Eric Wells

I purchased a brand-new 2023 GMC Terrain a year ago and have encountered numerous issues with this dealership. I bought my car from Eli Lopez and was promised a manufacturer's warranty, Scratch and Dent Re have encountered numerous issues with this dealership. I bought my car from Eli Lopez and was promised a manufacturer's warranty, Scratch and Dent Repair, and three years of Sirius XM service. Initially, I had to return the car the following week because it had pre-existing scratches that needed repair. Soon after, someone dinged my vehicle, and when I tried to bring it in for repair, Eli had already left the dealership. He advised me to contact the dealership and ask for a manager for assistance. However, they turned me away, claiming they no longer offer that service and instead tried to sell me a paint stick to fix it myself. Now, a year and two months later, my car is experiencing problems. I’ve driven it for 45,000 miles and am outside the 36,000-mile bumper-to-bumper warranty, but I still qualify for the "Power Train 60,000" warranty. Whenever I accelerate, the engine displays a "Reduced Engine Power" warning, the car shakes significantly, and it struggles to climb hills during these episodes. I broke down in Muskogee and called my original dealership, which advised me to take it to any GMC dealership for repairs. We took it to Muskogee GMC, where they informed me that the issue was a faulty fuel pump, which was not covered under any warranty. I ended up paying $1,000 for a new fuel pump and diagnostic service. Two days later, the car exhibited the same symptoms but with a different error code, now showing "Electronic Control System." The traction control light was illuminated, and the car was shaking again. Luckily, I was near my original dealership, so I took it there, but they told me I would need to pay ANOTHER diagnostic fee, despite having just paid one the week before. This dealership is incredibly unprofessional. I do not recommend buying a car from them. Their service department operates on a "first come, first served" basis, and their loaner cars are fully booked. They simply put you on a list and promise to call later. It’s been two weeks since I was added to the list, and I haven't received a call. Be warned: you can't get in for any diagnostic work with an appointment, and your car could be in their shop for days or even weeks due to their loose scheduling. If you do decide to buy from them, get everything in writing, or they will manipulate you endlessly. And unfortunately, if you’re a woman, be prepared for the service department to speak to you as if you’re incompetent. More

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