Dylan Way
Dylan Way at Crain Hyundai of Fayetteville

Dylan Way | Page 12

GSM

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

Contact Me
not yet
rated
139 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

16 yrs, 2 mos

Specialties & Trainings

GENERAL SALES MANAGER, FINANCE DIRECTOR, DEALER TRADE MANAGER

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rated

139 Reviews

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139 Reviews of Dylan Way

May 17, 2021

Dealership Rating
Employee Rating

Awesome ,awesome,awesome! I have loved my Hyundai Santa Fe and now have a new Kona. Mike and all of you are a joy to work with me! Thank You All🥰 More

by Mildred Black
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mike Wallace , Austin Maize, Trent Parker

April 29, 2021

Dealership Rating
Employee Rating

This Dealership was good to work with we are very happy with the staff in Fayetteville, we have bought 7 cars from Mark Profit, he is a good salesman, we will be back to get future cars from Crain in Fayet More

by tthomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mark Proffitt , Austin Maize, Trent Parker

April 24, 2021

Dealership Rating
Employee Rating

0 stars. Worst experience I have ever had. The vehicle was not properly inspected and could have killed someone. Also when they finally agreed to do the work they towed it to an offsite mechanic and then More

by Oliviahenry25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mark Proffitt , Austin Maize

Apr 26, 2021

Crain Hyundai of Fayetteville responded

Olivia as I stated during our phone conversation we have taken responsibility, fixed the trucks issues and paid the tow bill at no charge to you. We strive to make sure that every vehicle we sell is in proper working order, in your case I think we agree because of the noise of the off road tires, the issue with the bearing was missed. Please extend my apologies to your husband. If you have questions or additional comments please call me at 479-695-5807. Regards, Rick McGaugh, Customer Relations Manager Crain Hyundai of Fayetteville

April 23, 2021

Dealership Rating
Employee Rating

Very good customer service and quality cars. Mikie is great to work with and does not have the sleezy cars sales man personality. I would def recommend this dealership More

by Jody.mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team , Austin Maize, Mikie Manno

April 22, 2021

Dealership Rating
Employee Rating

Dylan Way and Mike Manno have been instrumental in getting me into a Genesis GV 80. The best car I have ever owned. Will buy there in the future More

by mmorse1034
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team , Austin Maize, Mikie Manno

April 22, 2021

Dealership Rating
Employee Rating

Dylan Way has gone over and above to help after the sale. My new GV80 had some scratches on the rear bumper after I did some damage. He provided me with a loaner and all was fixed within 24 hours and the car More

by mmorse1034
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team , Austin Maize, Mikie Manno

April 15, 2021

Dealership Rating
Employee Rating

We went in 'just looking' and walked out with a brand new Santa Fe! Everyone was so nice and treated us like family! Jackson was super sweet! More

by farmboy moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt , Cooper Carson, Jim Cox, Austin Maize, Trent Parker, Jackson and I can't remember the name of the 2nd guy who also helped. Both were terrific!

April 07, 2021

Dealership Rating
Employee Rating

This is the third new car we have purchased from Crain. I have enjoyed each experience.and found them trustworthy and knowledgeable. I am impressed with the 2022 Tacson and glad to be the first in NWA to own More

by chuckmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Maize, Kevin Connell

April 03, 2021

Dealership Rating
Employee Rating

Hyundai of Fayettrville aim to please==>for us they have always hit bullseye!! You are not accepting my review because it did not tally 25???????? More

by JBDIESEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jim Cox

March 31, 2021

Dealership Rating
Employee Rating

I bought my 2018 Honda Civic on March 20th. 2021 at Crain Hyundai of Fayetteville. I was happy with my purchase until I received the carfax after the sale and found out it had been wrecked twice! Which I was More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Keisha was nice, Ginger, Dillon Way

Apr 06, 2021

Crain Hyundai of Fayetteville responded

I want to apologize for the lack of follow up concerning your purchase. As far as the CarFax report is concerned, you were furnished the CarFax report for the vehicle you purchased at the time of sale. You were given and signed the report on 3/20/21, the date of your purchase. If there is any misunderstanding about the report, I am happy to furnish you a copy. If you found a better interest rate than we were able to provide, you always have the option of refinancing your vehicle at the lower rate. Your loan does not have a penalty for early payoff. I want you to know that we appreciate your business. If I can be of service feel free to call or email me anytime. My number is 479-695-5807 or if you prefer email: richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Apr 17, 2021

Susan responded

I may have signed something that said i was shown the carfax because Ginger was trying to rush me through the paperwork, but i didn't see the carfax until they sent it to me the Monday after i bought the car! Everyone knows how you get rushed through your paperwork, when you buy a car, you don't read everything, you don't have time! You depend on whoever's, HELPING you to point THINGS out to you. I still don't have my title! What's going on with it? I drove to Arkansas to buy a car from CRAIN HYUNDAI OF FAYETTEVILLE and this is how i get treated! Why don't you deal with customers after the sale? I called several times and tried to talk to Dylan Way, he refused to return my calls! One lady told me he was at the auction, is that where you buy you're used cars? Is that where you bought my car that was wrecked twice? You should be honest with your customers. I know you want to make a sale but, at the end of the day, i would think you would want to make a customer for life and you're not going to do by it selling people cars that have been wrecked so badly! It says on your website that CRAIN Hyundai HAS OVER 100 YEARS OF TAKING CARE OF THEIR CUSTOMERS! If you take care of the rest of your customers, the way you took care of me, you won't be in business VERY long! Why would i call you or email you? What's the point? Your company didn't treat me right the first time i gave you my business!? Here it is Friday April 16th. I haven't received my title yet!! Its due My car tag is due Tuesday April 20th! I haven't received a call back. I've left i don't know how many messages about my title, i called Jodie yesterday, (title research) she never called me back. I finally reached her today, she said their supposed to deliver it on Monday the 29th! Who knows if they will, or not! I don't know what THEIR PROBLEM is but this is totally ridiculous, i don't know how they've stayed in business this long! This is not right, to treat a good customer or, any customer this way. I kept up my part of the deal we made, l gave you my car and $1500 and this is how i was treated! You have caused me so much anguish, i don't understand how you can run a business this way.

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