Michael Marshall was able to fit me into the schedule and
I was in and out in promised timeline.
I was in and out in promised timeline.
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by BDENHAM1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael Marshall
Jun 16, 2026 -
Frontier Ford responded
Thank you for your review! We are thrilled to hear that your visit went smoothly and that you were taken care of within the promised timeframe. That kind of efficiency matters, and it is wonderful to know your experience reflected that.
We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back to Frontier Ford for any of your future automotive needs!
Valet service is a great way to save time by not having
to fight early morning traffic,
Thank you for informing me about the service. I got my vehicle serviced without any problems.
to fight early morning traffic,
Thank you for informing me about the service. I got my vehicle serviced without any problems.
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by DJSPEHAR
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2026 -
Frontier Ford responded
Thanks for sharing your experience with our valet service! It is great to hear that it made your morning more convenient and helped you avoid the early traffic rush.
We are glad your vehicle was serviced without any issues, and we truly appreciate you taking the time to leave such thoughtful feedback. We look forward to serving you again!
The service was due to a defect, already acknowledged by
Ford itself, representative denied such defect, never communicated, fail to deliver next day (I call front desk to ask because he never did) and ende
Ford itself, representative denied such defect, never communicated, fail to deliver next day (I call front desk to ask because he never did) and ended up holding my car for three whole days, thanks to which I had to rent a car a d spent 400 dollars I should never have to.
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by Emmanuel Espitia
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Anibal Aguirre
Jun 12, 2026 -
Frontier Ford responded
Thank you for sharing your feedback with us. We understand how important clear communication and timely service are, especially when your vehicle is in for repair, and we remain committed to supporting our customers throughout the process. We appreciate you bringing this to our attention as we continue working to improve the overall experience we provide. Please contact Wally Aguilar, our Service Director, at (408) 557-6304 or WAguilar@vtaig.com if you would like to discuss your visit further.
Great service
Was done while I waited for works package
i
under hour and a half
i
under hour and a half
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by gaildn3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael Marshall
Jun 04, 2026 -
Frontier Ford responded
We are delighted to hear about your positive experience with our service team. It's wonderful that we were able to complete your work package efficiently while you waited, getting everything done in under an hour and a half.
Thank you for taking the time to share your feedback about the great service you received at Frontier Ford. Your review helps us understand what we're doing right and motivates our team to continue providing excellent, timely service to all our customers.
I received a text that my car was ready.
yesterday. I went in and paid and picked it up but as soon as I drove away I realized the repair had not been completed. Brakes still not working and
yesterday. I went in and paid and picked it up but as soon as I drove away I realized the repair had not been completed. Brakes still not working and drove it straight back. Hopefully this time to work is done and inspected before it is released to me.
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by DAWN.MARIE.MCLEOD
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Frontier Ford responded
We are disappointed to hear about your recent experience and the concerns shared regarding the incomplete repair and follow-up service. We strive to ensure all repairs are properly completed, thoroughly inspected, and verified prior to vehicle delivery to our customers. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service process. Please contact Wally Aguilar, our Service Director, at (408) 557-6304 or WAguilar@vtaig.com.
Without a doubt, the most efficient, best deal, and
friendliest buying experience we have ever had!
friendliest buying experience we have ever had!
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by sherrired
Verified Customer
Verified Customer
Other Employees Tagged:
Abdallah Alkahateeb
Jun 03, 2026 -
Frontier Ford responded
We are ecstatic to hear about your outstanding experience with us! Your feedback about our efficiency, competitive pricing, and friendly service truly means the world to our team at Frontier Ford.
It's wonderful to know that we were able to provide you with the best car buying experience you've ever had. We strive to make every customer feel valued and ensure the process is as smooth as possible, so hearing that we exceeded your expectations is incredibly rewarding for our entire team.
Michaelexplainedmost repairs needed and alsothose that
were not needed immediately.I had NOT had such a complete repair and service done for years on the car. The cost was expensive, but hopefully I won'
were not needed immediately.I had NOT had such a complete repair and service done for years on the car. The cost was expensive, but hopefully I won'thave any new repairs for years to come. The valet return of the car to my home was appreciated.
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by CYNS190
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael in the service department
Jun 02, 2026 -
Frontier Ford responded
Thank you for sharing your experience with us. We're pleased to hear that you received such comprehensive service and that our team took the time to thoroughly explain both the immediate repairs needed and those that could wait. It's wonderful that you felt well-informed throughout the process.
We understand that automotive repairs can be a significant investment, and we appreciate your trust in allowing us to provide complete service for your vehicle. We're also glad that the valet return service added convenience to your experience. Thank you for choosing Frontier Ford for your automotive needs.
I was very disappointed in the service at Frontier Ford.
I described the problems I was having and had found two well know issues for each of them. They completely ignored them and said that it was a sensor
I described the problems I was having and had found two well know issues for each of them. They completely ignored them and said that it was a sensor problem and that the $1500 fix would take care of it. It didn't address either issue at all and we completely wasted $1500 and are still dealing with a vehicle that feels unsafe for my wife and son to drive in.
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by echrist44
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Frontier Ford responded
We are disappointed to hear about your recent experience and the concerns shared regarding the diagnosis and repair performed on your vehicle. This is not the level of consistency and thorough evaluation we strive to provide during every service visit. We understand how important it is for vehicle concerns to be properly identified and addressed, especially when safety is a concern. We appreciate your feedback as it helps us review and improve our overall customer experience. Please contact Wally Aguilar, our Service Director, at (408) 557-6304 or WAguilar@vtaig.com.
It was a very positive experience.
The staff was courteous, knowledgeable, and expedient. The vehicle was a good not a good purchase.
The staff was courteous, knowledgeable, and expedient. The vehicle was a good not a good purchase.
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by grayshihan
Verified Customer
Verified Customer
Other Employees Tagged:
Eric (Sales Manager)
May 28, 2026 -
Frontier Ford responded
Thank you for taking the time to share your experience with us at Frontier Ford. We are thrilled to hear that our staff provided you with courteous, knowledgeable, and efficient service during your visit.
Your feedback about our team's professionalism means a great deal to us, as we strive to deliver exceptional service to every customer. We truly appreciate you choosing Frontier Ford and look forward to serving you again in the future.
From the moment I walked in, the staff was welcoming The
experience I had was good. It made things so much more manageable for me I had an amazing experience at Frontier..
experience I had was good. It made things so much more manageable for me I had an amazing experience at Frontier..
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by IZA0401
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leo Caudillo
May 29, 2026 -
Frontier Ford responded
We are absolutely thrilled to hear about your positive experience with our team! It's wonderful to know that our staff made you feel welcomed from the moment you walked in and that we were able to make things more manageable for you.
Your feedback truly means the world to us and motivates our team to continue delivering exceptional service. We're grateful that you chose Frontier Ford and look forward to serving you again in the future.
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