Edwin Guadamuz

Based on my experience, I cannot recommend Mercedes-Benz of Sacramento. I am extremely disappointed with my experience purchasing my 2024 Mercedes-Benz EQS 580 from Mercedes-Benz of Sacrame Mercedes-Benz of Sacramento. I am extremely disappointed with my experience purchasing my 2024 Mercedes-Benz EQS 580 from Mercedes-Benz of Sacramento. I trusted this dealership because it represents a luxury brand, but the vehicle I received was missing several important items that should have been included. The car was delivered without the six rear seat pillows/headrest cushions, the rear trunk privacy screen (cargo cover), the cargo net, the rear license plate bracket/holder, and other accessories. These missing items should have been identified and replaced before the vehicle was offered for sale. The problems did not stop there. Shortly after taking delivery, I learned that the 12-volt battery had failed because the vehicle had reportedly been sitting unused for approximately two years. Instead of standing behind the vehicle they sold me, I was asked to pay out of pocket to replace the battery. I also experienced delays with registration and temporary tags, requiring me to spend additional money and time to keep the vehicle legally on the road. More

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