Doug Gerhardt | Page 20

this could have easily been a 4-5 star review, however unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was dam unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was damage done to it that i was not notified about in advance and damage which the service department was supposed to have checked already. when i called over to Doug, the guy who sold me my vehicle, he ghosted me for 4 days and didn't respond at all, nor did anyone else. finally after calling in and getting another day of no responses, i drove back up there and was treated like a nuisance for indicating a problem with my vehicles tires (which were supposed to be new) and a damaged rim. the vehicle had been in an accident, which also no one bothered to tell me. finally when i went to the service department, i was taken care of fairly well by Lisa, but they replaced 2 tires (with cheap replacements) instead of top of the line tires to match the other pair. i have also been waiting on a second set of keys for over a week and surprise surprise, contacted Doug with no response. kind of nice to see how a customer is a priority until they buy a car, then they are treated like they don't exist when there is a problem. Ford motor company makes great vehicles. If their customer service matched their machinery at this dealership, it would be the best in the area! More

by LUKE28 Verified Customer Verified Customer

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Very professional and effective approach for car sales. Just purchased a pre-owned vehicle from Karl Flammer Ford and must state that it was a very pleasant experience. From the sales person, to the manage Just purchased a pre-owned vehicle from Karl Flammer Ford and must state that it was a very pleasant experience. From the sales person, to the manager the entire sales event was pressure free and very cordial. I would like to make a special mention of Jay, the finance officer as he not only explained all the finances associated with our transaction, but also made us feel as valued customers. I rate this whole experience as A+. More

by Vigilant Verified Customer Verified Customer

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Great experience, great vehicle, great deal, great and friendly service ! Everyone was a pleasure to work with as well as professional and helpful Thank You friendly service ! Everyone was a pleasure to work with as well as professional and helpful Thank You More

by dawndbrady Verified Customer Verified Customer

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Awesome Sales Experience! Doug is outstanding in his knowledge of clients, vehicles and listening! We Loved our visit, not rushed and was treated Great from the start to finish! Doug is our new Saleman knowledge of clients, vehicles and listening! We Loved our visit, not rushed and was treated Great from the start to finish! Doug is our new Saleman for Life! More

by djwhitehead1972 Verified Customer Verified Customer

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I just purchased a 2020 Ranger Larret from Karl Flammer Ford in Tarpon Springs and could not be happier with the vehicle or the service I received. I first dealt with Mack and upon returning Mack was busy Ford in Tarpon Springs and could not be happier with the vehicle or the service I received. I first dealt with Mack and upon returning Mack was busy with another customer and didn't want me to have to wait around he turned me over to Doug. I received the same quality attention from Doug as I had from Mack.When I received the check from my credit union I contacted Doug and arranged to have running boards ordered. The following Monday I contacted Doug and told him I would be in that day to pick up the truck. When I got I there I was surprised to find the running boards already installed. Rather than Doug finish the sale I once again worked with Mack who explained everything about the vehicle to include downloading my phone to include all of my contacts and installing the Ford app giving me remote locking and unlocking the truck ans starting it. All in all it was a great experience working with both of the gentlemen and Suzanne in finance. As an aside Flammer Ford had a Christmas party arranged for all of their employees on Thursday and closed for Friday, Saturday and Sunday so they could spend the holidays with their families. That in itself is unheard of in business in today's service industry! More

by trp245 Verified Customer Verified Customer

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Got the truck I wanted at my price point. Thank you Doug! I was able to use the x plan and the end of the year incentives which made the deal. I was able to use the x plan and the end of the year incentives which made the deal. More

by daune.schoel Verified Customer Verified Customer

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Excellent. I don't remember my customer service name. excellent and fast. excellent and fast and easy. very nice at store. I always wait and drink coffee excellent and fast. excellent and fast and easy. very nice at store. I always wait and drink coffee More

by valeriamiranda00 Verified Customer Verified Customer

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The purchase experience at this dealership is a pleasant one. It’s the second vehicle purchased here because of this. They do not pressure you and allow you all the time needed to make up your mind. one. It’s the second vehicle purchased here because of this. They do not pressure you and allow you all the time needed to make up your mind. More

by BMONTOTO@YAHOO.COM Verified Customer Verified Customer

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I would like to thank Lloyd Williams for helping me with the process in purchasing a new F150. I would highly recommend him and Karl Flammer Ford the process in purchasing a new F150. I would highly recommend him and Karl Flammer Ford More

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Always go with Doug! I have gotten my last 2 cars from Karl Flammer Ford because of Doug. My family and I have been going to Doug for the past 15 years. As long as Doug is I have gotten my last 2 cars from Karl Flammer Ford because of Doug. My family and I have been going to Doug for the past 15 years. As long as Doug is there, so are we! Thank you Doug for always making it a quick and easy experience! More

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