I was there for oil changed.
. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
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by p1nt4s3ro
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2026 -
Norm Reeves Honda Superstore Cerritos responded
We understand why the difference between the estimated wait and your actual visit left you disappointed. Clear updates and access to your service paperwork are important parts of the experience. Please contact us to discuss the wait, your vehicle’s status, and your receipt concerns.
Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.
It was a great experience everyone very nice and
respectful I love Honda and there customer service!
respectful I love Honda and there customer service!
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by souljadacoldest.121
Verified Customer
Verified Customer
Sep 15, 2026 -
Norm Reeves Honda Superstore Cerritos responded
“I love Honda” is a pretty solid headline! Michael and Edward helped make that Honda loyalty even easier to keep, with a team that treated you with kindness and respect.
Michael Choi and Edward Wong were both far beyond great!
! These two people are exceptional! Excellent and truly define what great customer service is!! Great people!
! These two people are exceptional! Excellent and truly define what great customer service is!! Great people!
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by whitestar3371
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Wong
Aug 19, 2026 -
Norm Reeves Honda Superstore Cerritos responded
Michael and Edward together are a force. They bring genuine energy to every customer they work with, and we're happy you got to experience that firsthand. Enjoy your new Honda!
Excellent service
Friendly Staff that made me feel
appreciated
I would highly recommend. This is the second vehicle that I purchase there
appreciated
I would highly recommend. This is the second vehicle that I purchase there
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by mr1flo
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Norm Reeves Honda Superstore Cerritos responded
We are so happy to have you back for another vehicle. What a compliment to our team! Our crew cannot wait to welcome your friends and family in to find a ride of their own!
All the employees seemed happy to help the customer.
Even if I was not dealing with them directly. Phil Byrd is excellent. He was extremely helpful and answered all my questions. Especially regarding t
Even if I was not dealing with them directly. Phil Byrd is excellent. He was extremely helpful and answered all my questions. Especially regarding the newest technologies.
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by ny2lax58
Aug 12, 2026 -
Norm Reeves Honda Superstore Cerritos responded
New automotive technology can come with plenty of questions, and Phil was ready with answers. We appreciate you recognizing his expertise and the welcoming attitude you saw throughout the dealership.
I had a great experience at the dealership.
The process felt easy and stress-free. They also worked with me on a reasonable price, and everything was handled quickly and smoothly. Overall, very
The process felt easy and stress-free. They also worked with me on a reasonable price, and everything was handled quickly and smoothly. Overall, very satisfied.
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by Mj
Verified Customer
Verified Customer
May 04, 2026 -
Norm Reeves Honda Superstore Cerritos responded
All aboard for an easy ride. Everything moving quickly, smoothly, and with a clear path forward the whole way through. We appreciate you sharing your experience.
Helpful, personable, attentive salesmen.
I had many questions and was cautious but they were patient and able to answer my questions and reassure me throughout the process
I had many questions and was cautious but they were patient and able to answer my questions and reassure me throughout the process
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by johnnychurchyard
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Wong
Apr 06, 2026 -
Norm Reeves Honda Superstore Cerritos responded
Think of this like having a great guide on a new trail. Every question answered, every turn explained, and no one rushing you forward. Glad the team could make it feel that comfortable.
Friendly staff and really helpful Friendly staff and
really helpful. Really helped me pick the right vehicle for me
really helpful. Really helped me pick the right vehicle for me
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by sirhc967
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Wong
Mar 04, 2026 -
Norm Reeves Honda Superstore Cerritos responded
There is nothing better than walking in unsure and walking out knowing you picked the right vehicle. Huge thanks for shouting out Edward for being so helpful and friendly throughout the process. Enjoy your new ride.
Very helpful and very fast transactions with full details
on it amazing crew and clean environment.
on it amazing crew and clean environment.
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by janfrescoalabado
Feb 16, 2026 -
Norm Reeves Honda Superstore Cerritos responded
Fast transactions, clear details, and a clean, welcoming environment. That’s teamwork done right. Thanks for the great feedback, Jan.