Dimitri Kreatsoulas | Page 6

Service Team is Pathetic Thought I was lucky. Called them up to place an order for new 2017 Ford Focus RS. Sales person told me they had one on the lot.Incredible since this m Thought I was lucky. Called them up to place an order for new 2017 Ford Focus RS. Sales person told me they had one on the lot.Incredible since this model is new and has been sold out for months. 2 days later I picked up the car. The sales experience was normal. I wanted the car, paid $5K over and everything was good. Pretty standard stuff. After I received the car and had an opportunity to adjust settings to my liking I found that the rear speakers are only outputting about 10% of the volume of the front speakers. I adjusted the fader to almost full rear to try and balance the sound. It's almost there but not right yet. This also reduces the overall volume max of the front speakers. I called to make an appointment to have it check and repaired. This is where it goes bad. I requested a wait appointment, explaining to the attendant that if the appoint is made they need to make sure a tech is available at the time of the appointment. Of course this went in one ear and out the other. I show up for the appointment and the Service Attendant asks me 45 min later if my ride has not shown up. They scheduled me for a drop off appointment which means they look at it when they can. Thankfully the service attendant was able to have a tech look at it within in an hour. Ok, not great, but I waited. The tech brings over to the car demonstrate the issue, as he could not find anything wrong. I clearly demonstrate. And he explains maybe that's just how it works. Say What? I asked if he ever had a vehicle that only put out 10% volume of the front speakers to the rear speakers. ANSWER: " I don't know" This from a certified Class A Ford tech with at least 20 years experience. So sad. I was told they called Ford and Ford states there is nothing wrong. Amazing since they never looked at the vehicle. Last resort is I have to wait until another RS comes in to compare to. Either a current owner brings one in for service or they receive a new delivery. Slim chance on waiting for a new delivery since Ford canceled the last 500 orders for the year because the factory in Germany is taking a 3 week vacation. The ENTIRE factory!!!!!! Great for them. My expectations for a seemingly obvious defect: the tech would check connections to the speakers, possible a bad ground connection maybe a loose connection to the Sync control unit possible a bad channel on the amp for the rear speakers Of course none of the basics were even attempted. To piss me off even more the service technician closes my service ticket. So I call him and ask why. He tells me we need to close out the tickets because it's the end of the month. But I still have an unresolved problem! He tells me he has all my information on the back of his clipboard and will call when an RS comes in to compare to. Not holding my breath for that one. Having leased or purchased many vehicles over the years I generally don't expect much from dealers. This was a straight forward transaction with very little hassle. But service after the fact is the worst. A complete lack of acknowledgement of an obvious defect by the entire Sayville Ford team. Whatever happened to "Service"? I'm not asking for great service, just normal service. Acknowledge the issue, investigate and confirm there is an issue or confirm that is really they the system operates, NOT! Incompetence on the part of tech, a complete lack of interest in acknowledging the issue by the service team. I bought the car because they were the only dealer that had one. It's new car, how much could be wrong with it? Don't patronize this dealer if you have other choices. There has to be better out there, somewhere. Maybe if they follow through I'll add some stars, but right now it's not looking good. More

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