Earl Mosby

Darrick is personable, funny, knowledgeable and friendly. He has been really great to work with He has been really great to work with More

by mkb1985 Verified Customer Verified Customer

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GREAT DEALERSHIP, WE BUY ALL OUR COMPANY CARS FROM AND HAVE ALL THEM SERVICED THERE. I HAVE BEEN BUYING CARS FROM BOBBY BAKER FOR OVER 30 YEARS HAVE ALL THEM SERVICED THERE. I HAVE BEEN BUYING CARS FROM BOBBY BAKER FOR OVER 30 YEARS More

by PETE36 Verified Customer Verified Customer

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. Mr. Earl delivered “Excellent Service!” I was very satisfied the way they made sure I was aware of everything going with the vehicle. Letting me know when the vehicle was ready to pick up was on time. satisfied the way they made sure I was aware of everything going with the vehicle. Letting me know when the vehicle was ready to pick up was on time. Thank you KOONS FORD AND LINCOLN DEALER. More

by POTEATROSEMARY130 Verified Customer Verified Customer

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Koons staff has been present, and addressed my concerns as I needed , Thank you, glad we were able to find my vehicle as I needed , Thank you, glad we were able to find my vehicle More

by andrewright Verified Customer Verified Customer

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Charlie Foxtrot…nothing but runaround. They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 2 They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 28 June. 3 big issues already. Today is 13 Sept. we’ve drove the car maybe 2 weeks combined. All I keep hearing they have to “wait on parts”. I have asked for a loaner but have been denied. Koons Ford is a terrible dealership. I do not understand because I take my Toyota to Koons Toyota for service and I get great service. I even get loaner car if they keep my car for more than one day. I will never recommend Koons Ford. I probably will never recommend the Koons brand to anybody even with the good experiences I’ve had with the Toyota dealership. More

by lawleylawley Verified Customer Verified Customer

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Satisfied with the service rendered at Koons of Annapolis MD. Planning to continue this relationship MD. Planning to continue this relationship More

by cjw_6g2ggk Verified Customer Verified Customer

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Michael Alesandrini is the #1 ranked GM in America according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. More

by Marty#1 Verified Customer Verified Customer

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Terrible experience…despite a scheduled appointment and knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost an hour before they even started. Then I was charged $88 for an oil change that was quoted on their web site as being no charge. When challenged about the cost, my service advisor advised it was a known issue than management was aware of but hasn’t corrected. More

by phshw99 Verified Customer Verified Customer

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Up front, the staff was pleasant. .. but that is the end of any pleasant experience. Brought vehicle in for an issue (https://dizzytuning.com/blogs/technical-documents/fiesta-st-par .. but that is the end of any pleasant experience. Brought vehicle in for an issue (https://dizzytuning.com/blogs/technical-documents/fiesta-st-part-throttle-surge), but was told that it was a clutch issue. I did not agree with this and chose to pick up the vehicle to take elsewhere. I received the vehicle with the clutch almost completely burnt out, will barely hold any gear. The vehicle was NOT in this condition when dropped off. When my wife went to pick up the vehicle she learned that there was only one employee capable of driving a manual transmission, yet we were told that 3 techs drove the vehicle and determined it was a clutch problem (found out even our lead service coordinator/tech, the person telling us what was wrong, couldn't drive manual). They agreed to tow the vehicle back to the dealership to take another look and I explained my concern that again, the vehicle was brought in with the clutch working perfectly (I have driven manual vehicles for 20+ years), but in the end said that this was how it was. I should never have brought the vehicle here... it was dropped off with a small issue that is google-able in about 5 minutes and picked up with a completely destroyed clutch, which they wanted to charge me to fix. Trust the poor reviews of this place, take your money elsewhere... but again, they were at least pleasant people. DO NOT GO HERE, they will lie and potentially destroy your vehicle. More

by rxx99 Verified Customer Verified Customer

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Great people work here! ! Helpful, not pushy, and they take their time to find you the best deal. ! Helpful, not pushy, and they take their time to find you the best deal. More

by grandmadps Verified Customer Verified Customer

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