EDWARD FERRER

I purchased a used 2020 BMW X5 from Porsche Tampa in June 2026. I chose the vehicle partly because of the maintenance history and because Porsche Tampa’s records showed that a pre-delivery inspection and mai 2026. I chose the vehicle partly because of the maintenance history and because Porsche Tampa’s records showed that a pre-delivery inspection and maintenance inspection had been completed before the sale. Shortly after purchasing the vehicle, I checked several maintenance items myself and found things that significantly reduced my confidence in how the vehicle had been prepared for sale. The engine air filter I removed was dated 2019, and the cabin filter was dated 2020. The vehicle also had a Lexus-branded 80 Ah EFB battery installed. When I went to BMW using the VIN, BMW specified and sold me a 60 Ah AGM battery for the vehicle. I purchased the correct BMW battery and had the replacement properly registered. I also changed the engine oil and filter shortly after purchase because the oil I removed was extremely dark and had a strong petroleum smell. I cannot say exactly when that oil had last been changed, but its condition added to my concerns about the maintenance history. More recently, the A/C progressively stopped cooling properly until only the driver’s side was cold. Adding refrigerant restored normal cooling, although the reason the system was low has not yet been diagnosed. What is especially disappointing is that Porsche Tampa’s own service history showed a pre-delivery inspection, maintenance inspection, and charging-system check before I purchased the vehicle. I expected obvious items such as the incorrect battery and very old filters to have been identified during that process. I attempted to resolve the situation by trading the BMW back to Porsche Tampa and purchasing one of their Certified Pre-Owned Cayennes instead. During that process, I also encountered a pricing issue where dealer fees that the website stated were included in the advertised vehicle price appeared again on the initial proposal. After I questioned it, Porsche Tampa acknowledged the mistake, apologized, and corrected the proposal. I appreciate that they corrected it. Unfortunately, we were ultimately unable to reach a customer-satisfaction solution that made sense for me. I understand that the BMW was sold as-is, and I am not accusing Porsche Tampa of knowingly concealing these issues. My disappointment is that I purchased from a Porsche dealership expecting a higher standard of used-vehicle inspection and preparation. I am giving two stars rather than one because the dealership communicated with me, corrected the pricing mistake when it was brought to their attention, and attempted to work on a trade solution. However, based on my overall experience, I would recommend that anyone purchasing a non-Porsche used vehicle here obtain an independent pre-purchase inspection regardless of the service history or dealer inspection shown in the records. More

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I cannot recommend Porsche Tampa based on my experience. After we agreed on the price, signed the paperwork, and I had already paid for the vehicle, I was informed that the front lower chrome trim was da After we agreed on the price, signed the paperwork, and I had already paid for the vehicle, I was informed that the front lower chrome trim was damaged. My salesman told me the part was only about $125, making it seem like a relatively minor issue. After getting home, I learned the reality: the OEM Mercedes part alone was $450, and with installation the repair totaled approximately $650. Unfortunately, that wasn’t the end of the surprises. After the car was delivered, I discovered the gloss black rear panels beside the rear window had significant sun damage that had NEVER been disclosed to me. They were so deteriorated and brittle they had to be replaced rather than refinished, costing me another $450. When I took the car to my local Mercedes-Benz dealership for an inspection, they informed me the engine air filter was in terrible condition and needed to be replaced. Mercedes charged me $217 for the replacement. The old filter was broken and absolutely filthy, and the air box was caked with dirt, leaves, and other debris. The pic doesn’t even show half of what came out of it. The Mercedes technician told me I was fortunate that none of the debris had been drawn into the engine and caused damage. In total, I’ve had to spend well over $1,300 after purchasing the vehicle just to correct problems that were either downplayed, not disclosed, or should have been identified during a proper inspection. Oh… and they accused me of being too demanding. Apparently, expecting to be treated with honesty, integrity, and professionalism is “demanding”. I guess that’s why they thought it was acceptable to treat me with such disrespect and make me feel as though my business wasn’t wanted. I absolutely love the Mercedes I purchased, but that’s because of Mercedes—not because of the condition in which Porsche Tampa delivered it. A luxury dealership should be held to a much higher standard of inspection, transparency, and honesty than what I experienced. More

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The customer service is impeccable. Kind and helpful employees. Sales and service people making sure you’re taken care of. Kind and helpful employees. Sales and service people making sure you’re taken care of. More

by FITNESSMOMTOO Verified Customer Verified Customer

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Dean king was the best and so patient with me through every step of the way. Ed, Jose and Donavan were super helpful in making the process of purchasing a car so smooth and quick. Great service! every step of the way. Ed, Jose and Donavan were super helpful in making the process of purchasing a car so smooth and quick. Great service! More

by Likitha Verified Customer Verified Customer

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I totalled my 2014 Honda Accord by hitting a deer. My insurance compny would only pay for the cost of a rental for 7 days. I knew what I wanted as my next vehicle, it was just impossible to find. U My insurance compny would only pay for the cost of a rental for 7 days. I knew what I wanted as my next vehicle, it was just impossible to find. Until I saw it on a popular App. Porsche Tampa and EJ, specifically, made the car buying experience quick and simple. I love the new car and have already referred another potential customer to the Dealership. More

by stevelehr0 Verified Customer Verified Customer

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The Finance person was not good at all! Very disappointing experience with her!!! stay away and go to different Porsche dealer. Very disappointing experience with her!!! stay away and go to different Porsche dealer. More

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It was really nice and professional Great people great customer service I'm so happy to deal with this dealer I got my full service with no problem very very nice professional acting customer service I'm so happy to deal with this dealer I got my full service with no problem very very nice professional acting More

by merasabusafieh2019 Verified Customer Verified Customer

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Great purchase experience. Thank you Eric, Jose, and Ed. This was an out of state purchase and you guys made it so easy and simple Thank you Eric, Jose, and Ed. This was an out of state purchase and you guys made it so easy and simple More

by JP31 Verified Customer Verified Customer

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I was worried when I heard that Reeves family sold the Porsche dealership. I have been very happy with the Morgan Auto Groups attention to customer service of my two Porsches. I am so pleased that I o Porsche dealership. I have been very happy with the Morgan Auto Groups attention to customer service of my two Porsches. I am so pleased that I ordered a new 2022 Cayenne Turbo. More

by R.GONZMART Verified Customer Verified Customer

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Well done. Very good communication all time! What I liked a lot it very fast in shop. They got all information from me by email and the signature process was only 15 min (thanks Ed!), and not 3+ hours I have a lot it very fast in shop. They got all information from me by email and the signature process was only 15 min (thanks Ed!), and not 3+ hours I have seen from other car dealers. Car was handed over nicely with very good explanation of the functions. Michael Z. did a great job. More

by porschetampa Verified Customer Verified Customer

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