Doug Martin

We just traded in our 2021 Lexus RX450h for a 2026 RX350h. This is our 5th Lexus RX and we have loved them all. All of our experiences with SS Lexus have been excellent over the years. Fred Scanlon di RX350h. This is our 5th Lexus RX and we have loved them all. All of our experiences with SS Lexus have been excellent over the years. Fred Scanlon did an outstanding job leading us through the process. We came in to see Fred because he called and offered a free oil change just for coming in. Well, deep down I really wanted a new RX and Fred helped me make the decision. He stayed in to with us, giving us regular updates on when our car would arrive at the dealership and be ready for pickup. He went to bat for us with the sales manager and got us an additional discount when I ask for it. He even drove to Prescott to deliver our new car to us and pick up our trade. I would definitely recommend SS Lexus and Fred Scanlon for your next purchase. More

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I initially posted a 1 star review because of an issue I had with L2 charging after picking it up on Friday 8/28/26. I had stated that it took all day to complete the PDI and may have not been ready. The had with L2 charging after picking it up on Friday 8/28/26. I had stated that it took all day to complete the PDI and may have not been ready. The codes that appeared when I got home on the Lexus phone app went away later in the evening and they never showed up in the car on the dash. When my wife and I went to charge at a local L2 charger it would start up initially and then power down again. The RZ's come with 2 adapters, one is larger and because of the location in the box it is the first you see. I grabbed it and made the assumption that it was a universal interface for CCS to NACS. All Lexus RZ's for 2026 have native NACS (Tesla Supercharger) interfaces so you don't need any adapters for the Tesla DC fast chargers (Great for Toyota/Lexus) this is one of the reasons for my purchase. In essence there are 2 adapters one is for L2 AC charging and the other is for CCS DC fast charging. The research I performed before purchasing my 1st EV was missing some info, I did not know that the CCS or J1772 had DC fast chargers. This larger adapter is for CCS1 to NACS DC rapid charger systems and not a universal interface. I scanned the 2D QR code on both adapters but the number that came up gave no information. I took pictures of the small text lettering on both and the information is only for safety. I went through the entire charging section of the Lexus RZ users manual, there is no information at all on the adapters and the zippered box the adapters are stored in have no card or tag describing the adapters standard. I even downloaded the PDF versions of all 5 manuals and could not find any information regarding the adapters. I went back to the dealership and Doug was very helpful, he had Irvin look at what I was doing (Irvin owns an RZ) and he quickly and politely showed me I was using the wrong adapter. He said try the smaller adapter, I hooked it up at the dealership Charge Point and it quickly initialized and started charging. This was my mistake as I should have tried both before filling out my review. Lexus/Toyota has also clearly missed the mark here, at the very least they could have put I/F standard and type labels on the interfaces directly along with description cards inside the storage box. If the larger charge interface had stated J1772 DC fast charging interface I would have immediately known it was the wrong one for AC L2 charging. The L1 charger you hook up in the garage can't be confused because it plugs directly in just like the Tesla superchargers with a NACS plug. I do feel dumb but at least it wasn't for a lack of reading directions or checking user manuals. This dealership was excellent and the pricing was up-front and straight forward. I never felt pressured and would definitely return in the future for another purchase. More

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I updated this in another review. Problem was Toyota / Lexus did not properly label the adapters. When I went into the dealership they instructed that what I thought was using a unive Problem was Toyota / Lexus did not properly label the adapters. When I went into the dealership they instructed that what I thought was using a universal adapter was only for CCS1 DC charging. They were very polite and said use this one instead for the Level 2 charging the other one is only for ccs1 DC charging. It was my mistake but I scrubbed through every user manual on the car and they don't have a section for adapters in any of it. The adapters 2D QR code does not give any indication of the type of ad apter or usage. Dealership resolved my problem quickly and we verified the charging worked just fine at the charge point right there. Thanks Doug and Irvin. My Wife and I just purchased a new Lexus RZ450e Premium this week from SS Lexus. This car had just come in from the factory and only had 2mi on it when we signed the purchase documents. The vehicle needed to have the Pre-delivery Inspection completed so we were told to expect it to be ready the next day. I spent most of Friday waiting for a text to tell me it was ready. I was told by the salesman perhaps we could reschedule the pickup time, I said I had already pulled the funds for payment and asked why it could not be ready before closing time. I was eventually texted back it would be ready at 1830. We picked it up at around 1900, they asked if there was anything we wanted to go over but as a Techie I prefer to learn new stuff Hands On. I spend some time on Friday evening getting the Lexus App installed and working. Strange thing, there were two alerts right away on the Lexus App for Vehicle health. One was for Vehicle Stability Control (VSC, TRAC) but I had no warnings or issues driving it home. The other was for Advanced Ultrasonic Detecting and Ranging System. The ACC seemed to work fine so I dismissed both as codes that may not have been cleared before leaving the factory. Skip ahead to Saturday evening my Wife and I tried to perform L2 charging at 3 different charge stations (one of them 2x) but the car would start charging for a short time and then stop or timeout. This occurred on both ChargePoint and EVgo stations. The Tesla Stations in our neighborhood were all full and I really didn't want to perform a DC fast charge right away. After spending at least 2hrs trying to get a L2 charge we gave up. The car is currently charging at home L1, and it will be almost 2 full days to bring it up to 80% before I can take it back to the dealership. I have owned only Toyota's the last 20yrs and have never had any real problems (2 hybrids and one Tacoma). At this point I am not so sure about the reliability of Lexus EV's. Perhaps I was just unlucky but all these New EV's are coming from Japan Factories so I can't really understand how this made it past QC. More

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Hugo was fabulous and helped me with the technical questions! Nolan was great help too! questions! Nolan was great help too! More

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Customer Service ~ Exemplified! ! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from sta ! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from start to finish. After purchasing a beautiful Lexus TX 350 from Lexus of Superstition Springs less than 2 weeks prior, we had the unfortunate experience of a rock impacting our windshield requiring an immediate windshield replacement. We drove our TX 350 directly to the Lexus dealer and Sales manager, Karl Shoneman took the lead from that point. He arranged a 3-way call between the windshield replacement company, our insurance company & my wife & I. That whole process took less than 15 minutes! Nothing else for us to do ~ but allow Lexus of Superstition Springs to go to work. Even more impressive ~ because the windshield had to be brought in the following day ~ Karl arranged for a complimentary Lexus loaner vehicle over the next 2 days. All work was accomplished on site, including the very important re-calibration. Now, 2 days after picking up our vehicle ~ everything works perfectly ~ as though the unfortunate event never happened. Overall, a first rate experience. We are so thankful we chose Lexus of Superstition Springs for our vehicle purchase. After our wonderful customer service experience ~ we have no doubt we made the right choice. More

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Doug Martin & Michael McClure were very helpful in finding the right car, having it shipped to Superstition Springs Lexus and then making the delivery very easy and pleasant. finding the right car, having it shipped to Superstition Springs Lexus and then making the delivery very easy and pleasant. More

by PSaliba55 Verified Customer Verified Customer

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My experience was great. Salma was terrific. She kept me up to date with new stock allocations and contacted me when the vehicle I was looking for was available. She was very Salma was terrific. She kept me up to date with new stock allocations and contacted me when the vehicle I was looking for was available. She was very thoughtful attentive and kind. I definitely felt appreciated at Superstion Springs Lexus. Very easy transaction. I left feeling I received a fair deal. I would highly recommend speaking with Salma if looking to acquire a new GX or any of the Lexus lineup. More

by AZMTOM Verified Customer Verified Customer

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Great experience with the staffing and the treatment was great. Really went out of their way to accommodate us. great. Really went out of their way to accommodate us. More

by docmas42 Verified Customer Verified Customer

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Professional, courteous, and knowledgeable. Would return for another purchase the next time I need to replace a vehicle. Would return for another purchase the next time I need to replace a vehicle. More

by Ed Verified Customer Verified Customer

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Salma was an amazing person, we were blessed my having her as our sales rep. her as our sales rep. More

by yfdiaz82 Verified Customer Verified Customer

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