this dealership. He delivered my car to the airport so that I could drive it home. I love my 2024 Defender and I love the way this dealership treated me. Not ever did I have such a good experience purchasing a car. More

by zuzu62 Verified Customer Verified Customer

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Great dealership amazing staff my Service Adviser. Jerry is one of the best I have ever had. Jerry is one of the best I have ever had. More

by BILLYDEC1983@HOTMAIL.COM Verified Customer Verified Customer

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Drew was a great salesman the only issue was with dealing with finance and having to feel like I had to get a warranty and when changing my mind, the mistakes that were made for the pricing seemed to be purp with finance and having to feel like I had to get a warranty and when changing my mind, the mistakes that were made for the pricing seemed to be purposefully and not genuine! More

by biglew524 Verified Customer Verified Customer

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The whole experience was great. The manager was very understanding. we are happy with the whole process. The manager was very understanding. we are happy with the whole process. More

by info@logospharmacy.org Verified Customer Verified Customer

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Great experience! The staff was great, the process was easy and convenient. Would definitely buy from them again. The staff was great, the process was easy and convenient. Would definitely buy from them again. More

by BMURPHY14 Verified Customer Verified Customer

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I really enjoyed the salesman. He knew exactly what I needed and the process was not drawn out. I knew what I wanted and he answered all my questions. He knew exactly what I needed and the process was not drawn out. I knew what I wanted and he answered all my questions. More

by cicely.wilks Verified Customer Verified Customer

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Took care of everything for us in 1 afternoon. Made the process easy ehich was much appreciated Made the process easy ehich was much appreciated More

by jpelt351 Verified Customer Verified Customer

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I really enjoyed the sales experience. Drew was not pushy gave me time to make my decision. Everything went well, and I would recommend Land Rover Tampa to any of my friends. The entire s Drew was not pushy gave me time to make my decision. Everything went well, and I would recommend Land Rover Tampa to any of my friends. The entire staff was really nice and efficient. More

by cicely.wilks Verified Customer Verified Customer

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Easy transaction, but since I was buying a non Land Rover vehicle, the knowledge about the vehicle and features was limited. Salesman, Drew, was efficient, professional and pleasant. Finance person, Fernando vehicle, the knowledge about the vehicle and features was limited. Salesman, Drew, was efficient, professional and pleasant. Finance person, Fernando, was knowledgeable and professional with a good sense of humor. More

by iegang Verified Customer Verified Customer

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