Erica Kaffenberger
Erica Kaffenberger at Alma Ford

Erica Kaffenberger

Customer Relations Manager

Alma Ford

2051 W Monroe Rd
Alma, MI 48801

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5.0
8 Reviews

Dealership Experience

10 mos

Languages Spoken

English English

5.0

8 Reviews

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8 Reviews of Erica Kaffenberger

July 09, 2026

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Landon did a great job answered every question I had we definitely will be coming back again when we need another vehicle More

by Terryconlay777
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Recommend Dealer
Yes
Jul 11, 2026

Alma Ford responded

We're so glad Landon was able to answer all of your questions and make your experience a great one. We'll be sure to share your kind words with him. We look forward to helping you again!

July 02, 2026

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I came from out of state to make a purchase at this dealership. Everyone from top to bottom was friendly, helpful, and very professional during my pre visit, and actual visit (with multiple phone conv More

by dtrent1225
Sales Price Transparency
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Recommend Dealer
Yes
Jul 02, 2026

Alma Ford responded

This means a LOT! Thank you so much for making the trip. We're honored you chose Alma Ford, and we're thrilled to hear our team made the entire process—from the first phone call to delivery—as smooth and stress-free as possible. It means a lot to know our teamwork and communication stood out. We truly appreciate your business and look forward to welcoming you back the next time you're in the market for a vehicle. Safe travels, and enjoy your new ride!

June 28, 2026

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This is the only dealership I will go to from now on, thank you for taking care of the problem for me More

by batmann196555
Sales Price Transparency
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Recommend Dealer
Yes
Jun 29, 2026

Alma Ford responded

Hearing that we're the only dealership you'll go to means the world to us. We're so glad we could take care of the issue and get everything resolved. Thank you for your trust and support—we look forward to being here for you whenever you need us!

May 27, 2026

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Landon was great! Explained all the technical details and help set them up , definitely would recommend this great young man to get what you need More

by sharyn555
Sales Price Transparency
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Recommend Dealer
Yes
May 29, 2026

Alma Ford responded

Thank you! We're thrilled to hear Landon provided such a great experience and took the time to explain everything and get it all set up for you. He's passionate about helping customers and works hard to make sure everyone feels comfortable and confident with their purchase. We truly appreciate your recommendation and your business. Enjoy your vehicle, and thank you for choosing Alma Ford!

May 08, 2026

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I had the pleasure of meeting Erica at a local community organization. She is very kind and community oriented. I would highly recommend visiting Alma Ford and meeting the team and checking out their awesom More

by kjroslund
Recommend Dealer
Yes
May 10, 2026

Alma Ford responded

Thank you so much for the kind words! It was great meeting you as well—we truly appreciate the recommendation and your support. We’d love the opportunity to earn your business whenever you’re ready… we might just turn you into a Ford fan yet!

April 10, 2026

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Liv was patient and friendly with us as we narrowed down the vehicle we wanted. Her communication was great-her text responses were prompt and she was able to answer all my questions. It was a pleasure work More

by jplnt
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLong, Dylan Knapp, Liv Vega , Mike Kaffenberger

Apr 15, 2026

Alma Ford responded

Thank you so much for the thoughtful review! We’re so glad to hear Liv made your experience a great one. Her patience, communication, and willingness to help are exactly what we strive for. We truly appreciate you choosing Alma Ford and hope you love your new vehicle!

March 16, 2026

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The process of buying our new to us expedition was flawless. We were able to find the right vehicle for our family needs. More

by chelseafecay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLong, TJ Hodges, Liv Vega , Jerry Seybert

Mar 16, 2026

Alma Ford responded

We love to hear it! It’s great to hear everything went smoothly and that you were able to find the right Expedition for your family’s needs. We appreciate you choosing Alma Ford!

February 01, 2026

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We had a great experience with the new owners and staff at Alma Ford. They got us out of our lease and in a new vehicle. Very easy to work with and would highly recommend. More

by Clean2day1998
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 02, 2026

Alma Ford responded

Thank you so much for the kind feedback! We appreciate your business.

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