Ephraim Dahl | Page 2

I want to start by giving credit where it’s due. Armani and Ephrahim were absolutely awesome to work with. From the moment I walked in, they were friendly, patient, and never made me feel pressured. Armani and Ephrahim were absolutely awesome to work with. From the moment I walked in, they were friendly, patient, and never made me feel pressured. They answered every question I had, kept me updated throughout the process, and genuinely made buying my truck exciting instead of stressful. They’re the kind of salespeople every dealership should have. Unfortunately, my experience with Sales Manager Carlos Castellanos was the exact opposite. We got down to about a $600 difference during negotiations, and instead of trying to work with me or even making me feel like my business mattered, he basically told me the dealership wasn’t coming down another dollar and that if I wanted the truck, I could call them. The way he spoke to me came across as condescending and dismissive. Honestly, I left fully prepared to buy a truck somewhere else because of that interaction. Later that same evening, I came back because the dealership had accidentally kept my CarMax appraisal offer. Ivan Castellanos said he looked for it, disappeared into a couple of offices for a few minutes, then came back and told me they had lost it. I ended up having to drive back to CarMax and get another one printed myself. I guess customer dissatisfaction runs in the family. Thankfully, the next day I had the opportunity to work with Internet Director Gabriel Palomeras, and everything changed. Gabriel was professional, respectful, and actually made me feel like my business was appreciated. He listened, communicated clearly, and got the deal done without making it feel like a battle. He completely turned around what had been a very frustrating experience. In the end, I’m happy with my truck and I’m glad I bought it from Envision Ford. Armani, Ephrahim, and Internet Director Gabriel Palomares were fantastic and deserve recognition for the way they treated me. If it weren’t for my experience with Carlos and Ivan Castellanos, this would have easily been a no brainer 5-star review. More

Print