Edgar Ortiz

Been coming to this dealership since I was of age to purchase a vehicle, all the sales reps are very knowledgeable, kind and not the kind to push you into something your not comfortable with. purchase a vehicle, all the sales reps are very knowledgeable, kind and not the kind to push you into something your not comfortable with. More

by Paiged561 Verified Customer Verified Customer

Print

False advertising online site. Says car price all inclusive except tag and title no other dealership fees. No true! When got there there were additional fees including for car p Says car price all inclusive except tag and title no other dealership fees. No true! When got there there were additional fees including for car processing fee, electronic fee, etc totaling $1800. Some smaller fees were not decried. Then there were many other charges besides title and tags described to me as state fees? Of course I expected sales tax. I still had 1 year left on my plate tag but the charges for title and tag were very high? No explanation on these charges either. All and all there as about $4,000 or more in additional charges. Also when saw finance person was rushed through all the signing of many forms without being able to read much just sign , sign, sign on her big desktop computer monitor. Had extreme sticker shock when got home and opened all the docs to read that she put on flash drive. Felt hoodwinked. Employee were nice but not happgg to with how things were done at all. More

by jburger5885 Verified Customer Verified Customer

Print

The female Manager was very impersonal and quite rude. Sales seem quite distracted and try to multitask while keep you waiting while they help others too. Finance guy was good but loan rate was very high. Sales seem quite distracted and try to multitask while keep you waiting while they help others too. Finance guy was good but loan rate was very high. More

by Xpg Verified Customer Verified Customer

Print

Edgar was professional and understanding for our needs. This was the second time buying from arrigo and we will be back This was the second time buying from arrigo and we will be back More

by Swoggs78 Verified Customer Verified Customer

Print

We were from out of town and had certain challenges with the transfer of money and your team made it extremely easy and were very understanding of our situation. Edgar took the time to help us through it al the transfer of money and your team made it extremely easy and were very understanding of our situation. Edgar took the time to help us through it all. Well done by all! More

by Scvfd29 Verified Customer Verified Customer

Print

Edgar made the process very pleasant, the next day after I purchased my suv I had some concerns, but Edgar and staff were able to take care of my issues I purchased my suv I had some concerns, but Edgar and staff were able to take care of my issues More

Print

Thanks to the salesmen EDGAR ORTIZ,because he did a great job helping me a lot to decide about this vehículo, and the rest of the ARRIGO también to find the solution to get financed,special to Mr. K great job helping me a lot to decide about this vehículo, and the rest of the ARRIGO también to find the solution to get financed,special to Mr. KYLE. More

by jcampos411 Verified Customer Verified Customer

Print

Edgar was the best very efficient , I came in did what I had to do and left with the car I wanted had to do and left with the car I wanted More

by andreabonner947 Verified Customer Verified Customer

Print

Worst car buying experience I have ever had. Salespeople forgot about us in the lot. They sold us a car but used the wrong VIN on all paperwork - I had to return to complete all paperwork a se Salespeople forgot about us in the lot. They sold us a car but used the wrong VIN on all paperwork - I had to return to complete all paperwork a second time a week later! I insured the wrong car because I used the VIN on the paperwork! The second key they gave us was for a different car so it didnt work. I have two drivers side floor mats in the front. The trade in valuation they give you online is about 100% more than they will offer you in person. Finance guy told me if oil isn't changed more frequently than what the cars computer indicates I will void my warranty. Trade in plus 25% down payment and still tried to sell GAP insurance. Finance guy got visibly upset when i wouldn't purchase extended warranty - he couldnt stop talking about how undependable auto we were buying and how much it would cost to fix. I am sure I have forgot something! Horrible place. Horrible experience. I will never recommend anyone purchase any vehicle from Arrigo!!! More

by BigKahuna561 Verified Customer Verified Customer

Print

Everyone was friendly. The wait times for making and closing the deal took too long. The wait times for making and closing the deal took too long. More

by mikek13 Verified Customer Verified Customer

Print