Elbert (Tut) Edwards | Page 98

Went in to look and came out buying 2 cars. I typically buy a new or gently used vehicle very 2-3 years and have never experienced such a low-pressure sale. Hector showed me everything I needed I typically buy a new or gently used vehicle very 2-3 years and have never experienced such a low-pressure sale. Hector showed me everything I needed to know about the Ford Flex and didn't bore me with the things I don't care about. We discussed options and upgrades and leases vs. buying and he helped me find what would work for me and my lifestyle. Then my husband noticed the new Mustang on the showroom floor and suddenly (how did that happen?) we were buying 2 cars. There was very little haggling and NONE of the typical "let me talk to my manager" nonsense. I did not leave there feeling my intelligence had been insulted. Tut made the finance part fun and easy. A few mistakes were made in regards to after market issues. After bringing these to the attention of a person calling me for a phone survey, i got a call from Joshua. He not only listened well, but owned the mistakes made and went above and beyond to make things right. I have NEVER experienced that level of excellence in customer service. Allan in the service dept even corrected issues that were not Five Star Ford's to fix. I cannot say enough how impressed I am with this dealership and their honest commitment to do what is right. I will definitely be back! More

Report | Print

Above and beyond I had a few issues with the used car I bought. Once I brought it to their the dealerships attention they went above and beyond to make it right. They I had a few issues with the used car I bought. Once I brought it to their the dealerships attention they went above and beyond to make it right. They got me into a new vehicle and we couldn't be happier! More

Report | Print

What An Experience This is my 3rd vehicle purchased from 5 Star Ford, and they continue to amaze me each time. I am impressed with Doreen and the entire team. If you a This is my 3rd vehicle purchased from 5 Star Ford, and they continue to amaze me each time. I am impressed with Doreen and the entire team. If you are looking the best buying experience, than I highly recommend Doreen. Thank You! More

Report | Print

Outstanding Experience!! Great experience. I brought my son in to learn all about buying his first car and the dealership exceeded expectations. Bob Nemri was very helpful and Great experience. I brought my son in to learn all about buying his first car and the dealership exceeded expectations. Bob Nemri was very helpful and explained everything thoroughly so my son could understand. "Tut" gave us an equally thorough explanation and we were very happy with my son's first car buying experience, as well as awesome attention to detail. More

Report | Print

Incredible Experience! My husband and I have been married 40 yrs and raised 2 daughters so needless to say we have purchased MANY vehicles. Car shopping has always been a v My husband and I have been married 40 yrs and raised 2 daughters so needless to say we have purchased MANY vehicles. Car shopping has always been a very stressful, nerve wracking, dreaded task, until 2.5 yrs ago. We went to Five Star Ford and purchased an Explorer with salesperson Marisa Thompson and was stunned at the customer service we received! As of January 10, 2015 we have purchased 3 vehicles!! Each time going back to Marisa. We always leave feeling so knowledgable, informed and excited about our purchase! She seeks our needs and desires and goes above and beyond to meet them. My husband met with Tut in finance and described his experience in the same way. Tut made him feel at ease, informed and as if he had just met with a friend! Thanks Five Star Ford for Marisa and Tut that make us look for reason to purchase a new vehicle! Incredible!! More

Report | Print

Awesome Sales and Finance experience! FIVE STAR FORD will do anything to get you the vehicle you want. All the staff from Sales (Brieanna) to Finance ( Tutman) was a great experience. They FIVE STAR FORD will do anything to get you the vehicle you want. All the staff from Sales (Brieanna) to Finance ( Tutman) was a great experience. They stick with their word and shoot you straight. Brieanna was very busy but always made time to make sure we were taken care of. Tut Edwards was very friendly and easy to deal with in the Finance Department. Everything went smooth and I would recommend this dealership to anyone. As long as we live in Texas, FIVE STAR FORD is our go to for vehicle purchases. More

Report | Print

Excellent in sales and financing Found the vehicle on-line. Emailed Chad Ritter and arranged to come look at the vehicle. Excellent information and service from Chad. Finance depar Found the vehicle on-line. Emailed Chad Ritter and arranged to come look at the vehicle. Excellent information and service from Chad. Finance department rep, Tut Edwards, was friendly and quick. Purchased the vehicle in less than 2 hours including the test drive. I would highly recommend these guys. More

Report | Print

Repeat Customer - Great Experience This is my second vehicle to purchase in the last 12 months. I bought a new F-150 in February 2014 and bought a replacement today (the first one was t This is my second vehicle to purchase in the last 12 months. I bought a new F-150 in February 2014 and bought a replacement today (the first one was totaled). Lee Clanton did a fantastic job with both of my purchases. He found exactly the vehicle I wanted very quickly, and he had the aftermarket modifications done very quickly (I had spray-in bedliner and windows tinted). He is very friendly and helpful and gave me a great deal upfront with no haggling. The finance experience was a breeze with Tut Edwards. He is very knowledgeable and was able to work out all the details for the optimal price. Overall, I had a great experience. I am already a repeat customer, and I will return in the future. More

Report | Print

A VERY Great First Car Buying Experience Jim Fairweather, Joshua Fichter, Michael Huntzinger, and Tut Edwards all took part in helping me buy my first car. With their experience, friendliness Jim Fairweather, Joshua Fichter, Michael Huntzinger, and Tut Edwards all took part in helping me buy my first car. With their experience, friendliness, and overall great customer service they had turned any worry I had in buying a car into a very pleasant experience for me. They didn't suggest anything that was way out of my price range, or pressure me into anything that I was uncomfortable with. They had picked out cars that were exactly what I was looking for, and ultimately let me know that whatever I was comfortable with was what I should get. And sure enough I was able to buy my 2012 Ford Focus that was just suited for me. I recommend this dealership and all of these employees to anyone looking for a car. You WILL NOT be disappointed. Thank you again Josh, Jim, Mike, and Tut! More

Report | Print

FROM TEARS TO LAUGHTER!!! I HAD A VERY BAD EXPERIENCE WITH ANOTHER DEALER AND WAS LITERALLY IN TEARS AND A FRIEND TOLD ME TO JUST CALL HIS FRIEND "LEE CLANTON" AT FIVE STAR FOR I HAD A VERY BAD EXPERIENCE WITH ANOTHER DEALER AND WAS LITERALLY IN TEARS AND A FRIEND TOLD ME TO JUST CALL HIS FRIEND "LEE CLANTON" AT FIVE STAR FORD!!! I WAS BLOWN AWAY AT THE PROFESSIONALISM OF THIS MAN AND THE WHOLE CREW HE WORKED WITH!!! I LOOKED UP A TRUCK ONLINE AND CALLED HIM ABOUT IT THINKING IT WOULD BE A BAIT AND SWITCH!!! THE TRUCK WAS THERE AND WAS THE PRICE SPECIFIED ONLINE AND "TUT" IN FINANCE EVEN BEAT THE RATE I THOUGHT WAS THE BEST I COULD GET!!!!! ALL OF MY FRIENDS AND FAMILY WILL ONLY BE DEALING WITH THEM FROM NOW ON!!! YOU GUYS ROCK!!! I LITERALLY CAN'T THANK YOU ENOUGH AND THE WHOLE PROCESS WAS VERY ENJOYABLE! THEY EVEN CALLED THE DAY AFTER TO SEE IF THERE WAS ANYTHING ELSE THEY COULD DO! AND SPENT TIME EXPLAINING HOW TO USE THIS 21ST CENTURY TRUCK THAT IS SIMPLY AMAZING AND IS A BEAST!!!!! More

Report | Print