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Dylan Way
Dylan Way at Crain Hyundai of Fayetteville

Dylan Way | Page 5

GSM

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

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rated
139 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

16 yrs, 2 mos

Specialties & Trainings

GENERAL SALES MANAGER, FINANCE DIRECTOR, DEALER TRADE MANAGER

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139 Reviews

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139 Reviews of Dylan Way

July 16, 2022

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Employee Rating

They kept my car for 3 months and lied to me about getting it fixed then they called to tell me my car is ready but NOTHING was fixed. Liars and cheaters people in this dealership across the board. Th More

by MUSTAFA_OBEIDAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: R G, Marketing Team, Rick McGaugh, Mark Proffitt, Mike Wallace , Jim Cox, Zachery in finance and Zachary in service, Mike in sales, GM.. all horrible

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Jul 18, 2022

Crain Hyundai of Fayetteville responded

I have discussed the situation with you personally on the phone. To say we have done nothing to help with the repairs on your vehicle is simply not correct. As far as the warranty is concerned, I have personally told you I would be happy to cancel the warranty if you feel it "does not apply". You ask me to give you an explanation of why it took so long to get your vehicle back to you. As I told you on the phone, I will call you once I can discuss the service time line with the service manager. If you have additional comments please call me at 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jul 18, 2022

MUSTAFA_OBEIDAT responded

We discussed the situation on the phone I wasn’t given any solutions. When I say you kept my vehicle for 3 months and didn’t do anything with it this is 100000% correct. I had to take it to another dealership and after I spent hours at your dealership I managed to get $1000 to pay for ONE of the repairs not everything. Also, it’s not that I “feel” like the warranty does not apply it is a FACT. You are attempting to change what happened but I am NOT the person that was lying over the past few months. You are offering to help me cancel the worthless warranty but I’m still not going to get 100% refund on it. Everyone I talked to at your dealership lied to me, service manager doesn’t know what the function of an emergency break is, salesman lied left and right about how they sold it to another customer when they refused to sell it to me, GM said he didn’t approve any repairs on drive shaft when I was getting calls from service Mgr every other week that there are delays with the drive shaft, they said my emergency brake was fixed but wasn’t, GM told me I wish we never sold you this vehicle.. and so many things we discussed over the phone. Don’t make me sound like a liar.. I have nothing to hide!

July 16, 2022

Dealership Rating
Employee Rating

This dealership makes it easy to make service appointments and they provide excellent maintenance on my car. More

by BETTYCHRISTENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh

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July 09, 2022

Dealership Rating
Employee Rating

Communication was easy and frequent. Parts were ordered quickly and work was completed sooner than expected. More

by Cotlynn93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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June 26, 2022

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Employee Rating

Always friendly and helpful staff. Everything is explained and all questions are answered. All departments go above and beyond to take care of any need you have. More

by REBECCA.SCOTT14
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mark Proffitt

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June 21, 2022

Dealership Rating
Employee Rating

I love this place. I come here all the time. Great people and always great service. More

by Jodie.Meredith
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh , Jim Cox, Mike Sutton

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June 21, 2022

Dealership Rating
Employee Rating

no one answers the phone or will call you back worst customer service I have seen out of a dealerships parts department More

by FARMINGTONAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Mike Wallace , Jim Cox

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Jun 21, 2022

Crain Hyundai of Fayetteville responded

I apologize that you have been unable to communicate with our dealership. Please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. I am happy to do what I can to assist you. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

June 17, 2022

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Employee Rating

Good service, friendly staff, trustworthy company awesome vehicle. fair terms, gave a great deal on my csr. More

by fridayjeffcar.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mike Wallace

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June 16, 2022

Dealership Rating
Employee Rating

Crain was very responsive to my needs. Easy to schedule service and took care of lower right front bumper that became dislodged. They always are there to serve my needs. More

by bbrown15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh

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June 13, 2022

Dealership Rating
Employee Rating

Best experience I’ve ever had purchasing a vehicle would recommend to anyone if they are looking to be well taken care of! More

by VeryHappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Mike Wallace , Jim Cox

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June 10, 2022

Dealership Rating
Employee Rating

I will not go back. they are very dishonest. My sales man told me 3 years free service and they told me I had to pay and I’ve had the car for 2 years. I will also never More

by asorenson70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marketing Team, Rick McGaugh , Jim Cox

Print
Jun 10, 2022

Crain Hyundai of Fayetteville responded

Ms. Sorenson. I have apologized to you in person for the misunderstanding regarding your complimentary service. The maintenance package that was provided by the dealership is good for 36,000 miles or 3 years with the service at 5,000 mile up to 7,500 mile intervals. We did honor the service agreement and advised you that the oil service on 06-03 would be covered by the program as well as one additional oil change service. Your mileage on the last service indicated that you had accumulated 25,600 miles on the service program. Given that you service your Palisade approximately every 5,000 miles you would have around 30,600 miles on your Palisade after the last service with one complimentary service remaining. The remaining service would cover the promised warranty. Again mileage OR time. Again I apologize for any misunderstanding. We fully intend to honor the entire service warranty provided as I have outlined. If you have questions or additional comments please call me at 479-695-5807 or if you prefer email: richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jun 13, 2022

Crain Hyundai of Fayetteville responded

Ms. Sorenson, For what it's worth I hate it that we made you feel awful, I apologize. The service advisor that took care of you was not aware of the maintenance package that the dealership provided you, not your fault, just bad communication between our sales and service departments. Once we did a little checking, we honored the service program as I outlined in my last response. All Hyundai parts are made to industry standards. We thank you for your comments and again apologize that we made you feel bad. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jun 11, 2022

asorenson70 responded

You did apologize AFTER you (Crain Hyundai) tried to make me pay for the service. Why do I have to grovel for something that was promised to me? Why? You’ll say it’s a misunderstanding, just like the miscommunication that happened when you (the service department) tried to make me pay for a filter that wasn’t in the car in the first place. I went in when my cruise control wasn’t working, and they said it was because I crashed the car, I didn’t. But apparently Hyundai uses cheap parts. https://palisadeforums.org/threads/forward-collision-assist-error-message-disabled-cruise-control.1412/ This is dangerous. I won’t come back for my “promised” free service either. I’m done. The service department makes me feel awful and you made me feel awful.

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