Doug Stahl | Page 4

Toyota of Scranton responded

SONGSOFSONG, Thank you so much for your kind words! We’re thrilled to hear that you’ve had a consistently positive experience with us. It’s our goal to be respectful and attentive to every customer, so we’re glad to know we’ve met that standard for you. We truly appreciate your recommendation and look forward to assisting your friends and family in the future. If you ever need anything or have any questions, don’t hesitate to reach out. Thanks again for your support! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

BENJAMIN.JONES2, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our sales and finance team. Our goal is always to provide friendly, knowledgeable service and make the car-buying process enjoyable for our customers. We appreciate your feedback and look forward to serving you again in the future. Safe travels and enjoy your new vehicle! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thomas D, experience with us and find our team accommodating and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

GOLDENS1022, Thank you for taking the time to complete a review of your recent experience with our dealership. You mention several team members and we will make certain to pass along your comments. We are delighted to know you enjoy coming to our dealership and working with our team. We look forward to a long time friendship. Take care, The Toyota of Scranton Team

Toyota of Scranton responded

RAFAELSEFERINO, Thank you for your wonderful review! We're thrilled to hear that you received quality customer service and that our team was a huge help. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear ofpd9381, Thank you for your wonderful review! We're thrilled to hear that your experience with Toyota, Andrew, and Doug made buying a new vehicle easy for you. Your satisfaction is our priority, and we're delighted to know that you'll be returning to us in the future. We appreciate your kind words and your trust in Toyota of Scranton. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to welcoming you back! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

Dear PUMA.RAISUNRISE, Thank you for sharing your positive experience with us at Toyota of Scranton! We're delighted to hear that our team made you feel comfortable and at ease during your vehicle purchase. Our goal is to create a welcoming and friendly environment for our customers, and we're glad to know that we achieved that with you. Your kind words and satisfaction mean a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing Toyota of Scranton. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear EHORENSKY, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great visit to our dealership and that our team provided you with kind and courteous service. Ensuring top-notch service is always our priority, and we're glad to know that we hit the mark for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and look forward to welcoming you back to Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton