Dylan Marshall | Page 8

It was a busy Saturday, but a whole team came together to make sure all of my questions and concerns were addressed. It was a great experience! make sure all of my questions and concerns were addressed. It was a great experience! More

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Deceptive and Dishonest My experience dealing with Russ Darrow Mazda Madison in regards to buying a new vehicle was the worst vehicle buying experience of my lifetime (over 5 My experience dealing with Russ Darrow Mazda Madison in regards to buying a new vehicle was the worst vehicle buying experience of my lifetime (over 50 years). The vehicle I was considering purchasing from them was at their Milwaukee dealership. A purchase price was advertised. I requested what amounted to a minor adjustment to the advertised price. I had several emails back and forth with salesman Dylan Marshall who indicated they would not honor my request for an addition to the vehicle that I believe would have cost them less than $200. He did indicate that the advertised price of the vehicle was the selling price. He then led me to believe they would honor what I was requesting. I then went into the dealership and test drove a similar vehicle. After this test drive I was still interested in the vehicle and went back to the office for further discussion. After about 30 minutes he came back with an offer that was more than $2,000 higher than the advertised price. Dylan along with Shaun Feldman who was apparently the manager on duty claimed that the advertised price included all possible incentives some buyers may qualify for. However, the available incentives that I didn’t qualify for total much less than the difference in price. In any event, if this was case they should have notified me when I first contacted them regarding the price of the vehicle. If I had known that was case I wouldn’t have spent time trying to negotiate a deal on the vehicle since I didn’t want to buy a new vehicle at this time unless I could get a good closeout deal on a 2019 model vehicle. I emailed the manager of the dealership next day and expressed my displeasure with my experience. I never heard back from him. The next day Dylan indicated he would call me. He still has not called me as of the time of posting which is 5 days after when he indicated he would call. If you doubt what is posted here take a look at the Better Business Bureau website. You will find many potential car buyers who indicated they had a similar bait and switch experience with Russ Darrow Mazda. I feel this dealership only cares about customers they will make a lot of money off. If you want a good deal, you won’t get one from this dealership. Since they bought out Don Miller they are using the fact they don’t have any direct competitors in Madison to try to make much money as they feel they can from Madison area purchasers of new Mazda vehicles. They were really dishonest in their dealings with me. In my book jacking the price up by more than $2,000 from the advertised price is totally outrageous. In looking at their inventory and pricing it appears to only want to sell you higher end trims of vehicles at the maximum price they think they can get. Whenever I have looked at their inventory they have never had any of the lowest trim of either the Mazda 3 or Mazda 6 at their Madison dealership. Madison desperately needs a new Mazda dealership. Madison area buyers interested in new Mazda vehicles (especially less expensive new vehicles) are poorly served by Russ Darrow Madison Mazda. More

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Servicing It is completely other side of the town. It is bit expensive. and people are super friendly. It would be better if it is on west side too. It is completely other side of the town. It is bit expensive. and people are super friendly. It would be better if it is on west side too. More

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Pleasant experience. Great customer servicee. Staff welcoming, professional and very knowledgeable, Dealership made car purchase a very pleasant experience. Mazda incenti Great customer servicee. Staff welcoming, professional and very knowledgeable, Dealership made car purchase a very pleasant experience. Mazda incentives initiated purchase. Third Mazda purchase in 3 years and we will be back! More

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Great experience! Thanks guys for a great experience!!! My husband and I are so happy with the overall service and professionalism. If I know anyone looking for a ne Thanks guys for a great experience!!! My husband and I are so happy with the overall service and professionalism. If I know anyone looking for a new car, I'll send them your way. More

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Love my Certified Mazda CX-5! I started and ended my search for a gently used Mazda CX-5 at Russ Darrow. I knew the features I wanted, and Russ Darrow had one I was interested in. I started and ended my search for a gently used Mazda CX-5 at Russ Darrow. I knew the features I wanted, and Russ Darrow had one I was interested in. It was just a matter of coming together on price. My salesman was Dylan Marshall, and I had a wonderful experience working with him. He's knowledgeable, funny, and very low pressure. I bought the vehicle right after the test drive at a price I'm very happy with. I've taken my past Mazdas to Russ Darrow for service and have always had a good experience. Next time you're in the market for a new (or new-to-you) vehicle, I recommend you include Russ Darrow on your car-shopping list of dealers. More

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