Erinda Cili

My recent purchase of a 2017 Mercedes-Benz GLC 300 from DCH Montclair Acura on 08/30/2025. After carefully reviewing my signed Buyer’s Order, I discovered that several additional products and services were DCH Montclair Acura on 08/30/2025. After carefully reviewing my signed Buyer’s Order, I discovered that several additional products and services were added to my contract without my knowledge or consent. The unauthorized add-ons include: Lifetime Oil Change – $1,500 Nitro – $399 Theft Protection / ETCH – $499 Perma Plate – $1,023 These products were never explained, discussed, or approved by me at the time of purchase. This is a serious concern, as these unauthorized charges have increased the total cost of my vehicle by $3,421 BE CAREFUL!!! More

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I came to DCH Montclair Acura in good faith on February 6, 2025, to lease an Acura ZDX and trade in my leased Mazda CX-30. I put down $2,950, which was to cover the remaining payments on my Mazda and the f 6, 2025, to lease an Acura ZDX and trade in my leased Mazda CX-30. I put down $2,950, which was to cover the remaining payments on my Mazda and the first month on the Acura. That should have been the end of it. Instead, Mazda Financial Services continued calling me, because DCH failed to submit the vehicle payoff in a timely manner. It took over 60 days! On March 20, I had to pay over $400 out of my own pocket to avoid collections and damage to my credit. This happened before DCH even sent the payoff. I have contacted the finance team multiple times. I’ve sent emails, left voicemails, and even visited in person. No one followed up. No one explained anything. I have been ignored and deflected at every turn. I’ve now received three small refund checks from DCH Montclair Acura all citing vague "overpayments" with no breakdown and no connection to my issue. This is basic accountability and customer service, and DCH has failed at both. Lithia Motors’ slogan is “Earn Customers for Life.” If this is what that looks like, I want no part of it. When my lease is up, I will go elsewhere. I have driven Acura's most of my life, only departing to Mazda for my last lease. I have NEVER been treated like this or experienced such disrespect and failure. More

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