Emily Anker

the whole process was very easy along with clear prices and a very good sales team that put me in my dream car and a very good sales team that put me in my dream car More

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I just bought a car from Gravity Jacksonville, and the entire experience was fantastic from start to finish. The service was great, and the car was spotless and clean the moment I saw it. A huge shout-ou entire experience was fantastic from start to finish. The service was great, and the car was spotless and clean the moment I saw it. A huge shout-out to Trevor, who did a very good job helping me out. He made the process stress-free, welcoming, and straightforward without any of the usual dealership headaches. More

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Had an amazing experience at Gravity Autos Jacksonville buying my new car! Their made the process incredibly fast, smooth and entirely stress-free from start to finish. buying my new car! Their made the process incredibly fast, smooth and entirely stress-free from start to finish. More

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Ron sold me a car. great experience. i would highly suggest shopping here. great cars very clean great experience. i would highly suggest shopping here. great cars very clean More

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Appreciated the no-haggle approach, it made the whole thing simple. Great Experience will come again. thing simple. Great Experience will come again. More

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Appreciated the no-haggle approach, it made the whole thing simple. Great Experience will come again. thing simple. Great Experience will come again. More

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The worst car buying experience I have ever had…. and I paid cash! From beginning to end nothing positive to say. Everyone we dealt with was totally unprofessional. Something seems off with this place and I paid cash! From beginning to end nothing positive to say. Everyone we dealt with was totally unprofessional. Something seems off with this place almost shady or crooked. It took 2 1/2 months to receive our title, registration and license plate! Would not recommend anyone buying from them no matter the price. More

by EPHILLIPS5 Verified Customer Verified Customer

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Very responsive just had a problem getting my license plate but I sent an extended temporary tag still waiting for my package Terri got back to me within the hour plate but I sent an extended temporary tag still waiting for my package Terri got back to me within the hour More

by melabu144 Verified Customer Verified Customer

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March 14th, 2026 I signed paperwork to purchase a car from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was finally delivered to Panama City with me from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was finally delivered to Panama City with me calling repeatedly asking why the vehicle had not been delivered in the three days I was promised. The car was delivered with scratches, missing paint, a major oil leak and major antifreeze leak it is not drive able. Gravity Auto committed auto fraud, I have emails and text stating the car had no defects such as scratches, dings, missing paint of mechanical issues. I contracted Gravity as soon as I seen the damages within an hour of the car being taken off the delivery truck. I have continued to be lied to from the general manager, manager and employees. I was told by an employee that in March the entire staff was fired and a new staff was hired. Apparently the 2021 BMW convertible I purchased was never serviced by the Gravity Auto. I have been trying to get resolution from Gravity but without success. I did contact TD Finance the bank where the car is financed through and filed a contact. I spoke to the general manage on March 2nd, apparently there is no urgently for Gravity to resolve the issue of auto fraud. Gravity completely lied about the condition of the car because I purchased the car site unseen with trusting the Gravity to be honest and transparent about the condition of the car. I have endless text and emails backing my claim. Today is day 21 and no resolution from Gravity other than purchasing a replacement car from them where Gravity is forcing me to pay a $2,000.00 paint protection add on fee in which I asked to be removed and no. A $1,500 vehicle service fee which should not be over $799.00. Inoperable vehicle dealership fee was $1,149.00 so Gravity Autos picks and chooses what to charge customers, unfair business practices. PLUS Gravity plans to keep my original $2,575.00 down payment on the inoperable vehicle. I literally have had no car to drive for 21 days now and the GM Sebastian yells at me and won’t let me talk if I am lucky enough to be able to speak with him otherwise I have to leave a voicemail that never gets returned. If only I would of read more of the reviews posted on Google. Gravity Auto put 9 hard hits on my credit score after one hard hit I asked them to stop and they did not. Lowing my credit score over 60 points. I am actively seeking an attorney to sue Gravity Autos for may damages and the monies Gravity has taken from me. Update - Gravity Autos Jacksonville has stolen my $2,575.00 down payment on the car sold to me inoperable. Charged me a dealership fee that does match the returned vehicle plus forced me to pay for a APS Limited Warranty on the vehicle that I repeatedly stated that I did not want or need. A dealership fee of $1,499, normal fee should be no more than $799 and the ASP paint protection fee of $1,149.00 I was forced to pay. I was told the paint protection fee could not be removed because it was already on the car. The GM Sebastian is extremely unprofessional and rude to customers. Basically Gravity aka Fortuna Nova INC has stolen my down payment and charged or raised fees to met the higher sell price on a car listed at two websites with a price difference of $2,000. scott.caskey2 responded publicly on 5/15/26 6:24 PM Still waiting for a refund of my $2,500.00 down payment. A refund for the paint protection I was forced to pay for and the difference in cost of your dealership fee between two different cars. EDIT RESPONSE scott.caskey2 responded publicly on 5/01/26 1:00 PM You cannot keep my $2,500.00 down payment on the inoperable vehicle. The $2,500.00 needed to be credited to the replacement vehicle I now have. Sebastian Alexander told me that I would not receive a refund due to receiving a good price on the car that turned out to have two major oil leaks and a major antifreeze leak. I was charged $1,195.00 for a ASP paint protection plan that I repeatedly told Sebasti More

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I was not provided a key fob that would work other than turn the ignition or lock the doors when the functions were available on the fob but we're not working had to go to a place and spend $150 to get a n turn the ignition or lock the doors when the functions were available on the fob but we're not working had to go to a place and spend $150 to get a new key fob. No Jack came with it. Had to get old Jack from my old vehicle that I traded in. Car came with no floor mats. Car was not very clean in the back they only vacuumed the front very sparingly and the car was not detailed so it was not very clean. Calvin was helpful but it was beyond his control. More

by redgeerb Verified Customer Verified Customer

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