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Eddie Portales
Eddie Portales at Norm Reeves Honda Superstore Cerritos

Eddie Portales

V.I.P. Specialist

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

5.0
7 Reviews
5.0

7 Reviews

Write a Review

Dealership Experience

2 yrs, 4 mos

Industry Experience

2 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

7 Reviews of Eddie Portales

August 14, 2026

Dealership Rating
Employee Rating

Outstanding service from Eddie Portales. He went above and beyond during my purchase of the Honda Pilot Elite. Professional, knowledgeable, and truly committed to making sure I had a great e More

by Arlene777chavez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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August 11, 2026

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Very polite and helpful and explaining and time of work so very happy with the work More

by selectivetouch5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2026

Norm Reeves Honda Superstore Cerritos responded

Eddie kept the clock and the communication working in your favor! We appreciate you calling out his helpful explanations and the way he kept you informed about the work.

July 31, 2026

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Employee Rating

I have found that every time I come to get service everyone has been kind and ready to hep me More

by selectivetouch5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2026

Norm Reeves Honda Superstore Cerritos responded

It's the warm welcome that people remember long after the visit is over. Thank you for noticing the kindness and readiness to help from our team. Eddie and everyone here will be happy to know they've made each visit a positive one.

May 10, 2026

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Employee Rating

Super fast and friendly service. I received excellent advice on fixing an issue I was having with my navigation. More

by jstnxprsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service dept. associate who checked me in. I think his name was Steve something.

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May 11, 2026

Norm Reeves Honda Superstore Cerritos responded

It makes a difference when guidance feels like a shortcut that actually leads somewhere useful rather than going in circles. That kind of help is always available when you need it again.

April 23, 2026

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Employee Rating

Friendly and knowledgeable Sales and management as well and finance department were all great Satisfied More

by smlobos25
Recommend Dealer
Yes

Other Employees Tagged: Eddie Portales

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Apr 24, 2026

Norm Reeves Honda Superstore Cerritos responded

When every department shows up strong, the experience just clicks. Thanks for recognizing the full crew.

April 01, 2026

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Employee Rating

My sale representative was really friendly, helpful and had alot of patience. He explained us important details about each vehicle and waited for us to decide what vehicle was the correct one for us. I rea More

by magalihernandez2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 02, 2026

Norm Reeves Honda Superstore Cerritos responded

We might need a bigger rating system after this one, Magali! Eddie’s dedication, patience, and attention to detail really shine through. Thanks for the amazing shoutout!

March 14, 2026

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Employee Rating

Wonderful customer service Eddie help us get a good deal and was very professional and the gentleman that finalized the paperwork More

by mariaramirez208
Recommend Dealer
Yes

Other Employees Tagged: Eddie Portales

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Mar 16, 2026

Norm Reeves Honda Superstore Cerritos responded

Eddie navigated the journey to a great deal with professionalism, and the gentleman who finalized the paperwork ensured the finish line was smooth. Maria, thanks for sharing your experience!

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