From the moment we parked our car we felt welcomed (but
not pressured) and comfortable at Byers. Actually, it was even before that when Kyle took the time to send a new video of the used vehicle we were in
not pressured) and comfortable at Byers. Actually, it was even before that when Kyle took the time to send a new video of the used vehicle we were interested in and happily answered countless questions we had prior to driving the hour and a half to look at the truck in person.
While we were at Byers every person we encouraged was extremely professional and kind. The buying process was seamless and timely. We left feeling confident we made a good purchase.
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by TNaser
Verified Customer
Verified Customer
Mar 08, 2024 -
Byers Toyota responded
Thank you for choosing Byers Toyota for your recent vehicle purchase. We are delighted to hear that your experience was welcoming, pressure-free, and comfortable from start to finish.
It is our goal to provide exceptional service and we are glad that Kyle's video and communication helped make your decision to visit us easy and convenient. Our team takes pride in being professional and kind, as well as ensuring a seamless and timely buying process for our customers.
We appreciate your trust in us and we hope you enjoy your new truck. Thank you again for choosing Byers Toyota and please do not hesitate to reach out to us if there is anything else we can assist you with in the future.
Salesman listened to my needs and showed me vehicles that
met them. I was treated fairly and professionally.
met them. I was treated fairly and professionally.
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by sforeman1
Verified Customer
Verified Customer
Other Employees Tagged:
Dominic Decaro
Jul 18, 2024 -
Byers Toyota responded
Thank you for your kind words, we're so glad to hear that our salesman provided you with a great experience at Byers! Our team takes great pride in listening to our customers' needs and finding the perfect vehicle to meet them. We also strive to treat all of our customers fairly and professionally, so it means a lot to us that you noticed that during your visit. Thank you for choosing Byers and we hope to see you again in the future!
Went to ask question about new Altima.
Was purchased somewhere else but he was happy to answer my question.
Was purchased somewhere else but he was happy to answer my question.
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by bsteck0
Verified Customer
Verified Customer
Other Employees Tagged:
Dominic Decaro
Feb 27, 2024 -
Byers Toyota responded
Thank you for taking the time to visit our dealership and for your kind review. We strive to provide exceptional customer service and are happy to hear that we were able to assist you, even though you did not purchase your Altima with us. If there is anything else we can do for you in the future, please don't hesitate to reach out. We appreciate your feedback and hope to see you again soon at Byers Toyota!
This Dealership is terrible!
Purchased a vehicle from them and after Two days the car stopped on me. Called the dealership to figure out the repairs, no one would call back. Deal
Purchased a vehicle from them and after Two days the car stopped on me. Called the dealership to figure out the repairs, no one would call back. Dealt with repairing a vehicle that was supposed to have had a warranty only to find out later the vehicle didn't have a warranty and now the transmission went out. I only has the vehicle less than two years.
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by bettinawaters
Feb 08, 2024 -
Byers Toyota responded
We're very disappointed to hear about your negative experience with Byers Toyota. Our customers are our top priority and it is never our intention for anyone to feel dissatisfied with their purchase.
We are dedicated to providing quality vehicles and excellent customer service, and it seems like we may have fallen short of that for you. We truly apologize for the inconvenience this has caused you.
If you would like to discuss your concerns further, please do not hesitate to contact us directly. We would love the opportunity to make things right for you.
Thank you for bringing this to our attention, we will use your feedback to improve our services in the future.
Absolutely impeccable service.
Very upfront about the whole process. I was in a bad spot, my car had been totaled, and they were very fast and efficient at getting me a great deal
Very upfront about the whole process. I was in a bad spot, my car had been totaled, and they were very fast and efficient at getting me a great deal on a replacement vehicle.
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by jseery81
Verified Customer
Verified Customer
Nov 08, 2023 -
Byers Toyota responded
Hi, thank you so much for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.
Purchased online and process was a little bumpy from
getting what was needed to finance, but otherwise was a good experience
getting what was needed to finance, but otherwise was a good experience
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by leasa
Verified Customer
Verified Customer
Oct 18, 2023 -
Byers Toyota responded
Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.
nick hedges and Dawson justice and Jeff caldwell were
great to work with thanks to all of you closing the deal
great to work with thanks to all of you closing the deal
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by DHD632
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Caldwell
, Nick Hedges, Dawson Justice
Oct 13, 2023 -
Byers Toyota responded
We are thrilled to hear you had such a wonderful experience with our team at Byers Toyota! Nick, Dawson and Jeff worked hard to ensure your needs were met. We thank you for taking the time to recognize them and we are so grateful to have customers like you who appreciate exceptional customer service. We strive to make sure our guests are comfortable and confident when they purchase from us. Thank you again for sharing your positive experience with us!
Oct 14, 2023 -
DHD632 responded
also don't forget to make your service dept noted they are a great team they really take care of us every time were in their they also get 5 stars From the Dinnocente Family thanks again
Best car buying experience I’ve ever had!
Kind and courteous staff with fair pricing. Highly recommend this dealership.
Kind and courteous staff with fair pricing. Highly recommend this dealership.
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by kmcphail
Verified Customer
Verified Customer
Sep 10, 2023 -
Byers Toyota responded
Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.
Shayne at Byers was excellent to work with, he did a
great job
I would recommend him to others
great job
I would recommend him to others
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by barbken10
Verified Customer
Verified Customer
Sep 10, 2023 -
Byers Toyota responded
Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.
Troy Snyder did a great job with the delivery and vehicle
review. One question: I ordered a Camrywith a VIN number ending in 388, but the Camry delivered had a VIN number ending in 319. Allstate provided ins
review. One question: I ordered a Camrywith a VIN number ending in 388, but the Camry delivered had a VIN number ending in 319. Allstate provided insurance coverage for the 388 vehicle and I had a difficult time getting it revised to the 319 vehicle. Allstate claims the auto with the 388 VIN was verified and it exists somewhere. The question is, if it exists, why didn’t I receive it? I reviewed the equipment on both vehicles and they appear to be similar.
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by cdjjr
Verified Customer
Verified Customer
Aug 14, 2023 -
Byers Toyota responded
Thank you for taking the time to leave us a review about your experience with Troy at Byers Toyota. We're so glad to hear that he made your delivery go smoothly.
Regarding the discrepancy between the VIN numbers of the vehicle you received and the one Allstate provided insurance coverage for, we apologize that this was not made clear to you prior to delivery and can certainly see how that would be confusing. We'd recommend contacting us directly at our support helpline so we can have a more detailed conversation about what may have caused this issue. We'll do our best to shed light on what happened and make sure any necessary revisions are made as quickly as possible.
We appreciate your business and hope that you'll contact us soon so we can resolve this!
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