Erin Konate

Stoops Automotive Group responded

Thanks for the response, We have hundreds and hundreds of great responses and thank our For the People customers for those responses. We apologize that your cousin might have had an issue with their vehicle. The customer is more than welcome to reach out to us.

Stoops Automotive Group responded

Dustin, thank you for providing your feedback regarding your experience requesting additional information from our dealership. We pride ourselves in helping a large number of shoppers, like you; drive nicer, newer vehicles home every day. In fact, we do this by our commitment to providing a timely response to all our internet and phone inquiries. It sounds like there was a miscommunication, therefore we apologize for your experience. We take our feedback seriously and are currently troubleshooting our system and/or the technology involved in the process to see what failed. We know we can't change the past, however if you'd like to consider giving us another opportunity, please give our Customer Care Team a call at 765-587-5095. Thank you for your time, feedback and consideration to provide you with a better experience.