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Elga Matos
123 Reviews
123 Reviews
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123 Reviews of Elga Matos
July 14, 2016
Poor managed, overworked service department I have been going to this dealer for over 6 years now for service work for my 07 FJ. In the past they have been outstanding in service. But alot has c I have been going to this dealer for over 6 years now for service work for my 07 FJ. In the past they have been outstanding in service. But alot has changed in the past year. Although it appears they have made changes to the service dept.. The service is anything but. June 27th 2016 I purchased 03 Echo. I came in with a coupon they mailed to me for a free tire rotation. I also wanted balancing that I new I was going to have to pay for. This service advisor tries to sell me everything under the sun. I tell him twice that the car has only has 15,000 MI. They charge me $62.00 for balancing.I later call the service advisor, he gives me a 50.00 card to use their. Today I visit for a oil change. They can't do it until next week. Today is Thurs, not a holiday weekend. I also tried scheduling online, I wait 5 days, no return call. I'm at Whesley Chaple Toyota now. I know we're I will be doing business for now on. More
by JR0066
Other Employees Tagged: Jack McNerny, Joel Rodriguez, Ricardo Dominguez, Josue Lopez, Eric McGhie, Harvey Mondragon, Ben Nixon, Glenn Peterson, Robert Privett, Kyle Purdy, Daniel Reyes, Devin Robishaw, Dejuan Sutton, Edward Torres, Josh Fuller, Stephen James, Mike Kipling, Nick Leftheris, Sherri Lehr, Kevin Lucciola, Hylon Moon, Matthew Nolan, Rudy Reyes, Anthony Rider, Jake Sears, Donnie Smith , Teresa Aurie, Joshua Bryant, Orlando Capaz, Gus Constantanos, Nate Cook, Demetrius Culler Jr, Cristian Damelinez, Miodrag Djurkovich, Nick Drummond, Harold Gant, David Goldberg, Robin Hanousek, Que Harris, David Johnson, Paul Lavoie, Jay Nigro, Emmanuel Rueben, Joe Trozzo, Delbert Venters, Ramon Viray
May 27, 2016
Fun Times! My sister and I walked into the dealership with a purpose and Dante knew it:-) He worked really hard on getting me into a vehicle and he did a fantas My sister and I walked into the dealership with a purpose and Dante knew it:-) He worked really hard on getting me into a vehicle and he did a fantastic job. It was very entertaining along the way. The manager was also very good when dealing with us and PJ was super fun when we went to finance. My sales experience was great but ran into some hiccups with the service department and dropping my personal documents off. Elga and Dante worked together to resolve the issues and it's all good. More
by claudvolley
Other Employees Tagged: Steve Davis, Dante Lelii
April 04, 2016
Caring and friendly service My mother and I both have had wonderful experiences with Elga as our service advisor. She takes the time to explain what services are recommended and My mother and I both have had wonderful experiences with Elga as our service advisor. She takes the time to explain what services are recommended and gives advice and options to us in order to help maintain the performance of our vehicles. Elga always has a genuine smile in her face and provides great customer service everyone time we see her! More
by Liz123
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