Dylan Gallagher | Page 62

The Werner dealership offers a relaxed comfortable atmosphere. The certified pre-owned CX5 that we were looking at had just come in and had not gone through the used vehicle recondition process yet. T atmosphere. The certified pre-owned CX5 that we were looking at had just come in and had not gone through the used vehicle recondition process yet. The car had issues that we were told would be addressed in order for it to meet the certified used vehicle criteria. The tires were worn, there was a scratch on the top of the passenger side rear door, there was a dent in the bottom of the lift back and there was a large hole/break in the top of the rear bumper. Our salesperson indicated that all of these issues would be corrected before the car was delivered to us. At the time of delivery the tires had been replaced, touch-up paint had been applied to the scratch on the door, the dent in the lift back had been repaired, and the rear bumper appeared to have been replaced. They had installed a black guard on the top of the bumper. We purchased the car. Once home, we discovered that the bumper had not been replaced. The dealership had installed the black bumper guard to cover and conceal it's damage. I called the dealership's manager and expressed our concern over this with him. He said that their service manager would call and set up a time to replace the bumper. The service manager called and scheduled a time, gave us a loaner, and had the bumper replaced. The service manager was very supportive and communicative through the repair process, though, we never received an apology for them not initially replacing the bumper as they had indicated they would. Due to their deceptive practice, our trust in the dealership has been compromised. We went into the Werner dealership wanting to trust them, and to have an ongoing trusting relationship with them, at this point we don't. During this process I noticed that after driving the 312 miles, the coolant expansion tank was almost empty. The service manager could not explain why the level was low but, they performed a cooling system pressure test which tested as good. I will continur to monitor the coolant expansion tank level. Overall, our experience with Werner was very stressful. We did not come away feeling excited about such an important and expensive purchase. I would hesitate to recommend the Werner dealership for the purchase of a certified used Mazda. More

by trackerjon77 Verified Customer Verified Customer

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Love the new location, and they were really great about fitting me in for a nail in my tire on top of getting a bunch of other maintenance done to save me another visit! fitting me in for a nail in my tire on top of getting a bunch of other maintenance done to save me another visit! More

by selyons04 Verified Customer Verified Customer

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My experience with Werner Mazda service was superb from the scheduling of my appointment to picking up my vehicle. Dylan was the star in this equation! Very professional, very knowledgeable and very detail the scheduling of my appointment to picking up my vehicle. Dylan was the star in this equation! Very professional, very knowledgeable and very detailed. I can't say enough about Dylan. I will be back solely because of his level of customer service. More

by SRCHN Verified Customer Verified Customer

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To the General Manager and Owner(s) of Werner Mazda, Dylan is an absolute Consummate Professional. Individuals with a such high level of a customer service oriented mindset are rare. He is the most rece Dylan is an absolute Consummate Professional. Individuals with a such high level of a customer service oriented mindset are rare. He is the most recent example of why I enjoy doing business with Werner Mazda and have every intention of continuing to! Thank you, Ken More

by Zeussix541 Verified Customer Verified Customer

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Wonderful CrewI was treated like familyMy salesman mike Wonderful Crew I was treated like family My salesman mike H was very pleasant to work with. His knowledge of the product Wes spot on Wonderful Crew I was treated like family My salesman mike H was very pleasant to work with. His knowledge of the product Wes spot on More

by acewrench Verified Customer Verified Customer

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Werner Mazda offers the best care for your car. I bought my Mazda from them and each time I need services they have openings and day of services. my Mazda from them and each time I need services they have openings and day of services. More

by eddingtonm1221 Verified Customer Verified Customer

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This was a great experience. Dylan is very thorough, and explains everything that will be done, and how long it will take. They met every benchmark. They even vacuumed and washed my car which was wonderfu explains everything that will be done, and how long it will take. They met every benchmark. They even vacuumed and washed my car which was wonderful. More

by Dennise H. Verified Customer Verified Customer

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Great service and customer service overall. Service was quick and they were able to resolve the issue sooner than expected. Fixed my issue for no cost. I will be back! quick and they were able to resolve the issue sooner than expected. Fixed my issue for no cost. I will be back! More

by AshleyParent7 Verified Customer Verified Customer

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It am very grateful to have such professional and kind people to take care of me and my CX5! My service from Lorri went the extra mile to get my inspection in also, greatly appreciated!! Brakes were done people to take care of me and my CX5! My service from Lorri went the extra mile to get my inspection in also, greatly appreciated!! Brakes were done promptly and new video overview is very welcome added information. A+ Lisa B. Ford More

by lisa.b.r.ford Verified Customer Verified Customer

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Nice area to wait in. Service was done in reasonable time and people were friendly. Now adding some extra words to satisfy the word count. and people were friendly. Now adding some extra words to satisfy the word count. More

by jriendeau2 Verified Customer Verified Customer

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